Author Topic: Sadly, Installation Turns My Windows 7 into a Lousy VISTA like Experience :(  (Read 5653 times)

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Offline Dub Trance

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I have the free version of Avast!, and last night when it updated to the newest version (through the auto update) is when everything started to go wrong: constant freezing of applications, windows crashing, and black screen throughout processes (shutting down and rebooting computer would take forever, sometimes desktop wouldn't even load) I had to go into safemode on my laptop to uninstall avast!. Once removed, computer was back to normal. Went to the website to download directly a new download and once installed, same problems returned and once in regular mode wasn't able to do anything, had to go back into safe mode to uninstall. Did the reinstall twice, same issues. Never have had a problem with Avast! before...now just am bummed I have no antivirus while bugs on software are being worked out  :-\ No interest in going to any other product, when Avast (even the free version) is the best I have ever used. Any ideas on what I should do?

emails can be sent to: mazzymoonglow@gmail.com

Offline avast@@dvantage77.com

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Yes, sir!  Remove 7 (ASWclear.exe supports 7, that's avast removal tool) and go back to 6.  Then do not upgrade until these forums are happy.  I expect several months, or so!
Sincerely,
 
J.R. "AutoSandbox Guy" Guthrie

"At this point in time, the Internet should be regarded as an Enemy Weapons System!"

Offline Gargamel360

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Yes, sir!  Remove 7 (ASWclear.exe supports 7, that's avast removal tool) and go back to 6.  Then do not upgrade until these forums are happy.  I expect several months, or so!
The forums are never happy, he will be waiting longer than several months.

Pardon me for saying so, but that is a really sorry-@$$ attitude for a reseller to take.
Signature?  But I gots no pen....

Offline Dub Trance

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Ok. Since I did the install of the new version from the site, after having problems from updating to the 7 version from an the 6
(and did an uninstall)  how do I go back and find a previous version? I know this may sound like a stupid question, but I am not extremely tech savvy (so go easy on me! 8) ). If you could post some instructions I would so appreciate it, and would be very thankful! I appreciate the feedback no matter how direct advantage77, so thanks so much! I can be content with just keeping the 6 version and waiting a few months. I just don't like going out with antivirus and like I said, I have been very happy with this free version for a few years now.

Again, thanks so much

Offline Charyb

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Ok. Since I did the install of the new version from the site, after having problems from updating to the 7 version from an the 6
(and did an uninstall)  how do I go back and find a previous version?

Again, thanks so much

Go to filehippo.com where you can select a previous version. There will be a column at the far right which lists these versions.
« Last Edit: February 25, 2012, 03:24:20 AM by Charyb »

Offline ChasUK

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I got an older version 6 from Filehippo. Everytime I try to run it the first thing it does is download the latest version. I cannot install a version 6. It's forcing 7 on me.

Yes I used the uninstall tool. Yes I did it in safe mode then rebooted.

Offline dmist24

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@Dub Trance

I know exactly how you feel, it was doing fine already with Avast 6 until when I updated it through the program itself, by the way, I'm on windows 7.

The first issue I encountered was the pop-up that keeps telling me "complete your upgrade to avast", everytime you startup, by clicking finish button, it did nothing, if you reboot again, it still keeps on showing. I also experience the freeze/lock-up issue you are experiencing.

The pop-up issue was resolved by uninstalling the avast and re installing it with a new copy from avast site. But the thing that made me which to MSE (Microsoft Sec. Essentials) was the freeze/lock-up I experiencing, my machine was down to its knees that I cannot perform any single task. I think it has something to do with Avast 7 and some windows 7 machines, probably not being compatible.

By the way, I tried to install Avast 7 on a Windows XP machine and it was all good, no pop-up and no freeze/lockup.

And regarding your question, if you want the version 6 avast. Look for it on oldapps ->http://www.oldapps.com/avast_antivirus.php

Look for the one dated "29 November, 2011 (3 months ago)" I always use this site whenever I want older versions of a certain app.

Offline adfagqeg

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try this:
before you open the avast! 6 installation, make sure your firewall blocks any outgoing connection from the installation (avast.setup).
after install is finished, make sure that in the avast settings, updater isn't installing by itself, just swap it to update-on-demand (VPS will be automatically updated and you shouldn't worry about that at all).

Good luck

Offline ChasUK

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And regarding your question, if you want the version 6 avast. Look for it on oldapps ->http://www.oldapps.com/avast_antivirus.php

Look for the one dated "29 November, 2011 (3 months ago)" I always use this site whenever I want older versions of a certain app.
Thank you. This version installed.

Offline AntiVirusASeT

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well guys, if u want to make a bug report, please put a more informative title, eg. remote assistance crashes on (fill in ur operating system) followed by error report

then for details, u can add a screenshot of the problem, state what other programmes ur running, eg. antispyware, firewall (basically anything that runs on system startup)

please also give the support ppl sometime to see ur topic! they are not robots  ::)

Offline Dub Trance

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Thank you all so much for the advice, I will check it out. Thanks again for taking the time to answer my questions and offering suggestions...

Offline avast@@dvantage77.com

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The only version 6 installer we got to work was 6.0.1387 and we could not find it online, but I had it!  Every other version updates to avast 7 on installation, unless you unplug your ethernet cable, and supply license file during installation (gets around trial bug), then open avast!, go to settings, Updates, and change program to manual.  There are known cases where avast 7 installed automatically, even though Updates , Program was set to "Ask when update is available"

www.advantage77.com/Files/setup_av_pro_601367.exe

Yes, sir!  Remove 7 (ASWclear.exe supports 7, that's avast removal tool) and go back to 6.  Then do not upgrade until these forums are happy.  I expect several months, or so!
The forums are never happy, he will be waiting longer than several months.

Pardon me for saying so, but that is a really sorry-@$$ attitude for a reseller to take.  **********

********   I am supporting thousands of networks.  Excuse me for telling the truth.  But that is how you keep clients for 40 years, by telling the truth.  NOTHING that is new, has been debugged.  I am not into making business clients guinea pigs.  All I did on Friday was avast! tech support!  The update popup needs to state that this is a major release.  Avast 6 took several months to become stable enough for business users. I am now going back to support avast resellers with avast 7 issues.

"We approach ALL software updates with Fear and Loathing! The Laws of Unintended Consequences are always unpleasant!" from a local CEO in Tucson
Sincerely,
 
J.R. "AutoSandbox Guy" Guthrie

"At this point in time, the Internet should be regarded as an Enemy Weapons System!"

Offline Gargamel360

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Excuse me for telling the truth.  But that is how you keep clients for 40 years, by telling the truth.
What truth? All you said was:
Yes, sir!  Remove 7 (ASWclear.exe supports 7, that's avast removal tool) and go back to 6.  Then do not upgrade until these forums are happy.  I expect several months, or so!
Advice?  Sure.  Opinion?  Yes.  Fact?  No.

  NOTHING that is new, has been debugged.  I am not into making business clients guinea pigs.  All I did on Friday was avast! tech support! 
Thats great for your customers, good that you are so dedicated, but when you come here, you are helping Avast! customers, not you own, the vast majority are home users.  And advice like "update in several months" (ridiculous)  or "when the forums are happy" (even more ridiculous) does not help.
The update popup needs to state that this is a major release.
More than that, it should just work better.
Signature?  But I gots no pen....

Offline avast@@dvantage77.com

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The TRUTH:

Nothing that is new is debugged!

avast 7 will not work properly on some systems (bugs)!

avast 6 is working fine on all systems (so if it ain't broke, don't fix it, you can wait until debugged)!

It took 2 months for avast 6 to be stable enough to install!

avast 7 has been out less than a week!

Here's your sign!
Sincerely,
 
J.R. "AutoSandbox Guy" Guthrie

"At this point in time, the Internet should be regarded as an Enemy Weapons System!"

Offline Arizona

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Gargamel360 why do you use avast free 6.0.1367 why not avast 7.0.1407?.