CANNOT SEND/RECEIVE OUTLOOK EMAIL AFTER UPGRADING AVAST TO VER 7

[Heatherheiberg]

Since upgrading to Ver 7 of Avast on Friday, I have been unable to send or receive MS Outlook emails

Please help
Heather

[akama1]

hi and welcome to the forums

since you have that problem.... did you try rebooting your pc? if that didn't work did you try repairing avast? but if this problem continues perhaps you should uninstall the mail shield :/

[Heatherheiberg]

I have rebooted and have done a cold boot.

I am unaware of how to REPAIR Avast but a very nice gentleman at MWEB advised me to untick the MAIL SHIELD boxes which has worked.  I would prefer, however, for AVAST to check my incoming and outgoing emails, in addition to MWEB checking with their anti-virus software

[Hermite15]

hi and welcome to the forums

since you have that problem.... did you try rebooting your pc? if that didn't work did you try repairing avast? but if this problem continues perhaps you should uninstall the mail shield :/

would you please stop posting useless stuff

@the OP: the issue probably comes from your Outlook settings... generating a conflict with the mail shield. Can you post these settings (don't give the email, just the account provider name and settings), and say if you changed anything there ... it use to work fine in V6 right? ie the mail shield was scanning your mails properly.

 

[Heatherheiberg]

What settings do you need ?

I have to go out for about 1 hour but will post details on my return, thank you.

[Hermite15]

What settings do you need ?

I have to go out for about 1 hour but will post details on my return, thank you.

account provider name >>> hotmail, gmail etc...
account settings >>> POP, IMAP,SMTP, Exchange ... related ports in use, and whether SSL (connection encryption) is used or not.

[Heatherheiberg]

Service Provider : iafrica
Incoming Mail : pop3.mweb.com
Outgoing Mail : smtp.mweb.com
SPA not selected

Please tell me where to find related ports in use and also SSL

[Heatherheiberg]

It used to work fine in V6, ie the mail shield was scanning my mails properly

[Hermite15]

you'll find the ports in your account settings ... I don't use outlook as client, but this must be somewhere under server advanced settings in account property ... ports for POP are either 110 (no ssl) or 995 (ssl), depending on what your email provider supports. For SMTP that'll be 25 (no ssl) vs 465 (ssl) or 587 (tls).

[Heatherheiberg]

Incoming Server (POP3) - 110
Outgoing Server (SMTP) - 25

[Hermite15]

Incoming Server (POP3) - 110
Outgoing Server (SMTP) - 25

okay so now don't change anything at outlook level, just close the application if it's opened,  re-activate the mail shield, go to expert settings there, and delete all entries in "ssl accounts" if any. Deactivate also automatic detection of ssl accounts. Validate, and launch outlook again. Please report to tell if it's alright now.

ps: if the above doesn't work, you also got some outlook options in the mail shield advanced settings, try to check/uncheck and see if that changes anything. But obviously these should remained checked.

[Heatherheiberg]

I have now ticked Incoming and Outgoing EMails under MAIL SHIELDS.

Under SSL ACCOUNTS :
HOST NAME   PROTOCOL   PORT   ENCRYPTION
=================================
mweb.co.za   SMTP           SSL
mweb.co.za   POP3           SSL
196.28.76.80 POP3          None

AUTOMATICALLY DETECT AND WARN ABOUT UNPROTECTED SSL CONNECTIONS is ticked.  Must this be unticked ?

Must I delete the 2 mweb.co.za accounts ?

[Hermite15]

delete the two ssl entries yes 

AUTOMATICALLY DETECT AND WARN ABOUT UNPROTECTED SSL CONNECTIONS is ticked.  Must this be unticked ?

yes, this too.

[Heatherheiberg]

Sorry to advise that I'm back where I started so I've had to untick the MAIL SHIELD options in Avast again.

Any other ideas ?

[Hermite15]

Sorry to advise that I'm back where I started so I've had to untick the MAIL SHIELD options in Avast again.

Any other ideas ?

did you uncheck the automatic detection of ssl accounts?
... also, don't know if the third entry is related to the same email account, could be, so please delete it too.
... otherwise another question, does your mail provider require ssl or not? I guess not as you asked where the ports were, meaning that you didn't change anything there.