Author Topic: Physical memory  (Read 17250 times)

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Offline poonet

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Physical memory
« on: November 30, 2004, 12:16:59 PM »
Why the physical memory brakes down on my computer when I´m using newest Avast home edition  (FIN) ?

Backround option is Normal not high.
 
My computer works with WIN2000 pro + sp5 and RAM memory is 256 MB.

Everything was fine yesterday but today it came back  ???

-poonet-

Offline Eddy

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Re:Physical memory
« Reply #1 on: November 30, 2004, 12:40:05 PM »
Physical memory doesn't break down by using a application. It is a 'mechanical' faillure. If it breaks down, you need to replace it.

What is the exact problem you are having?
« Last Edit: November 30, 2004, 12:40:50 PM by Eddy »

Offline Lisandro

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Re:Physical memory
« Reply #2 on: November 30, 2004, 03:02:25 PM »
Welcome  8)
Poonet, do you mean that avast is taking all the RAM (or most of it)?
Or, on contrary, you're trying to say that avast is taking the most of CPU?
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Offline poonet

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Re:Physical memory
« Reply #3 on: November 30, 2004, 06:02:39 PM »
Thanks Technical and Eddy about welcome message !

It´s very hard to explain this proplem in English but I try again. Finnish is my languade :)

My computer physical memory "falls down" none "breakes down" like I said earlier  ;)  My computer stop working by saying:

"starting physical memory formatting..."

but nothings happen. Only thing what I can do at then it was shutting down my computer and re-starting.
Few days ago I unnistall Avast 4.5 program and my computer act as normal. Yesterday I install  Avast again and everyhing was fine untill today :(  

I don´t know how much memory Avast is taking but I thought that 256 MB is enough.

Is it possible that "checking memory and starting files " would do this proplem ?
« Last Edit: December 01, 2004, 01:24:40 PM by poonet »
-poonet-

Offline Eddy

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Re:Physical memory
« Reply #4 on: November 30, 2004, 06:08:11 PM »
Check your settings for virtual memory. And let us know what they are.

Offline poonet

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Re:Physical memory
« Reply #5 on: December 01, 2004, 01:22:27 PM »
Now it shows that the problem cause when I´m sending mail with Outlook Express 6.0 + sp1
It happens today almost 5 times.

Now physical memory format starts and after that computer boots every single time  when problems shows up.

I uninstall Avast 4.5 home edition and everything is fine now. It very sorry because I cannot use it.

Also I use newest version of Zone Alarm.

Someone says the bug is in my transformer and the next one says it´s in my operatinf systen win2000 Pro  ???
« Last Edit: December 01, 2004, 01:32:54 PM by poonet »
-poonet-

Offline Eddy

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Re:Physical memory
« Reply #6 on: December 01, 2004, 01:27:00 PM »
You still haven't told us what the settings for virtual memory are.


Also disable auto-reboot and if you get a bsod, let us know the exact error. (INFO)

Don't worry, together we will find a solution for this.

Offline poonet

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Re:Physical memory
« Reply #7 on: December 01, 2004, 01:36:52 PM »
I didn´t because I cannot translate that information in English.

Can you read minibug file DMP ?  I can send that.

Boot instructions is to microsoft XP and I don´t have it.
( That is fixed now but I afraid that nothing´s happens cause I already uninstall Avast  ??? )
« Last Edit: December 01, 2004, 01:58:13 PM by poonet »
-poonet-

Offline igor

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Re:Physical memory
« Reply #8 on: December 01, 2004, 01:51:29 PM »
I'm afraid we still don't know what this "memory formatting" should be...
Do you mean a bluescreen? If not, could you create a screenshot of the problem?

Offline poonet

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Re:Physical memory
« Reply #9 on: December 01, 2004, 01:56:24 PM »
Yes bluescreen with running data and error message or what ever it is.

I was trying to send a picture about that bluescreen but where is it ?
« Last Edit: December 01, 2004, 02:05:28 PM by poonet »
-poonet-

Offline igor

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Re:Physical memory
« Reply #10 on: December 01, 2004, 02:05:28 PM »
OK. In that case I think that you have a "Complete memory dump" set and it's Windows dumping the memory to file (numbers running as percents, i.e. 1-100). It can take a few minutes...

Could you switch to "minidump" (System Properties / Advanced / Startup and Recovery / Write Debugging Information / Small memory dump) and after the bluescreen appears again (should be just a quick one now), send the latest file from the WinNT\Minidump folder to Vlk's address? (vlk@avast.com)?

Thanks!

Offline poonet

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Re:Physical memory
« Reply #11 on: December 01, 2004, 02:09:14 PM »
Okay.  I have 3 minidump files already on my computer by date 12.01.2004 . May I send that or do I just have to install Avast again and wait what happens next ? You need latest minidump...





 

« Last Edit: December 01, 2004, 02:24:58 PM by poonet »
-poonet-

Offline igor

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Re:Physical memory
« Reply #12 on: December 01, 2004, 02:12:24 PM »
I think it's OK to send those.

Offline poonet

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Re:Physical memory
« Reply #13 on: December 01, 2004, 02:22:33 PM »
I sent them !

Thanks for the help ! ;)
« Last Edit: December 01, 2004, 02:23:05 PM by poonet »
-poonet-

Offline Vlk

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Re:Physical memory
« Reply #14 on: December 01, 2004, 02:35:09 PM »
Hmm, I've got to say that the dumps are quite confusing. Nothing in particular in them... :-\

Anyway, poonet, start by updating your avast installation to the latest version (4.5.546).


Thanks
Vlk
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