Was having problems with running Earthlink's Protection Control Center (PCC), a Kaspersky product I believe; taking 6 hours to scan in safe mode. I have another laptop running Avast Free; and was happy with it; so decided to try the 30 day FREE trial of Avast Internet Security 7. Clicked on the appropriate buttons on the website; and download hung. I then disabled the PCC firewall and downloaded, but then Avast hung on install. I then removed PCC completely and was able to install successfully. As soon as the Avast IS7 launched, it told me my subscription had expired! So, I called the "free" support number which put me on to iYogi in Bangalore.
The agents (Akshay and then Roy, the "supervisor") convinced me to provide my name, phone number, email address, and to allow them remote access to my pc. I was then given a hard sell to "fix" my computer for $169.99.
I have had this problem numerous times over the years with various subscription services; it is usually due to registry entries which would have been left after an aborted download or install which would indicate I was trying to run the free version more than once. With other providers, they would help me purge these specific entries or give me a temporary key.
iYogi did everything but act on my issue. I was told after a phony "scan" with little smileys that my computer was only "46% optimized"- well, yeah; I just uninstalled all my security software...the other issues were ones I was well aware of (dust bunnies in the registry and an update issue)- but none of these would have anything to do with being unable to run Avast.
"Roy" actually grew argumentative and frustrated when he couldn't make me pay. Is there anyone there who can actually help me with this problem?
I don't know what the connection is but iYogi is not acting in the customer's best interest nor in Avast's. They are your face to the world who isn't comfortable with forums. They shouldn't be on your site or it should be made VERY CLEAR that the support will not be "Free"!