Reinstall Avast and Whitelist issues

[Edward Torres]

Thanks I will try anything at this point.  I looked at Programs in the control panel and it says I have AIS but when the program opens it says Avast Pro.  I'm feeling paranoid.  Has anyone else experienced this.  With this version I can't get to SpaM Tab to add to whitelist.  Should I uninstall Avast again before I try the new download?

[Asyn]

Thanks I will try anything at this point.  I looked at Programs in the control panel and it says I have AIS but when the program opens it says Avast Pro.

1. Download avast! Internet Security: http://files.avast.com/iavs5x/avast_internet_security_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.

[Edward Torres]

This product is out to get me, it is buggy.  I reinstalled per your suggestions and got AIS. Windows programs said I have AIS.  While it is in Trial mode it says AIS and works like AIS.  As soon as I activated my license it becomes Avast Pro put the Avast Pro Icon on my screen, though Windows still says AIS.  How can I use my Avast IS license and remain AIS instead of Avast Pro.

[Lisandro]

This product is out to get me, it is buggy.  I reinstalled per your suggestions and got AIS. Windows programs said I have AIS.  While it is in Trial mode it says AIS and works like AIS.  As soon as I activated my license it becomes Avast Pro put the Avast Pro Icon on my screen, though Windows still says AIS.  How can I use my Avast IS license and remain AIS instead of Avast Pro.

For this specific issue, maybe you could contact sales (at) avast (dot) com and check if your license is a valid one for AIS.