Author Topic: avast 7 download hangs - now avast can't install or uninstall  (Read 54090 times)

0 Members and 1 Guest are viewing this topic.

skyler59

  • Guest
Re: avast 7 download hangs - now avast can't install or uninstall
« Reply #15 on: March 04, 2012, 12:43:12 AM »
I had same problems when avast7 started it would not update.Then a virus Diller-CE got in and started diverting searches.Eventually I found this forum and how to uninstall and re install avast7.
Why didnt avast email all users and advise of possible problems and the solutions?
Why does avast use yogi support when they are no help whatsoever and only try to scare you into buying a subscription from them?

pgoc

  • Guest
Re: avast 7 download hangs - now avast can't install or uninstall
« Reply #16 on: March 04, 2012, 04:14:15 AM »
Also having this problem.

 I tried remove/repair, msg:  error reading product data from "C:\Program Files|Avast Software|Avast|Setup\". Setup cannot continue 

then I tried aswclear.exe, msg: aswclear.exe is not a valid win 32 application

I am running windows XP can I simply delete the Avast software folder from the "program files" of my hard drive?

any other suggestions to get this off my desk top?

Update: 3/4/12 Finally success with the uninstall utility, and subsequent re-install
« Last Edit: March 04, 2012, 08:24:12 PM by pgoc »

hglord100

  • Guest
Re: avast 7 download hangs - now avast can't install or uninstall
« Reply #17 on: March 04, 2012, 01:13:45 PM »
Thanks, craigb and DavidR. Unfortunately, I'm doing important - at least to me - work on the machine that Avast was protecting. I can't afford to trust it to a pre-Beta anti-virus. In general, it's probably a good idea to thoroughly test any software before releasing it to the public and that goes double for an anti-virus. Avast 7 locked me up tight-as-a-drum on a computer where I couldn't tolerate that. I need to trust my AV and, right now, I don't trust Avast.

Thanks for the suggestion.   :'(

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 89211
  • No support PMs thanks
Re: avast 7 download hangs - now avast can't install or uninstall
« Reply #18 on: March 04, 2012, 02:44:23 PM »
That is understandable.

One thing for sure, if your important work you are doing on your system, then you should already have a robust backup and recovery strategy in place. If you don't want to lose it back it up, that has nothing to do with beta testing but good practice in the event of a major problem.

One of the best types of backup is hard drive imaging software, that can make an exact image of the drive/partition which can be quickly and easily restored. Many of these drive imaging application also have the ability to do incremental updates over and above the full backup image.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.4.6112 (build 24.4.9067.762) UI 1.0.803/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67194
Re: avast 7 download hangs - now avast can't install or uninstall
« Reply #19 on: March 04, 2012, 08:44:16 PM »
The beta version does NOT means it's instable or will bring you more trouble. On contrary.
The best things in life are free.

hglord100

  • Guest
Re: avast 7 download hangs - now avast can't install or uninstall
« Reply #20 on: March 06, 2012, 09:23:44 AM »
Yes, DavidR, I do have all my data backed up. Twice at all times. And every week I put a third copy in a secure, off-site location. I can format and restore if I have to, but it's a royal pain. The worst that could happen is that I lose one week's work.

Still, a full mirror is expensive. Everything is a balancing act between cost, security, and convenience. Anti-virus software is a part - an important part - of the act, but certainly not the only part.

freddie43

  • Guest
Re: avast 7 download hangs - now avast can't install or uninstall
« Reply #21 on: March 30, 2012, 05:06:32 PM »
Help!

I am having the same problem - cannot install or uninstall Avast

BUT
a) For some reason my SAFE mode bombs out
b) when I go to Avast ! Settings ! Troubleshooting and reset the following items, they auto enable again
  • Enable avast self-defense module
  • Load avast services only after loading other system services
  • Do not use Chrome as avasti default browser
So I am stuck!

freddie43

  • Guest
Re: avast 7 download hangs - now avast can't install or uninstall
« Reply #22 on: March 30, 2012, 05:14:30 PM »
Sorry, I am new here

That last post should have said I am running XP and trying to use aswclear.exe as advised

- trouble is the sytem won't let me edit my post!

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 48610
  • 64 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: avast 7 download hangs - now avast can't install or uninstall
« Reply #23 on: April 01, 2012, 09:48:34 PM »
If the F8 key doesn't work, try going into safe mode through msconfig







then Reboot and it should come up in safe mode.

Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v24H2 64bit, 32 Gig Ram, 1TB SSD, Avast Free 24.4.6112, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

freddie43

  • Guest
Re: avast 7 download hangs - now avast can't install or uninstall
« Reply #24 on: April 03, 2012, 02:35:06 PM »
Bob

Thanks for your help

I actually thought I had posted on the wrong forum, so I reposted on
http://forum.avast.com/index.php?topic=36568.msg769473#msg769473
- where I got the same advice as you gave.

I successfully got into safe mode and deleted Avast, but then my system wouldn't reboot  :(

I have since rebuilt and am running Avast without problems

Thanks again for replying

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 48610
  • 64 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: avast 7 download hangs - now avast can't install or uninstall
« Reply #25 on: April 03, 2012, 03:49:50 PM »
Glad I was able to help and it's nice to know that your system is back up and running well.
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v24H2 64bit, 32 Gig Ram, 1TB SSD, Avast Free 24.4.6112, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet