Author Topic: Avast 7 will not let me remove anything from virus chest (Read 7353 times)

PamS · « **on:** February 28, 2012, 04:48:24 PM »

The new version moved my old quicken program to the virus chest! Now when I go to the chest, right click and choose "restore", nothing happens. I really need to access these files. Can anyone here give me some pointers?

DJBone · « **Reply #1 on:** February 28, 2012, 04:57:46 PM »

Do you mean the quicken program is still in the virus chest? If yes, this is normal. Check if the program is in his original place.

DJBone

PamS · « **Reply #2 on:** February 28, 2012, 05:07:14 PM »

Yes, it still shows in the virus chest, and I cannot open the program. I restarted my computer, and avast again alerted me that it was "a virus", but I chose "allow" and it STILL put it in the virus chest, even though I told it NOT to! Really frustrating, I need to access this program NOW!

DJBone · « **Reply #3 on:** February 28, 2012, 05:12:24 PM »

Which shield alerts you? File-System-Shield?

DJBone

PamS · « **Reply #4 on:** February 28, 2012, 05:24:19 PM »

It is the "Behavior Shield Question" window. I restarted my PC once more, and when the window popped up, I chose "Allow and add to trusted programs" and NOW the problem is SOLVED! I was able to open my program. Whew. Thanks for trying to help. I hate upgrades to new version, seems like I have to re-learn everything.

But why does it still show in the virus chest? Seems counter-intuitive!

DJBone · « **Reply #5 on:** February 28, 2012, 05:28:55 PM »

You can delete it from the virus chest. It doesn't matter.

DJBone

PamS · « **Reply #6 on:** February 28, 2012, 05:37:06 PM »

OK - I was afraid to delete it because in the help files for Virus Chest it says: "Delete - this will delete the file irreversibly i.e. it will not just be moved to the recycle bin."
I think I will just leave it alone - LOL! Thanks for your help. Just having someone reply was a help. I tend to panic when my PC seems to have taken control of my programs!

BTIsaac · « **Reply #7 on:** February 28, 2012, 05:47:54 PM »

The virus chest is a separate folder on your computer. Deleting the file will only delete the copy in the virus chest. The restored file will remain intact.

DJBone · « **Reply #8 on:** February 28, 2012, 05:50:37 PM »

If you have restored the file before, it doesn't matter. There allways will be a copy after restore.
If you have further questions then just ask

DJBone

PamS · « **Reply #9 on:** February 28, 2012, 05:58:27 PM »

OK - thanks again for the support DJBone and BTIsaac. I appreciate it, and I guess this thread can be marked solved.

DJBone · « **Reply #10 on:** February 28, 2012, 06:13:26 PM »

Quote from: PamS on February 28, 2012, 05:58:27 PM

1. OK - thanks again for the support DJBone and BTIsaac.
2. I appreciate it, and I guess this thread can be marked solved.

1. You're welcome

2. Then please modify the subject of your first post for example "***solved*** Avast 7 will not..."

DJBone