Author Topic: Avast 7 will not let me remove anything from virus chest  (Read 6670 times)

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PamS

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Avast 7 will not let me remove anything from virus chest
« on: February 28, 2012, 04:48:24 PM »
The new version moved my old quicken program to the virus chest! Now when I go to the chest, right click and choose "restore", nothing happens. I really need to access these files. Can anyone here give me some pointers?

Offline DJBone

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Re: Avast 7 will not let me remove anything from virus chest
« Reply #1 on: February 28, 2012, 04:57:46 PM »
Do you mean the quicken program is still in the virus chest? If yes, this is normal. Check if the program is in his original place.

DJBone
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PamS

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Re: Avast 7 will not let me remove anything from virus chest
« Reply #2 on: February 28, 2012, 05:07:14 PM »
Yes, it still shows in the virus chest, and I cannot open the program. I restarted my computer, and avast again alerted me that it was "a virus", but I chose "allow" and it STILL put it in the virus chest, even though I told it NOT to! Really frustrating, I need to access this program NOW!

Offline DJBone

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Re: Avast 7 will not let me remove anything from virus chest
« Reply #3 on: February 28, 2012, 05:12:24 PM »
Which shield alerts you? File-System-Shield?

DJBone
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PamS

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Re: Avast 7 will not let me remove anything from virus chest
« Reply #4 on: February 28, 2012, 05:24:19 PM »
It is the "Behavior Shield Question" window. I restarted my PC once more, and when the window popped up, I chose "Allow and add to trusted programs" and NOW the problem is SOLVED! I was able to open my program. Whew. Thanks for trying to help. I hate upgrades to new version, seems like I have to re-learn everything.

But why does it still show in the virus chest? Seems counter-intuitive!

Offline DJBone

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Re: Avast 7 will not let me remove anything from virus chest
« Reply #5 on: February 28, 2012, 05:28:55 PM »
You can delete it from the virus chest. It doesn't matter.

DJBone
Win10 x64, APS (always latest version)
Avast Mobile Security (always latest version)

PamS

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Re: Avast 7 will not let me remove anything from virus chest
« Reply #6 on: February 28, 2012, 05:37:06 PM »
OK - I was afraid to delete it because in the help files for Virus Chest it says:  "Delete - this will delete the file irreversibly i.e. it will not just be moved to the recycle bin."
I think I will just leave it alone - LOL! Thanks for your help. Just having someone reply was a help. I tend to panic when my PC seems to have taken control of my programs!

Offline BTIsaac

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Re: Avast 7 will not let me remove anything from virus chest
« Reply #7 on: February 28, 2012, 05:47:54 PM »
The virus chest is a separate folder on your computer. Deleting the file will only delete the copy in the virus chest. The restored file will remain intact.

Offline DJBone

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Re: Avast 7 will not let me remove anything from virus chest
« Reply #8 on: February 28, 2012, 05:50:37 PM »
If you have restored the file before, it doesn't matter. There allways will be a copy after restore.
If you have further questions then just ask :)

DJBone
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PamS

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[SOLVED] Avast 7 will not let me remove anything from virus chest
« Reply #9 on: February 28, 2012, 05:58:27 PM »
OK - thanks again for the support DJBone and BTIsaac. I appreciate it, and I guess this thread can be marked solved.  :)
« Last Edit: February 28, 2012, 06:54:00 PM by PamS »

Offline DJBone

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Re: Avast 7 will not let me remove anything from virus chest
« Reply #10 on: February 28, 2012, 06:13:26 PM »
1. OK - thanks again for the support DJBone and BTIsaac.
2. I appreciate it, and I guess this thread can be marked solved.  :)
1. You're welcome :)
2. Then please modify the subject of your first post for example "***solved*** Avast 7 will not..."

DJBone
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