Author Topic: Internet blocked  (Read 2100 times)

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  • Guest
Internet blocked
« on: February 16, 2012, 03:00:13 AM »
Strange problem:
  • Starting yesterday suddenly firefox could not connect to the internet.  Nor could Opera or Safari but IE and Chrome were still working fine. 
  • I noticed that the virus software I was using (Norton 360) was disabled.  I could not restart it. 
  • Uninstalled Norton. Scanned with Spybot S&D and with Malwarebyte.  Installed Avast! Free version and scanned and boot-time scanned. 
  • Minor stuff cleaned up.  Nothing big found. 
  • As of this AM IE and Chrome can only connect to HTTPS sites, no more HTTP. 
  • Windows firewall is disabled (since N360 had its own). 
  • The WIFI router has no firewall blocks configured, only the usual ping and DOS blocks. 
  • Reading a post here, I tried removing port 80 from Avast!'s list of Web ports to monitor.  Now IE and Chrome can also see HTTP but the other browsers still can see neither HTTP nor HTTPS.  Of course I don't want to leave the port 80 monitoring disabled for long.
  • All other devices on this wifi router (including one hard wired client) are connecting to the internet just fine (posting from one of these now).

Also, gnotify (gmail tray app to notify of arriving emails) and avast cannot connect to the internet either!  However, Skype can (different ports and protocols I guess).

Any ideas?

« Last Edit: February 16, 2012, 03:18:59 AM by akagel »


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Re: Internet blocked
« Reply #1 on: February 16, 2012, 04:20:21 AM »
When all else fails, discovery and removal of antivirus leftovers!

By J.R. Guthrie

Antivirus software is the most invasive application we will ever install on our systems.  Even when the products are properly removed by “Add/Remove Programs”, pieces of code are ALWAYS left behind, and these leftovers can and do conflict with the current antivirus products installed in your system.  This situation has occurred throughout my entire career, and is effected by most antivirus vendors (Symantec, Norton, and McAfee just to tag a few.)  These symptoms range from no Internet access, system errors, revolving “boot looping”, and the dreaded Microsoft BSOD (blue screen of death)  Windows XP appears to be much more susceptible to trouble when upgrading your antivirus.  Where Windows 7 will let avast! 6 install over avast! 4 with almost never an issue (but highly NOT recommended)
Recovery from the A/V process gone awry:
It’s easy to know what antivirus software has been on your computer when you are the guy that loaded it.  What about when you inherit system support on computers that you do not know what was installed prior.  This is where the discovery and removal process for anti-virus leftovers will save you time and grief in getting systems back to par!
This particular process is specific to avast! 6 upgrading over an avast! 4 or avast! 5 installation, however it also applies to other antivirus vendors as well. I have been through this process, removing avast! 4.8, then removing avast! 6 with the uninstaller, and then having to use the removal tool for other A/V vendors that had previously been installed. If you look in your “Program Files” directory, you can find leftover directories of every antivirus / program that was loaded on the system. Microsoft leaves these directories in case you use the “system restore” function, where you go back in time to when one of these programs was still installed and functional.  This prevents a system restore from crashing your system due to missing directories / programs.  Once identified, I used those vendors uninstallers, and have had sporadic success. The last resort is: “WHEN ALL ELSE FAILS” procedure at the end of this article.  Hopefully you won’t have to go there. Here is a most comprehensive list of uninstallers at SingularLabs.  Almost every A/V is here:
This REMOVAL process is specific to avast! 6 upgrading over an avast! 4 or avast! 5 installation (also use when upgrading avast! Free to avast! Pro)
1)            Remove all avast!  versions as well as any other A/V programs from add/remove programs in control panel.
2)            Download the latest version of avast! Uninstall Utility (aswclear.exe) and save it on your desktop.
3)            Start Windows in Safe Mode (F8 key before Windows splash screen on a reboot)
4)            Open (execute) the uninstall utility aswclear.exe
5)            Choose which version of avast! to uninstall. This process will be repeated for each avast! version (4, 5, and 6)  So let’s assume we had all 3 versions of avast! installed at some point. So we choose version 4.8 and proceed.
6)            If you installed avast! in a different folder than the default, browse for it. (Note: Be careful! The content of any folder you choose will be deleted!)
7)            Click REMOVE
8)            Restart your computer
9)            Start Windows in Safe Mode again
10)          Open the avast! uninstall utility a second time
11)          Choose version 5 of avast!
12)          If you installed avast! in a different folder than the default, browse for it.
13)          Click REMOVE
14)          Restart your computer
15)          Start Windows in Safe Mode again
16)          Open the uninstall utility again
17)          Choose version 6 of avast!
18)          If you installed avast! in a different folder than the default, browse for it.
19)          Click REMOVE
20)          Restart your computer
21)          Now install avast! version 6.0 Pro
The “WHEN ALL ELSE FAILS” procedure to “scrape” all of avast! remnants from a computer system (AKA Pete Scrape) using the avast! example:
1) Add remove programs, remove avast!, restart.
2) Go to safe mode, use avast! removal tool, select avast! version #, restart, and repeat for every avast version ever loaded on that system
3) In Local disk C:, ProgramFiles, delete “avast” and “Alwil” directories if there.
4) In C:\Windows\temp, remove all.
5) Start, run, type “%temp%” and remove all.
6) Do a Windows search on all hard disks for instances of “avast” and “Alwil” and delete all.
7) Start, run, type “regedit” (Windows key + R). Under Hkey, current user, software, and remove “avast” and “Alwil”, then under Hkey, local machine, software,  and remove “avast” and “Alwil” (This is specific to Windows XP)
Use CCleaner to remove the rest of any avast! orphaned registry remnants, and restart.
9) Install avast! and reboot!
10) Usually, good luck at this point.  And you can substitute other manufacturers products into this script.  Remember, registry hacking is always risky, so always have a backup before you proceed.  It’s kinda like the acknowledgement checkbox in LSPfix, “I know what I’m doing, or, I like to reinstall my operating system”
J.R.  Guthrie
“avast! is the best antivirus bar none! We haven’t had a virus spread through an avast! protected network in 8 years!”
J.R. "AutoSandbox Guy" Guthrie

"At this point in time, the Internet should be regarded as an Enemy Weapons System!"


  • Guest
Re: Internet blocked
« Reply #2 on: February 16, 2012, 05:02:55 AM »

Since you started with the problem before installing avast, there is most probably some firewall rule not working correctly, blocking those specific web browsers from connecting on that port and with that protocol.

You should read the specific info about how to remove any potential remnants / leftovers from your old security tools you just uninstalled.

Partial list of removal utilities:

Read the info, run the removal utility accordingly and test again your web browsers (put your ports as originally, to be protected and so the test will be effective; otherwise, you are connected but there is no protection).

Whether this worked, or more steps are to be follow, please report back (and we'll give additional suggestions).


  • Guest
Re: Internet blocked
« Reply #3 on: February 16, 2012, 05:11:07 AM »
Not clear if problem existed before or after uninstalling Norton.

If the problem existed after uninstalling Norton, then you can try reinstalling it, allow everything through in firewall settings, then uninstall.