Help for an absolute numpty

[jennie 4748]

Can somebody please help? I have Avast Internet Security (paid for) and I am getting the message that the Avast module is not working.  I've tried the 'Fix now' button several times, it does ask for my permission to continue.  The summary button tells me that my system is unsecured, I can't get any
thing to switch on.  I tried my usual weekly scan and I have the message: Unable to start scan. There are no more endpoints available from the endpoint mapper??

What's happened? Please can someone help as I don't want to have to telephone the Czech Republic from the UK.

[Pondus]

try avast repair and reboot

For a repair of avast. Windows, Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button from the pop-up window, scroll down to Repair, click next and follow.

[ady4um]

After any "fix it", "repair", reinstall", "remove",... you need to reboot to see the real consequences. Have you?

[jennie 4748]

Yep! Have done a reboot but will try the repair now

[Hermite15]

Yep! Have done a reboot but will try the repair now

hmm... nope, repair, then ... reboot

[Hermite15]

After any "fix it", "repair", reinstall", "remove",... you need to reboot to see the real consequences. Have you?

I think the avast installer prompts you to reboot following a repair anyway

[jennie 4748]

Thanks, Logos but Avast hasn't repaired itself, checked my details in case the licence had run out etc. but that's not until May.  I still have my download link and licence details for that reason, will try the other suggestion now.

[ady4um]

I think the avast installer prompts you to reboot following a repair anyway

No. Neither the "fix it". In some few situations, the reboot won't be needed. In most situations (where a "problem" is really there) you need to reboot.

The reboot sometimes is needed for items that are part of the initial process of Windows booting. Sometimes there are alternative methods, but usually a reboot is much simpler to explain in the forum and faster to apply. Sometimes there is a need to update, which is also done after a reboot. Sometimes, there is  problem with some file not being "released", so it can't be changed / updated until a reboot. Sometimes there is an issue with the display (either with the UI of avast, display drivers and so on).

Hence, in the vast majority of cases, when the user already says he is not seeing any change after these type of actions, first reboot, and then wait about 10 minutes (after the reboot) for all the boot processes to finish (including avast rootkit scan and automatic updates).

Instead of investigating which of all possible situations is making problems, reboot and then it is possible to narrow down the problem (if it even continues to exist).

[jennie 4748]

Tried to do the repair as suggested by Pondus and it comes back with the warning

Error processing packages, please use full update.

I've tried to get any available update but it comes back with the comment that the 'avast service is not running.

The current version of the program is 6.0.1367

Thanks guys, will do a reboot and wait for 10 minutes, the coffee is just about ready.  see you in 10 minutes

[Pondus]

sounds like a uninstall reboot...install again and reboot case


what AV did you have before avast?
did you remove it before installing avast?

[Hermite15]

No. Neither the "fix it".

no need to type in red ... and don't confuse the MS "fix it" stuff with Avast installer ... also, depending on what's repaired or what components are added/removed, this very same installer will prompt you to reboot or not... okay no need to write an essay about that ... okay?

[Hermite15]

sounds like a uninstall reboot...install again and reboot case

YES

[jennie 4748]

Off to uninstall avast and do a reboot and see how things are. Be back later

[jennie 4748]

did the biz but it seem as though I will have to phone for support as the url for the program has expired and no longer works.

Nuts!!!

Thanks, guys.

[ady4um]

The download link in avast website is still there. Where are you trying to download it from?

Simple go to the website, download the trial version (Pro or AIS, whichever you have now), install it, reboot, insert you license file.