Error: cannot connect to server for updates

[Philphool]

ping download14.avast.com worked fine   35 ms

Still can't get download to connect.  I'll try more stuff tonight.

Thanks

[Swukker]

I have had exactly the same problem for (I would say) the past two weeks. Error message:

Information about current update:
Last encountered error: Cannot connect to download10.avast.com (207.44.182.35:80).

Total time: 36 s

As far as I am aware, the only thing that has changed on my PC as regards Avast! is the last programme update. It does appear that I can manually update which is adequate but a nuisance after a long period of reliable automatic updating.

[Warhead]

Just tried to ping both avast servers form dos comand. Got same error message each time:

ping transmit failed, error code 65 (shows that 4 times as it sent 4 packets - all lost)
 

[jiugiusto]

Hello,

Sorry I posted the same post in a new post.

I have the same problem.
I can ping the server.
But still getting 'cannot connect to the server' when trying to update.
The 'repair' worked on my notebook and my avast works fine  but not on my desktop.
Same OS, same applications...

[Warhead]

OK - last chance slaloon I think. Another uninstall and reinstall. Ran scan from boot this time (do not do this usually) but still same error: cannot connect to server. cannot ping the Avast servers form dos either. Cannot update manually like the others have said. Have restored IE to default settigns. Also have Mozilla Firefox. Never had a problem until now though.
So here is my error log. Reveal anything? Again, thx for any ideas.


11.12.2004 15:46:17 general: Started: 11.12.2004, 15:46:17
11.12.2004 15:46:17 general: Running setup_av_pro-225 (549)
11.12.2004 15:46:17 system: Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
11.12.2004 15:46:17 system: Computer WinName: [I deleted this!]
11.12.2004 15:46:17 system: Windows Net User: [I deleted this!]
11.12.2004 15:46:17 general: Cmdline: /uninstwiz  
11.12.2004 15:46:17 general: Old version: 225 (549)
11.12.2004 15:46:17 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
11.12.2004 15:46:17 general: DldSrc set to inet
11.12.2004 15:46:17 system: Computer DnsName: [I deleted this!]
11.12.2004 15:46:17 system: Computer Ip Addr: [I deleted this!]
11.12.2004 15:46:17 internet: SYNCER: Type: 1
11.12.2004 15:46:17 internet: SYNCER: Auth: 2
11.12.2004 15:46:17 package: Part prg_av_pro-225 is installed
11.12.2004 15:46:17 package: Part vps-44901 is installed
11.12.2004 15:46:17 package: Part news-42 is installed
11.12.2004 15:46:17 package: Part setup_av_pro-225 is installed
11.12.2004 15:46:17 general: Old version: 225 (549)
11.12.2004 15:46:17 file: SetExistingFilesBitmap: 451->119->119
11.12.2004 15:46:17 general: GUID: 6fc5b193-4f16-4d44-a2ae-1c6b0d1a3472
11.12.2004 15:46:17 general: Server definition(s) loaded for 'main': 15 (maintenance:0)
11.12.2004 15:46:17 general: SelectCurrent: selected server 'Download5 AVAST server' from 'main'
11.12.2004 15:46:23 general: Connection test
11.12.2004 15:46:23 internet: SYNCER: Type: 1
11.12.2004 15:46:23 internet: SYNCER: Auth: 2
11.12.2004 15:46:23 general: progress thread start
11.12.2004 15:46:23 general: progress start - 1
11.12.2004 15:46:23 general: Server definition(s) loaded for 'main': 15 (maintenance:0)
11.12.2004 15:46:23 general: SelectCurrent: selected server 'Download10 AVAST server' from 'main'
11.12.2004 15:46:23 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
11.12.2004 15:46:23 general: InvalidateCurrent: invalidated server 'Download10 AVAST server' from 'main'
11.12.2004 15:46:23 general: SelectCurrent: selected server 'Download1 AVAST server' from 'main'
11.12.2004 15:46:23 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
11.12.2004 15:46:23 general: InvalidateCurrent: invalidated server 'Download1 AVAST server' from 'main'
11.12.2004 15:46:23 general: SelectCurrent: selected server 'Download8 AVAST server' from 'main'
11.12.2004 15:46:23 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
11.12.2004 15:46:23 general: InvalidateCurrent: invalidated server 'Download8 AVAST server' from 'main'
11.12.2004 15:46:23 general: SelectCurrent: selected server 'Download13 AVAST server' from 'main'
11.12.2004 15:46:23 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
11.12.2004 15:46:23 general: InvalidateCurrent: invalidated server 'Download13 AVAST server' from 'main'
11.12.2004 15:46:23 general: SelectCurrent: selected server 'Download11 AVAST server' from 'main'
11.12.2004 15:46:23 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
11.12.2004 15:46:23 general: InvalidateCurrent: invalidated server 'Download11 AVAST server' from 'main'
11.12.2004 15:46:23 general: SelectCurrent: selected server 'Download7 AVAST server' from 'main'
11.12.2004 15:46:23 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
11.12.2004 15:46:23 general: InvalidateCurrent: invalidated server 'Download7 AVAST server' from 'main'
11.12.2004 15:46:23 general: SelectCurrent: selected server 'Download3 AVAST server' from 'main'
11.12.2004 15:46:23 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
11.12.2004 15:46:23 general: InvalidateCurrent: invalidated server 'Download3 AVAST server' from 'main'
11.12.2004 15:46:23 general: SelectCurrent: selected server 'Download14 AVAST server' from 'main'
11.12.2004 15:46:23 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
11.12.2004 15:46:23 general: InvalidateCurrent: invalidated server 'Download14 AVAST server' from 'main'
11.12.2004 15:46:23 general: SelectCurrent: selected server 'Download12 AVAST server' from 'main'
11.12.2004 15:46:23 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
11.12.2004 15:46:23 general: InvalidateCurrent: invalidated server 'Download12 AVAST server' from 'main'
11.12.2004 15:46:23 general: SelectCurrent: selected server 'Download4 AVAST server' from 'main'
11.12.2004 15:46:23 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
11.12.2004 15:46:23 general: InvalidateCurrent: invalidated server 'Download4 AVAST server' from 'main'
11.12.2004 15:46:23 general: SelectCurrent: selected server 'Download6 AVAST server' from 'main'
11.12.2004 15:46:23 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
11.12.2004 15:46:23 general: InvalidateCurrent: invalidated server 'Download6 AVAST server' from 'main'
11.12.2004 15:46:23 general: SelectCurrent: selected server 'Download2 AVAST server' from 'main'
11.12.2004 15:46:23 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
11.12.2004 15:46:23 general: InvalidateCurrent: invalidated server 'Download2 AVAST server' from 'main'
11.12.2004 15:46:23 general: SelectCurrent: selected server 'Secondary ASW server' from 'main'
11.12.2004 15:46:23 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
11.12.2004 15:46:23 general: InvalidateCurrent: invalidated server 'Secondary ASW server' from 'main'
11.12.2004 15:46:23 general: SelectCurrent: selected server 'Download5 AVAST server' from 'main'
11.12.2004 15:46:23 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
11.12.2004 15:46:23 general: InvalidateCurrent: invalidated server 'Download5 AVAST server' from 'main'
11.12.2004 15:46:23 general: SelectCurrent: selected server 'Download9 AVAST server' from 'main'
11.12.2004 15:46:23 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
11.12.2004 15:46:23 general: InvalidateCurrent: invalidated server 'Download9 AVAST server' from 'main'
11.12.2004 15:46:23 general: SelectCurrent: unable to find any suitable server in 'main'
11.12.2004 15:46:23 general: progress end - 0
11.12.2004 15:46:23 general: progress thread end
_
 

[peterfu]

@Warhead
if you are not able to ping from DOS, then I think it might be a different problem.

Could you ping the IP adress directly:
i.e.: download10.avast.com has IP 207.44.182.35

This above adress is working fine for me just now.

Try a tracert from DOS - my ISP had a few days ago a loop in his routing tables which caused some problems.

If You are able to ping directly the IP adress, then the chance is good that there is a DNS or Gateway problem at Your ISP

If You don't reach it from DOS - hopefully Your firewall is allowing the ping command - then no chance to reach it from an application.

br
Peter

[Warhead]

Went ot dos command and tried:
ping download10.avast.com
Got same error report I listed earlier -  code 65.
Any ideas what it means if  cant ping the server direct?
Thx for help to every1.
 :'(

[Eddy]

http://support.microsoft.com/default.aspx?scid=http://support.microsoft.com:80/support/kb/articles/q316/4/14.asp&NoWebContent=1

[Bluesman7408]

Okay, my daughter called me yesterday with the same problem.  Been running avast w/ zonealarm with no problems, I have the same setup and I am still able to login to the update server.  Tried shutting down zonealarm, still unable to update.  She has e-mailed her error log to me which am forwarding to you.   Thanks in advance for any help you can provide.  This is by far the best anti-virus program out there!

11.12.2004 11:44:22 general: Started: 11.12.2004, 11:44:22
11.12.2004 11:44:22 general: Running setup_av_pro-20b (523)
11.12.2004 11:44:22 system: Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
11.12.2004 11:44:22 system: Computer WinName: GATEWAY-T3A62M6
11.12.2004 11:44:22 system: Windows Net User: GATEWAY-T3A62M6\Owner
11.12.2004 11:44:22 general: Cmdline: /downloadpkgs /noreboot /silent /progress
11.12.2004 11:44:22 general: DldSrc set to inet
11.12.2004 11:44:22 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
11.12.2004 11:44:22 general: Old version: 20b (523)
11.12.2004 11:44:22 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
11.12.2004 11:44:22 system: Computer DnsName: gateway-t3a62m6
11.12.2004 11:44:22 system: Computer Ip Addr: 24.168.173.227
11.12.2004 11:44:22 internet: SYNCER: Type: 1
11.12.2004 11:44:22 internet: SYNCER: Auth: 2
11.12.2004 11:44:22 package: Part prg_av_pro-20b is installed
11.12.2004 11:44:22 package: Part vps-45001 is installed
11.12.2004 11:44:22 package: Part news-42 is installed
11.12.2004 11:44:22 package: Part setup_av_pro-20b is installed
11.12.2004 11:44:22 general: Old version: 20b (523)
11.12.2004 11:44:22 file: SetExistingFilesBitmap: 443->112->112
11.12.2004 11:44:22 general: GUID: 5a890fc5-1112-44a3-8318-63937ac928aa
11.12.2004 11:44:22 general: Server definition(s) loaded for 'main': 13 (maintenance:0)
11.12.2004 11:44:22 general: SelectCurrent: selected server 'Download12 AVAST server' from 'main'
11.12.2004 11:44:22 general: Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
11.12.2004 11:44:22 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
11.12.2004 11:44:22 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
11.12.2004 11:44:22 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
11.12.2004 11:44:22 general: progress thread start
11.12.2004 11:44:23 general: progress start - 1
11.12.2004 11:44:23 general: progress start - 2
11.12.2004 11:44:23 package: ERROR:HttpGetWininet, catch returned 0x00000002
11.12.2004 11:44:23 package: ERROR:HttpGetWininet, catch returned 0x00000002
11.12.2004 11:44:24 package: ERROR:HttpGetWininet, catch returned 0x00000002
11.12.2004 11:44:26 package: ERROR:HttpGetWininet, catch returned 0x00000002
11.12.2004 11:44:28 package: ERROR:HttpGetWininet, catch returned 0x00000002
11.12.2004 11:44:28 general: InvalidateCurrent: invalidated server 'Download12 AVAST server' from 'main'
11.12.2004 11:44:28 general: SelectCurrent: selected server 'Download3 AVAST server' from 'main'
11.12.2004 11:44:28 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 1
11.12.2004 11:44:30 package: ERROR:HttpGetWininet, catch returned 0x00000002
11.12.2004 11:44:30 general: InvalidateCurrent: invalidated server 'Download3 AVAST server' from 'main'
11.12.2004 11:44:30 general: SelectCurrent: selected server 'Secondary ASW server' from 'main'
11.12.2004 11:44:30 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 2
11.12.2004 11:44:32 package: ERROR:HttpGetWininet, catch returned 0x00000002
11.12.2004 11:44:32 general: InvalidateCurrent: invalidated server 'Secondary ASW server' from 'main'
11.12.2004 11:44:32 general: SelectCurrent: selected server 'Download13 AVAST server' from 'main'
11.12.2004 11:44:32 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 3
11.12.2004 11:44:34 package: ERROR:HttpGetWininet, catch returned 0x00000002
11.12.2004 11:44:34 general: InvalidateCurrent: invalidated server 'Download13 AVAST server' from 'main'
11.12.2004 11:44:34 general: SelectCurrent: selected server 'Download7 AVAST server' from 'main'
11.12.2004 11:44:34 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 4
11.12.2004 11:44:36 package: ERROR:HttpGetWininet, catch returned 0x00000002
11.12.2004 11:44:36 general: InvalidateCurrent: invalidated server 'Download7 AVAST server' from 'main'
11.12.2004 11:44:36 general: SelectCurrent: selected server 'Download6 AVAST server' from 'main'
11.12.2004 11:44:36 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 5
11.12.2004 11:44:38 package: ERROR:HttpGetWininet, catch returned 0x00000002
11.12.2004 11:44:38 general: InvalidateCurrent: invalidated server 'Download6 AVAST server' from 'main'
11.12.2004 11:44:38 general: SelectCurrent: selected server 'Download11 AVAST server' from 'main'
11.12.2004 11:44:38 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 6
11.12.2004 11:44:40 package: ERROR:HttpGetWininet, catch returned 0x00000002
11.12.2004 11:44:40 general: InvalidateCurrent: invalidated server 'Download11 AVAST server' from 'main'
11.12.2004 11:44:40 general: SelectCurrent: selected server 'Download2 AVAST server' from 'main'
11.12.2004 11:44:40 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 7
11.12.2004 11:44:42 package: ERROR:HttpGetWininet, catch returned 0x00000002
11.12.2004 11:44:42 general: InvalidateCurrent: invalidated server 'Download2 AVAST server' from 'main'
11.12.2004 11:44:42 general: SelectCurrent: selected server 'Download9 AVAST server' from 'main'
11.12.2004 11:44:42 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 8
11.12.2004 11:44:44 package: ERROR:HttpGetWininet, catch returned 0x00000002
11.12.2004 11:44:44 general: InvalidateCurrent: invalidated server 'Download9 AVAST server' from 'main'
11.12.2004 11:44:44 general: SelectCurrent: selected server 'Download10 AVAST server' from 'main'
11.12.2004 11:44:44 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 9
11.12.2004 11:44:46 package: ERROR:HttpGetWininet, catch returned 0x00000002
11.12.2004 11:44:46 general: InvalidateCurrent: invalidated server 'Download10 AVAST server' from 'main'
11.12.2004 11:44:46 general: SelectCurrent: selected server 'Download5 AVAST server' from 'main'
11.12.2004 11:44:46 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 10
11.12.2004 11:44:48 package: ERROR:HttpGetWininet, catch returned 0x00000002
11.12.2004 11:44:48 general: InvalidateCurrent: invalidated server 'Download5 AVAST server' from 'main'
11.12.2004 11:44:48 general: SelectCurrent: selected server 'Download14 AVAST server' from 'main'
11.12.2004 11:44:48 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 11
11.12.2004 11:44:50 package: ERROR:HttpGetWininet, catch returned 0x00000002
11.12.2004 11:44:50 general: InvalidateCurrent: invalidated server 'Download14 AVAST server' from 'main'
11.12.2004 11:44:50 general: SelectCurrent: selected server 'Download8 AVAST server' from 'main'
11.12.2004 11:44:50 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 12
11.12.2004 11:44:52 package: ERROR:HttpGetWininet, catch returned 0x00000002
11.12.2004 11:44:52 general: InvalidateCurrent: invalidated server 'Download8 AVAST server' from 'main'
11.12.2004 11:44:52 general: SelectCurrent: unable to find any suitable server in 'main'
11.12.2004 11:44:52 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 13
11.12.2004 11:44:52 internet: tried 13 servers to get file 'servers.def', but failed (0x20000004)
11.12.2004 11:44:52 file: GetNewerStampedFile:GetFileWithRetry failed: C:\DOCUME~1\Owner\LOCALS~1\Temp\_av_proI.tm~a03060\onefile, servers.def, error: 0x20000004
11.12.2004 11:44:52 package: Tried to download servers.def but failed with error 0x20000004.
11.12.2004 11:44:52 general: progress end - 1
11.12.2004 11:44:52 general: progress end - 0
11.12.2004 11:44:52 general: progress thread end
11.12.2004 11:44:52 general: Err:Cannot connect to download8.avast.com (67.15.104.48:80).

[Eddy]

Remove ZA and try again. It is a known problem that when shutting down ZA it sometimes still blocks connections.

[Warhead]

WOOHOO! Thx Eddy that link to the error code 65 page on Microsoft did the trick!
I had an old ZA install lying dormant and had forgotten about it. Found it and uninstalled and straight away Avast (and MSN Messenger which would not log me in!) was back with that lovely wee robot voice saying database has been updated!!!
Thx to everyone who gave advice and help. Nice to have the best Antivirus software back in full force again!
THX ALL!
 

[Eddy]

Don't forget to install ZA (latest version) again or another firewall. You still need a firewall for security.

[JallaTryne]

Hello
I too have problems that generate the same error logs as above. I can however ping the download server (both with name and IP). I have tried to change proxy settings, but no luck. I am using IE no problems.

I am confident the problem is in my end, but cannot understand what it is. My father has recently installed wireless network, and I am helping him set the computer up. I am running Kerio Firewall as well. Any ideas?

I might add that it can ping when not using the port 80. Adding ':80' to the IP result in no ping...




JT

[peterfu]

I might add that it can ping when not using the port 80. Adding ':80' to the IP result in no ping...

You can't ping a specified port.
At least You know now that the update server is reachable from your computer.

Following all the threads here about not reaching the update server it's mostly a problem with the firewall.
Try to disable it and if this does not help deinstall it completly - of course install it afterwards new to be protected.

br
Peter

[Eyael]

Hi!

I have the same problem as all the above: since I have updated to Avast! 4 Home build 4.5.523 (VPS 02.12.2004 0449-1) I can no longer get new updates of the program (get message "Cannot connect to server") while I still get all the virus updates fine. I have tried both automatic and manual program updates without success. I have not changed my firewall configuration (which allows aswupdsv.exe and avast.setup outgoing TCP connections) which used to  work prior to the last program update. Still I have tried putting the firewall (Kerio 2.15) to learning mode (ask for incoming and outgoing connexions) to see if other items of Avast would ask for permission but it didn't change a thing. My license is still valid by the way. I'm running under Windows XP sp1 and I do not use resident protection for Avast and no Windows firewall activated. Also I do not use a proxy.
If anyone could help soon, I'd be more than grateful like all those who have the same problem.
Thanks.