i dont use internet explorer but firefox one of my device always opens internet explorer when it starts and i normally click it close
but one of the recent updates probably installed an addon for both the brrowser
though firefox doesnt exhibit any problems internet explorer always crashes when i am clicking it close
iam pasting the windbg output below for someone who knows what to do with it
if any queries pl post back
0:008> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************
Failed calling InternetOpenUrl, GLE=12007
FAULTING_IP:
ntdll!RtlEnterCriticalSection+b
7c90100b 837a1400 cmp dword ptr [edx+14h],0
EXCEPTION_RECORD: ffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 7c90100b (ntdll!RtlEnterCriticalSection+0x0000000b)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000000
Parameter[1]: 00000034
Attempt to read from address 00000034
FAULTING_THREAD: 00000c64
PROCESS_NAME: [b] iexplore.exe[/b]
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
EXCEPTION_PARAMETER1: 00000000
EXCEPTION_PARAMETER2: 00000034
READ_ADDRESS: 00000034
FOLLOWUP_IP:
aswWebRepIE+1846f
1001846f 8b4718 mov eax,dword ptr [edi+18h]
MOD_LIST: <ANALYSIS/>
NTGLOBALFLAG: 0
APPLICATION_VERIFIER_FLAGS: 0
BUGCHECK_STR: APPLICATION_FAULT_NULL_CLASS_PTR_DEREFERENCE_INVALID_POINTER_READ
PRIMARY_PROBLEM_CLASS: NULL_CLASS_PTR_DEREFERENCE
DEFAULT_BUCKET_ID: NULL_CLASS_PTR_DEREFERENCE
LAST_CONTROL_TRANSFER: from 1001846f to 7c90100b
STACK_TEXT:
0161d910 1001846f 00000020 cd07e6cb 00000000 ntdll!RtlEnterCriticalSection+0xb
WARNING: Stack unwind information not available. Following frames may be wrong.
0161d9f4 1002c693 021f5b38 021fc700 cd07e51f aswWebRepIE+0x1846f
00000000 00000000 00000000 00000000 00000000 aswWebRepIE!DllUnregisterServer+0xa943
SYMBOL_STACK_INDEX: 1
SYMBOL_NAME: aswWebRepIE+1846f
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: aswWebRepIE
DEBUG_FLR_IMAGE_TIMESTAMP: 4f56a7ca
STACK_COMMAND: dt ntdll!LdrpLastDllInitializer BaseDllName ; dt ntdll!LdrpFailureData ; ~8s ; kb
BUCKET_ID: APPLICATION_FAULT_NULL_CLASS_PTR_DEREFERENCE_INVALID_POINTER_READ_aswWebRepIE+1846f
IMAGE_NAME: C:\Program Files\Alwil Software\Avast5\aswWebRepIE.dll
FAILURE_BUCKET_ID: NULL_CLASS_PTR_DEREFERENCE_c0000005_C:_Program_Files_Alwil_Software_Avast5_aswWebRepIE.dll!Unknown
WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOne/iexplore_exe/8_0_6001_18702/49b3ad2e/ntdll_dll/5_1_2600_5755/49901d48/c0000005/0000100b.htm?Retriage=1
Followup: MachineOwner
---------
[b]0:008> lmvm aswWebRepIE[/b]
start end module name
10000000 100f8000 aswWebRepIE C (export symbols) C:\Program Files\Alwil Software\Avast5\aswWebRepIE.dll
Loaded symbol image file: C:\Program Files\Alwil Software\Avast5\aswWebRepIE.dll
Image path: C:\Program Files\Alwil Software\Avast5\aswWebRepIE.dll
Image name: aswWebRepIE.dll
Timestamp: Wed Mar 07 05:41:54 2012 (4F56A7CA)
CheckSum: 00000000
ImageSize: 000F8000
File version: 7.0.1426.0
Product version: 7.0.1426.0
File flags: 0 (Mask 3F)
File OS: 4 Unknown Win32
File type: 2.0 Dll
File date: 00000000.00000000
Translations: 0409.04b0
CompanyName: AVAST Software
ProductName: avast! WebRep
ProductVersion: 7.0.1426.0
FileVersion: 7.0.1426.0
FileDescription: avast! WebRep Plugin
LegalCopyright: Copyright (c) 2012 AVAST Software
[b]0:008> ub 1001846f[/b]
aswWebRepIE+0x18455:
10018455 50 push eax
10018456 8d4de4 lea ecx,[ebp-1Ch]
10018459 e892410100 call aswWebRepIE!DllUnregisterServer+0xa8a0 (1002c5f0)
1001845e 8d4720 lea eax,[edi+20h]
10018461 c645fc07 mov byte ptr [ebp-4],7
10018465 50 push eax
10018466 89450c mov dword ptr [ebp+0Ch],eax
10018469 ff153c510710 call dword ptr [aswWebRepIE!DllUnregisterServer+0x533ec (1007513c)]
[b]0:008> ln poi(aswWebRepIE!DllUnregisterServer+0x533ec)[/b]
(7c901000) ntdll!RtlEnterCriticalSection | (7c9010e0) ntdll!RtlLeaveCriticalSection
Exact matches:
ntdll!RtlEnterCriticalSection = <no type information>
