Email not working on replies

[Rayz66]

Here's a strange one. I could never get email working through Avast; I was about to give up, when 4.5.542 arrived. And now it partially works.

What's weird is that I can send a fresh message; but if I reply to any message that 've received; then the email processor locks up and times out.  Does anyone have any idea what might be causing this?

I'm using Thunderbird 0.5 and Windows 2000

[peterfu]

Thats realy strange - but may be it's a bug in Thunderbird - we are now on Release Canditate 1.0 - so perhaps You update first Thunderbird at least to 0.9 and then check again.

Added : is your W2000 fully upgraded ??

br
Peter

[Rayz66]

Just installed RC1 and getting the same problem.

Aah! Here's something. If I email myself a fresh message, I can 'reply' to that one.

But ... still not letting me reply to a message I receive from anyone else ....

Odd. Very odd. Is there any way to get debuggging info out of Avast!?

My Windows2000 is up to date.

[peterfu]

Seems the software cobolds are now at your place  

For access to the log files right click on Avast blue ball, select  Avast! Log Viewer - there You are able to browse the log files.

For direct Access the log files are located at:
C:\Programme\Alwil Software\Avast4\DATA\log (at least in my installation - default folder, German W2000)

To Increase log level, edit the avast4.ini file and set
LoggingLevel=20
(thats in the common section)

BTW - are You running any spam filter application or any other software which is scanning mails beside Avast ??

br
Peter

PS : have to do my morning walk now with my 2 dogs - so I'll be back in about 2 hours

[Rayz66]

No problem ... I have a bit of work to do now anyway; I'll try the debug stuff later.

I did have NAV on my machine, but I've removed it. I've got Ad-Aware on my machine too; but I don't think that runs in background as far as I know.

[peterfu]

If You have removed NAV with uninstall, then there may be still some entries and modules left.

The best is to fetch the uninstall utility from Norton websites and use this to remove it completly.

The tool can be downloaded here:
ftp://ftp.symantec.com/misc/consumer/Rnav2003.exe

There are always problems with left overs from NAV  

br
Peter

[Rayz66]

Well, the only messages I'm getting are these from the mail log

----------------------------------------------
12/05/04 17:08:15 000007E8:   Started, Log = 1(0x00000001)
12/05/04 17:08:15 000007E8:   Build 4.5.542
12/05/04 17:08:15 000007E8:   Using WinSock 2.0
12/05/04 17:08:16 000007E8:   AutoRedirect settings changed 1(0x00000001)
12/05/04 17:08:17 000007E8:   IgnoreLocalhost settings changed 1(0x00000001)
12/05/04 17:08:17 000007E8:   POP Start settings changed: 1(0x00000001)
12/05/04 17:08:17 000007E8:   POP Listen settings changed: 127.0.0.1 12110
12/05/04 17:08:17 000007E8:   POP RedirectPort: 110
12/05/04 17:08:17 000007E8:   SMTP Start settings changed: 1(0x00000001)
12/05/04 17:08:17 000007E8:   SMTP Listen settings changed: 127.0.0.1 12025
12/05/04 17:08:17 000007E8:   SMTP RedirectPort: 25
12/05/04 17:08:17 000007E8:   IMAP Start settings changed: 1(0x00000001)
12/05/04 17:08:17 000007E8:   IMAP Listen settings changed: 127.0.0.1 12143
12/05/04 17:08:17 000007E8:   IMAP RedirectPort: 143
12/05/04 17:08:54 000004F8:   --SMTP Mail is clean
12/05/04 17:09:39 000004F8:   RecvTimeout error 10054(0x00002746)
------------------------------------------------------------

So I'm now completely baffled.

Any ideas?

[Eddy]

What happens if you increase the timeout in both the email client and avast4.ini?

[peterfu]

Plase update also to latest Avast version (4.5.459) with manual update
br
Peter