Author Topic: i think i have a virus - ransom still,  (Read 102145 times)

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sweetalmond2010

  • Guest
i think i have a virus - ransom still,
« on: February 28, 2012, 12:20:17 PM »
please can you help me. i have a packard bell windows vista x64 laptop.


last year we got the ransom virus, and i thought i got rid of it, but our internet conection is bad, and programmes i download will not load, files keep saying corrupt, and avast! free, will not update, manually, or automatically it keeps being very, very slow and then says package broken.

should i completely restore the pc?
« Last Edit: February 28, 2012, 12:41:00 PM by sweetalmond2010 »

true indian

  • Guest
Re: i think i have a virus - ransom still,
« Reply #1 on: February 28, 2012, 01:10:44 PM »
follow the guide: http://forum.avast.com/index.php?topic=53253.0

Attach all logs....essexboy wil help u then,

sweetalmond2010

  • Guest
Re: i think i have a virus - ransom still,
« Reply #2 on: February 28, 2012, 03:44:27 PM »
thank you,

i have had to completely restore the pc, and the antivirus still wont work, will not update, nothing, i am using the older version 4.5 i think ,it has a blue globe and that wont update either :(

now what?    ???

sweetalmond2010

  • Guest
Re: i think i have a virus - ransom still,
« Reply #3 on: February 28, 2012, 03:54:29 PM »
attach logs...........i do not know where the logs are :-[  i am not a computer lover, all i know is the antivirus refuses to update, and i think it is causing trouble with the internet connexion. Even though i have completely restored the pc.  if i cant update any antivirus then what?   


i am trying to download the mbam cleaner from the  logs to assist in cleaning malware, but it's already frozen the pc once. when i tried to open it this morning, it said file corrupt, get a better copy.............

sweetalmond2010

  • Guest
Re: i think i have a virus - ransom still,
« Reply #4 on: February 28, 2012, 03:57:18 PM »
ok, don't worrry, i understand now, the logs you meant from this new scan i am to do  :P il get there. 


i am worried it will not start though, like this morning.   what if it says file corrupt? 

sweetalmond2010

  • Guest
Re: i think i have a virus - ransom still,
« Reply #5 on: February 28, 2012, 04:02:06 PM »
the mbam antivirus scanner will not work, it says this (attached)

sweetalmond2010

  • Guest
Re: i think i have a virus - ransom still,
« Reply #6 on: February 28, 2012, 04:04:12 PM »
downloaded and actually able to use the OTL programme, it is scanning modules or something, i guess it will create a log i then attach here?

true indian

  • Guest
Re: i think i have a virus - ransom still,
« Reply #7 on: February 28, 2012, 04:07:30 PM »
Yes please...if u still have difficulties please wait until essexboy adivces u.

sweetalmond2010

  • Guest
Re: i think i have a virus - ransom still,
« Reply #8 on: February 28, 2012, 04:17:00 PM »
is this any good?

true indian

  • Guest
Re: i think i have a virus - ransom still,
« Reply #9 on: February 28, 2012, 04:26:55 PM »
Yup! wait until essexboy advices.

sweetalmond2010

  • Guest
Re: i think i have a virus - ransom still,
« Reply #10 on: February 28, 2012, 04:45:11 PM »
Yup! wait until essexboy advices.


thank you :D   *waits* 

sweetalmond2010

  • Guest
Re: i think i have a virus - ransom still,
« Reply #11 on: February 28, 2012, 05:30:12 PM »
i dont know if this is different to what i already attached. i tried to do a screen capture of one of the avast scan logs but the file is too big and wont save as a log.

sweetalmond2010

  • Guest
Re: i think i have a virus - ransom still,
« Reply #12 on: February 28, 2012, 05:50:13 PM »
is this any help?  i have not deleted anything yet, i'll wait to see what you all say

true indian

  • Guest
Re: i think i have a virus - ransom still,
« Reply #13 on: February 28, 2012, 05:55:28 PM »
u need to take actions and then attach the remaining logs...

sweetalmond2010

  • Guest
Re: i think i have a virus - ransom still,
« Reply #14 on: February 28, 2012, 06:01:04 PM »
is this any help too?   the other scan rogue scanner seemed to have picked up 2 problems that says it is ok to delete but i am waiting until you say it is ok