Mail Sheild not working - Fix not working - Outlook not right either

[dagrev]

Just did a clean install and ran into the same problem when 7 was released: Mail shield not turned on and cannot turn it on no matter what. 

Outlook is not working right either.  "Cannot connect to the server."  Sometimes a Microsoft pop pops up asking if I want to connect to which account.  It will work if this happens, but connecting and getting mail hangs or takes about 2 minutes.  I'm using it via IMAP to connect to two email accounts, one being gmail.  This worked fine during the betas, but not during the release unless I install on top of the RC.

I can roll back to where I installed on top of 7 RC, but would prefer to have it working correctly provided it's not a big drawn out deal.  Does anyone know of something simple that might get this working? 

[lukas.hasik]

could you check the avast logs and windows event viewer?
thx

[avadas.de]

Hi,

could you perform a clean uninstall again. After that check if the aswRdr2.sys is still located in the system32\drivers folder. If yes, please remove it manually (as well as everything else starting with asw*.sys) and install it again.

[u1tra]

Thank you avast.de!  This worked for me 

[dagrev]

Thanks, this worked for me as well. 

Anti-spam module isn't loading, but don't really need it as Gmail's works fine.

[BruceJudge]

@avast.de

None of those files exist on my PC.

Running Windows 7 sp0 32 bit,  with Windows Live Mail Version 2011 (Build 15.4.3538.0513).

On the “Summary”, “Current Status” page, it says “Real-time shields:” Off, Urgent: Mail Shield off and gives instructions to press various buttons.  Neither the “Fix Now” button nor either “Turn on” hyperlinks do anything.

On the “Real-time Shields”, “Mail Shield” page, it says “Please run the avast! service first to activate this shield”.  How do I do that?

[DraKuL]

I had a small problem with Auto sandbox and one thing led to another and I had to reinstall avast, I also experienced the same problem! Mail Shield wont turn on!! I reinstalled avast 3 times! Anyway now I installed AIS 6 and trying to manually update to AIS 7 via the GUI. Hope it works.

http://forum.avast.com/index.php?topic=94427.0  << link to the thread

btw Dagrev is your issue fixed? if so, how did you fix it? I checked for that file in the driver folder but it wasnt there.

[DraKuL]

did another fresh install of AIS 7 and it seems to be ok now.. btw the updater wont work and after looking at the forum seems like others also experience this issue.. do any of you guys experience it ?