Author Topic: Error: cannot connect to server for updates  (Read 25805 times)

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Warhead

  • Guest
Error: cannot connect to server for updates
« on: December 08, 2004, 10:01:53 PM »
Have had Avast for many months and it has been excellent.
Yesterday during the normal update straight after start up I got an error message that Avast cannot connect to  the server for updates. Have tried reinstall but still getting same message.
Any help appreciated. ???

lee16

  • Guest
Re:Error: cannot connect to server for updates
« Reply #1 on: December 08, 2004, 10:05:46 PM »
Is your firewall blocking it?

Have you tried Manuel update? (right click avast "a" ball in the task bar and select update then iavs/Program update)

--lee

Warhead

  • Guest
Re:Error: cannot connect to server for updates
« Reply #2 on: December 08, 2004, 10:21:50 PM »
Using Sp2 firewall and have Avast as an exception so I dont think its that.
Tried manual updates and updates from Control panel - still same error message.
it just doesnt love me anymore :((

Warhead

  • Guest
Re:Error: cannot connect to server for updates
« Reply #3 on: December 08, 2004, 10:26:03 PM »
This is the error message i got after reinstall tonight.


Information about current update:
Last encountered error: Cannot connect to download7.avast.com (67.15.0.90:80).

Total time: 37 s

lee16

  • Guest
Re:Error: cannot connect to server for updates
« Reply #4 on: December 08, 2004, 10:42:04 PM »
Well the windows firewall couldn't block it as it only blocks incoming.

Could you try repairing avast please, Contorl panel>Add or remove programs> avast>change/remove>repair

What version of avast are you using btw?

--lee

Warhead

  • Guest
Re:Error: cannot connect to server for updates
« Reply #5 on: December 08, 2004, 11:37:51 PM »
Latest version 4.5 - it updated few days ago (2 Dec?) and has been updating fine until yeaterday.
Tried repair; then reinstall. Have run full virus check etc.
Any other ideas - thx for help btw.  ;D

Offline Eddy

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Re:Error: cannot connect to server for updates
« Reply #6 on: December 09, 2004, 12:26:45 AM »
Check your proxy settings. Set them to "do not use proxy" and try again.

pivot

  • Guest
Re:Error: cannot connect to server for updates
« Reply #7 on: December 09, 2004, 01:49:20 PM »
This is the error message i got after reinstall tonight.


Information about current update:
Last encountered error: Cannot connect to download7.avast.com (67.15.0.90:80).

Total time: 37 s

Offline Lisandro

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Re:Error: cannot connect to server for updates
« Reply #8 on: December 09, 2004, 03:23:33 PM »
But, Pivot, did you try to solve the timeout / non-connection troubles?
Which is your OS? Firewall? Proxy filter?
To help you we must more information about your system...  ;)
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Warhead

  • Guest
Re:Error: cannot connect to server for updates
« Reply #9 on: December 09, 2004, 09:05:12 PM »
OK - just checked proxy settings. Get an error message no matter what i select. Cannot connect.
Not sure what to try next.
Is there specific info Technical need? Do you want logs or  anything like that?
I could email my error log when I test the proxy settings. It's all too complex for me to understand.
 :o
Thx for continued efforts guys - appreciate it.

Makato

  • Guest
Re:Error: cannot connect to server for updates
« Reply #10 on: December 10, 2004, 11:07:57 AM »
Same problem here. What's goin on? No problem until this month. Tried uninstalling and installing 4.5. Still the same.  ??? ??? Tot it might have been the registration overdue. Re-registered, got another serial but still the same.  :-\ Can't manual update but I can GO

a (right click) > program settings > update basic > update now

Weird.

Offline Eddy

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Re:Error: cannot connect to server for updates
« Reply #11 on: December 10, 2004, 11:16:41 AM »
Do you have set your system to "use no proxy"?
Have you checked your firewall?
If you have ZA remove it and try again, if this is working reinstall ZA and set the apropiate permissions.

Offline Lisandro

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Re:Error: cannot connect to server for updates
« Reply #12 on: December 10, 2004, 12:36:31 PM »
Can you ping the update servers/

Open a DOS window and type:

ping download7.avast.com

What do you get?

When you can't update, believe us, the problem is on your side most of the time.
Firewall or Proxy settings...  :P
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Philphool

  • Guest
Re:Error: cannot connect to server for updates
« Reply #13 on: December 10, 2004, 02:02:26 PM »
Exact same problem.   Sounds like it MIGHT REALLY BE the server side.
My ping worked.
No recent changes to avast or system.  Always worked in the past but now cannnot connect to server to get updates.

Thanks

Offline Lisandro

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Re:Error: cannot connect to server for updates
« Reply #14 on: December 10, 2004, 02:11:06 PM »
Exact same problem.   Sounds like it MIGHT REALLY BE the server side.
My ping worked.
No recent changes to avast or system.  Always worked in the past but now cannnot connect to server to get updates.

Thanks

Right now... ping worked...
I'm really sure the problem is not on the server side.
It's your firewall, your proxy settings into avast or anything else in your ISP.

Just two seconds behind:

Information about current update:
Total time: 6 s

- Program: Already up to date
  (current version 4.5.549)
- Vps: Already up to date
  (current version 0450-1)

Server: download14.avast.com (69.93.98.186)
Downloaded files: 3 (0,03 KB)

Can you test pinging this other server?
The best things in life are free.