Author Topic: Cant Log In With GUI But WebPortal Does Fine?  (Read 1745 times)

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UserA789

  • Guest
Cant Log In With GUI But WebPortal Does Fine?
« on: February 25, 2012, 05:31:50 PM »
Is there a problem here?

I can log into the web portal just fine but when I try the "Conenct" tool via the Avast7 GUI; I get one of two messages.

Either the 'Service is temporarily unvailable', or the second more than the first, "The email or password you've entered is incorrect'.  Please view the screenshot to see Im logged into the web portal but cant log in via "Connect" in the Avast7 GUI.

Im running a clean install and have re-=entered my information more than once to verify Im not just hitting the wrong keys.

*** also had quite the time getting this to post.

UserA789

  • Guest
Re: Cant Log In With GUI But WebPortal Does Fine?
« Reply #1 on: February 25, 2012, 11:56:26 PM »
BUMP...

I just found out what is wrong... and this is something that should be fixed in the GUI.  It seems that I cant use special characters (in the GUI but it works just fine in the web portal) to create a secure password.  Iv changed the pssword thru the web portal to one without special characters and viola!!!

I kinda think a security suite should allow for special characters IMHO.  After all, thats part of being able to enhance the security of a password.

Anyone who can forward this to support, Id appreciate it.
« Last Edit: February 25, 2012, 11:58:25 PM by UserA789 »

UserA789

  • Guest
Re: Cant Log In With GUI But WebPortal Does Fine?
« Reply #2 on: February 25, 2012, 11:58:41 PM »
Modified to correct wordage.

DarkRadience

  • Guest
Re: Cant Log In With GUI But WebPortal Does Fine?
« Reply #3 on: February 26, 2012, 12:10:55 AM »
I found that out as well, so for a trade off using a 48 char long password, generated with LastPass, that is only myself thought I would say something ;)
https://lastpass.com/generate

UserA789

  • Guest
Re: Cant Log In With GUI But WebPortal Does Fine?
« Reply #4 on: February 26, 2012, 06:17:32 PM »
I found that out as well, so for a trade off using a 48 char long password, generated with LastPass, that is only myself thought I would say something ;)
https://lastpass.com/generate
Appreciate the link but I like to formulate my own password(s).

I think a Security Solution provider should allow for complex, secure password measures though.  Thats why Id like someone to forward this to Avast Support if they can get a faster response than I have had luck with on their official support site.