Author Topic: [7.0.1407] Problem on one laptop  (Read 4078 times)

0 Members and 1 Guest are viewing this topic.

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67194
Re: [7.0.1407] Problem on one laptop
« Reply #15 on: February 24, 2012, 09:12:42 PM »
But, sorry if I'm being a pain, when you reinstall avast did you use the uninstall tool?
The best things in life are free.

Silk0

  • Guest
Re: [7.0.1407] Problem on one laptop
« Reply #16 on: February 24, 2012, 09:28:36 PM »
Uh.. not sure if I got the question right.
When I install avast!, I use the installer... but if not works, I uninstall with the uninstall utility.

Offline Charyb-0

  • Avast Evangelist
  • Massive Poster
  • ***
  • Posts: 2508
Re: [7.0.1407] Problem on one laptop
« Reply #17 on: February 24, 2012, 10:00:29 PM »
Don't mean to intervene here. Just a thought. Have you tried a scan with Malwarebytes? Sometimes malware/virus can cause an install problem. Maybe it is something that avast doesn't recognize. I'm just throwing out suggestions here trying to narrow something down. Is there any other process that is using a great deal of your processor other than avastUI? Maybe there is something else running that avast doesn't quite know how to deal with??

If you don't mind, would you please attach your avast5.ini file? (programdata/Avast software/avast) I would like to compare this file with mine to see if there is something that may stand out.

Will you list your startup programs? Also, what about using diagnostic startup in msconfig to see if it is something at startup that is causing this?

Also, a custom install excluding the sandbox may work. Since the autosandbox was revamped. Maybe it is the autosandbox causing some type of looping.

Since you can't open your GUI, can you go to the avast5.ini file and change the "autosandboxenabled" value to 0? This is just a hunch I have. It disables the autosandbox. See attached.

Ok, I'm done. All yours Tech.  :o
« Last Edit: February 25, 2012, 01:09:50 AM by Charyb »