Author Topic: IMPORTANT! Fix utility for corrupted avast! v6/v7 installations  (Read 131330 times)

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Offline sedina

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IMPORTANT! Fix utility for corrupted avast! v6/v7 installations
« on: February 28, 2012, 01:17:49 AM »
Hi all,
if you have problems with "hung" updates in your avast! installations, please use this tool:
http://public.avast.com/supp/FixUpdate.exe

For version 7.0.1407
please run FixUpdate.exe, then run VPS update from avast! GUI. You can ignore the question whether you want to run a program update after the repair is done, because there's no further program update available for 7.0.1407 at the moment.

For version 6.0.1367
please run FixUpdate.exe. After a few seconds, you will be asked whether you want to update the program (to version 7). If you choose to update, click "Yes" and wait several minutes for the process to be finished (you can check on the Maintenance / Update page - after the update is done, the page gets updated and says "Current version 7.0.1407", with a note that it's necessary to restart the machine to finish the update); then restart the computer.


The tool is meant to fix a specific problem, in particular the one mentioned e.g. here: http://forum.avast.com/index.php?topic=94454.0
If the machine is not affected by this particular problem, the tool will report so (usually with error code 2 or 11) and won't do anything.
If you did not experience any problems updating the virus definitions in the past 24 hours, just ignore this tool - there's no point in running it.

Again, we apologize for the inconvenience.

Pavel
« Last Edit: February 28, 2012, 01:44:03 AM by igor »

Offline chimp78

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Re: IMPORTANT! Fix utility for corrupted avast! v6/v7 installations
« Reply #1 on: February 28, 2012, 01:25:05 AM »
Thanks for the update, but before I go ahead, do I click on that FixUPdate.exe and what do I do next? Also, run VPS update? From Avast in Maintenance and click on engine and virus definitions?  I am speaking of version 7.0.1407. I need to be clarify on that. Thank you.
« Last Edit: February 28, 2012, 01:26:37 AM by chimp78 »

Offline slybo

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Re: IMPORTANT! Fix utility for corrupted avast! v6/v7 installations
« Reply #2 on: February 28, 2012, 01:31:43 AM »
I have a windows 7 with avast pro 7. I ran the tool but it comes up saying I do not have the problem with code 11. But the main UI shows 27-0 update in red. when I try to update it works and says updated to 27-1 but the main UI shows 27-0 in red. Should I uninstall and reinstall?

Offline Lisandro

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Re: IMPORTANT! Fix utility for corrupted avast! v6/v7 installations
« Reply #3 on: February 28, 2012, 01:35:12 AM »
Thanks Pavels.
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Offline DavidR

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Re: IMPORTANT! Fix utility for corrupted avast! v6/v7 installations
« Reply #4 on: February 28, 2012, 01:35:56 AM »
I have a windows 7 with avast pro 7. I ran the tool but it comes up saying I do not have the problem with code 11. But the main UI shows 27-0 update in red. when I try to update it works and says updated to 27-1 but the main UI shows 27-0 in red. Should I uninstall and reinstall?

Just reboot, it should bring them back in synch:
If that doesn't do it - Try a repair of avast:
XP - Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow.

Vista, win7 - Control Panel, Programs & Features, uninstall a program, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow.

You may need to reboot after the repair.

This has in the past resolved this out of sync issue between reported and actual VPS version.
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Offline fragman

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Re: IMPORTANT! Fix utility for corrupted avast! v6/v7 installations
« Reply #5 on: February 28, 2012, 01:41:05 AM »
I haven't had problems updating my virus definitions. Should I still run this fix?
Dell Laptop Pentium M / 2GB RAM / Windows XP Home SP3 / Avast! Free 8.0.1489 / MBAM Free / Windows Firewall / Internet Explorer 8

Offline NightStalker73au

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Re: IMPORTANT! Fix utility for corrupted avast! v6/v7 installations
« Reply #6 on: February 28, 2012, 01:45:10 AM »
Thanks. 

Offline Dch48

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Re: IMPORTANT! Fix utility for corrupted avast! v6/v7 installations
« Reply #7 on: February 28, 2012, 01:45:34 AM »
Downloaded it and it said my installation did not have the problem. Once again I managed to avoid a bad VPS file. I've never been bitten by one yet . ;D
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Offline Lisandro

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Re: IMPORTANT! Fix utility for corrupted avast! v6/v7 installations
« Reply #8 on: February 28, 2012, 01:49:37 AM »
Once again I managed to avoid a bad VPS file. I've never been bitten by one yet . ;D
How do you do? Or, better, what did you do? ;D
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Offline CityKiwi

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Re: IMPORTANT! Fix utility for corrupted avast! v6/v7 installations
« Reply #9 on: February 28, 2012, 01:49:50 AM »
Why all the need for all these fixes on a final release...un-installs...re-installs and pages of people with all sorts of problems! Last time I will ever test an A/V beta!  :(
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Offline slybo

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Re: IMPORTANT! Fix utility for corrupted avast! v6/v7 installations
« Reply #10 on: February 28, 2012, 01:51:00 AM »
Thanks DavidR, I did just a reboot and it did not work. I then did a repair and a reboot and now it is showing 27-1 in green, all ok. I have another computer that is already showing 27-1 in green and also ran it on that one to be sure, it also showed the same error but I assumed it was because it did not get the bad file, I can not understand this because I turned them on and off at the same time, got a guess? I guess just do not worry about that one? Thanks for your help slybo

Offline fragman

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Re: IMPORTANT! Fix utility for corrupted avast! v6/v7 installations
« Reply #11 on: February 28, 2012, 01:52:00 AM »
Ran the fix and it reported no problem. So I guess I'm OK.
Dell Laptop Pentium M / 2GB RAM / Windows XP Home SP3 / Avast! Free 8.0.1489 / MBAM Free / Windows Firewall / Internet Explorer 8

Offline grog1961

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Re: IMPORTANT! Fix utility for corrupted avast! v6/v7 installations
« Reply #12 on: February 28, 2012, 01:55:35 AM »
I get the following message when trying to run this fix:
Your avast! Installation doesn't seem to have the problem this fix is
supposed to solve (code:11).
I'm getting ready to setup my new computer in the next few days but I still need protection
for the moment on this one.
My last definition update was 120226-2 and my program is still at 6.0.1367.

Offline hayc59

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Re: IMPORTANT! Fix utility for corrupted avast! v6/v7 installations
« Reply #13 on: February 28, 2012, 01:56:06 AM »
thank you

Offline DavidR

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Re: IMPORTANT! Fix utility for corrupted avast! v6/v7 installations
« Reply #14 on: February 28, 2012, 01:59:10 AM »
Thanks DavidR, I did just a reboot and it did not work. I then did a repair and a reboot and now it is showing 27-1 in green, all ok. I have another computer that is already showing 27-1 in green and also ran it on that one to be sure, it also showed the same error but I assumed it was because it did not get the bad file, I can not understand this because I turned them on and off at the same time, got a guess? I guess just do not worry about that one? Thanks for your help slybo

You're welcome.
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 19.7.2388 (build: 19.7.4674.494)/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ WinPatrol+/