Author Topic: [POSSIBLY SOLVED] Avast & Mystery Red Ball issue - kills the tray icon  (Read 7957 times)

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Offline castalla

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For months I've been using Avast = currently 6.0.1367 without problems

Today, when Avast starts the tray icon is accompanied by a red round icon (which appears to be the DSBridge icon).
If I hover over the Avast icon it and the red icon disappear from the task bar.  

The only way to get the Avast screen back is to run the program again - this restores the icon but almost any action in the main screen causes the screen to disappear along with the icon.

I've disabled sounds in avast - no effect.  I've done a system restore - no effect.  I've uninstalled and reinstalled Avast - no effect.  I used the save mode remove program - no effect.

Any ieas?  Help needed!  This is driving me nuts!
« Last Edit: February 06, 2012, 09:01:27 PM by castalla »

Offline ady4um

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Re: Avast & dsbridge issue - kills the tray icon
« Reply #1 on: February 05, 2012, 06:25:55 PM »
Temporarily change your screen resolution and colors to 1024x768 x 32bits (colors). Check if the tray icon is visible. Return to your original resolution settings. Check if the tray icon is still seen. Then report back.
ADD/REMOVE PROGS -> avast -> CHANGE/REMOVE -> REPAIR & REBOOT
Avast! 7 FAQ | FAQ & KB | Docs | Removal Utils | Configure Mail Shield | report FP | License Registration | UNSECURED?

Offline castalla

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Re: Avast & dsbridge issue - kills the tray icon
« Reply #2 on: February 05, 2012, 08:30:56 PM »
Nope - makes no difference.

I reinstalled (again) ... all okay until the tray popup appeared announcing definitions updated.  Then the red ball icon appeared next to the avast icon.  Seconds later the avast icon disappeared.

It reappears when I rerun from program menu - but when I hover over it to open the gui, it disappears again.

Offline castalla

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Re: Avast & Mystery Red Ball issue - kills the tray icon
« Reply #3 on: February 05, 2012, 08:48:18 PM »
After several instances of the BIG RED BALL - I no longer think it's anything to do with dsbridge.

I've no idea where it comes from .... it just appears and then Avast tray icon is disappeared!

It's making avast almost impossible to use!

Offline Asyn

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Re: Avast & Mystery Red Ball issue - kills the tray icon
« Reply #4 on: February 05, 2012, 08:53:38 PM »
Which avast!..?? (Free/Pro/IS)
OS..?? (32/64 Bit - which SP)
Other security related software installed..??
Win 8.1 [x64] - Avast PremSec 21.9.6675.IBC [UI.671] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2.1
Avast-Tools: Secure Browser 95.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline castalla

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Re: Avast & Mystery Red Ball issue - kills the tray icon
« Reply #5 on: February 05, 2012, 09:00:36 PM »
Avast Free

win7 32 sp2

No other security software

Working AOK until earlier today - when it also detected latest CCleaner as malware!

Offline Asyn

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Re: Avast & Mystery Red Ball issue - kills the tray icon
« Reply #6 on: February 05, 2012, 09:03:04 PM »
1. win7 32 sp2

2. Working AOK until earlier today - when it also detected latest CCleaner as malware!

1. Impossible. There's no SP2 for W7.
2. Which VPS are you on..?
Win 8.1 [x64] - Avast PremSec 21.9.6675.IBC [UI.671] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2.1
Avast-Tools: Secure Browser 95.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline castalla

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Re: Avast & Mystery Red Ball issue - kills the tray icon
« Reply #7 on: February 05, 2012, 09:05:33 PM »
Ooops - sp1

VPS - 120205-2 

... is that the vps?

Offline Asyn

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Re: Avast & Mystery Red Ball issue - kills the tray icon
« Reply #8 on: February 05, 2012, 09:09:38 PM »
VPS - 120205-2 
... is that the vps?

Yes.
Try this: Repair avast!:
1. Control Panel -> Add/Remove programs -> avast!
2. Scroll down and click on 'Repair'.
3. Follow instructions.
4. Reboot.
Win 8.1 [x64] - Avast PremSec 21.9.6675.IBC [UI.671] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2.1
Avast-Tools: Secure Browser 95.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline castalla

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Re: Avast & Mystery Red Ball issue - kills the tray icon
« Reply #9 on: February 05, 2012, 09:14:23 PM »
Oh-oh ... the Red ball is DSBridge - the associated message is the Encoder could not load lame_enc.dll

Why is this appearing?  It never happened before!  

I suppose I could stick the dll in the avast folder ...??

I've tried the Repair several times ... it always crashes out with an error message from Win.

Offline Asyn

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Re: Avast & Mystery Red Ball issue - kills the tray icon
« Reply #10 on: February 05, 2012, 09:23:29 PM »
Oh-oh ... the Red ball is DSBridge - the associated message is the Encoder could not load lame_enc.dll

Why is this appearing?  It never happened before!  

I suppose I could stick the dll in the avast folder ...??

I've tried the Repair several times ... it always crashes out with an error message from Win.

Please open a support ticket: http://support.avast.com/index.php?_m=tickets&_a=submit
Win 8.1 [x64] - Avast PremSec 21.9.6675.IBC [UI.671] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2.1
Avast-Tools: Secure Browser 95.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline castalla

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Re: Avast & Mystery Red Ball issue - kills the tray icon
« Reply #11 on: February 05, 2012, 09:30:06 PM »
Okay - can I link the ticket to here?  Or must I repeat all this again?

I tried to put the lame dll into the Avast folder but it won't allow me to paste a file there!

Offline Asyn

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Re: Avast & Mystery Red Ball issue - kills the tray icon
« Reply #12 on: February 05, 2012, 09:31:48 PM »
Okay - can I link the ticket to here?

Sure.
Win 8.1 [x64] - Avast PremSec 21.9.6675.IBC [UI.671] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2.1
Avast-Tools: Secure Browser 95.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline castalla

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Re: Avast & Mystery Red Ball issue - kills the tray icon
« Reply #13 on: February 05, 2012, 09:42:49 PM »
Okay - ticket submitted.

Offline castalla

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Re: Avast & Mystery Red Ball issue - kills the tray icon
« Reply #14 on: February 05, 2012, 10:07:41 PM »
I just got a program crash - I managed to find this detail:

Quote
  Problem Event Name:   BEX
  Application Name:   AvastUI.exe
  Application Version:   6.0.1367.0
  Application Timestamp:   4ed3cb98
  Fault Module Name:   DSOUND.dll_unloaded
  Fault Module Version:   0.0.0.0
  Fault Module Timestamp:   4a6d6234
  Exception Offset:   10008010
  Exception Code:   c0000005
  Exception Data:   00000008
  OS Version:   6.1.7601.2.1.0.256.1
  Locale ID:   1033