Author Topic: Avast 7 + Windows7 Laptop Problems  (Read 16548 times)

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Offline DanyR

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Re: Avast 7 + Windows7 Laptop Problems
« Reply #30 on: April 05, 2012, 11:31:05 AM »
As the owner of 3 Dell products, and someone without a problem, I'm also curious why or if the problem is Dell related or
a software conflict or some other problem.

In fact we have licenses on about 30 PCs from various manufacturers in use and I know of only 3 cases so far (all on DELL desktops, mine is an Optiplex 960).

Offline PsyclicStudios

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Re: Avast 7 + Windows7 Laptop Problems
« Reply #31 on: April 05, 2012, 08:11:35 PM »
I'm seeing the same issue on a Dell M6300 (XP Pro) but it's not just a laptop issue.   I have the same post log-in hangup on a Dell Precision T7400 that was fully refurbished and re-installed with Win 7 two months ago.  Worked perfectly with Version 6.  Problems started the day I installed the 7 update and rebooted. 

Maybe it is a Dell only issue but as a software vendor you probably should be paying attention to this.  Dell has 25% of the market share and word of mouth travels pretty fast.  I myself own 10 licenses and have recommended Avast to at least 50 people.  There will be no recommendations until you admit there is a problem and find a fix.  Publicly blaming the end user and saying there are no problems just because your systems don't exhibit them is not helping your cause.

In the mean time you should at least post a link for downloading the last version of 6 so that we can have some level of protection.  Many people rely on their computers for their livelihood not just entertainment and have spent good money protecting their investments.  For me if it's not Avast it's gonna be something else.  I can't take the risk of being unprotected.

Offline bob3160

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Re: Avast 7 + Windows7 Laptop Problems
« Reply #32 on: April 05, 2012, 08:39:38 PM »
I'm seeing the same issue on a Dell M6300 (XP Pro) but it's not just a laptop issue.   I have the same post log-in hangup on a Dell Precision T7400 that was fully refurbished and re-installed with Win 7 two months ago.  Worked perfectly with Version 6.  Problems started the day I installed the 7 update and rebooted. 

Maybe it is a Dell only issue but as a software vendor you probably should be paying attention to this.  Dell has 25% of the market share and word of mouth travels pretty fast.  I myself own 10 licenses and have recommended Avast to at least 50 people.  There will be no recommendations until you admit there is a problem and find a fix.  Publicly blaming the end user and saying there are no problems just because your systems don't exhibit them is not helping your cause.

In the mean time you should at least post a link for downloading the last version of 6 so that we can have some level of protection.  Many people rely on their computers for their livelihood not just entertainment and have spent good money protecting their investments.  For me if it's not Avast it's gonna be something else.  I can't take the risk of being unprotected.

I'm wondering whom you're addressing this too ??? If it's to me, I am an avast! user like you nothing more. Stating that I have no problems on my systems is precisely that and,
nothing more. I am however just as curious as you to get to the bottom of this problem.
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Offline Kbland

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Re: Avast 7 + Windows7 Laptop Problems
« Reply #33 on: April 21, 2012, 06:58:37 AM »
The situation here is the same.  I am an IT many companies including city halls.  Our company has recommended Avast for years.  I have seen 15 people with the same issue including myself.  As most of my customers are paying for this service, it causes a problem for my company due to us recommending it.  I don't care about the bickering going on in this thread, I just want an answer on what to do, where to go, or if needed, other antivirus programs that will do better.  I have seen AVG slowing down computers, but not freezing.  As for Avast, I sent in a trouble ticket to which I got no response.  So I'll post the issues here.  I myself, have the avast 7 free, with windows 7 ultimate 32 bit.  I have seen this issue on avast pro also.  These other systems have had Windows 7 pro and home, 32 bit and 64 bit.  So what I have technically doesn't matter. I have tried uninstalling and re installing both the windows 7 and the avast but that did not work.  I have tried having avast loading after everything else, did not work.  I've tried disabling most of the services that avast runs, did not work.  I've tried installing the basic components of avast when installing, did not work.  I removed microsoft security essentials, did not work.  My next step is to remove all updates for windows and check to see if the problem still exist.  If it does then I will need another route or alternative antivirus to move the 8 years of customers to.  If it doesn't then I can work 5 updates at a time.  If anyone comes up with a solid solution before hand, it will be greatly appreciated.  The reason I have stuck to avast is the boot time scan, but after the bickering on here, and and then no response from the ticket put in, I'm very dissatisfied and am really needing to renew the trust in this company.

Offline Lisandro

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Re: Avast 7 + Windows7 Laptop Problems
« Reply #34 on: April 21, 2012, 09:37:38 PM »
Kbland, can you please start a new thread for your specific problem.
Also, some details of the freezing machines will help (other security programs, x32 or x64, etc.).
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Offline Kbland

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Re: Avast 7 + Windows7 Laptop Problems
« Reply #35 on: April 23, 2012, 03:52:59 PM »
thanks for the response.  The new thread is at http://forum.avast.com/index.php?topic=97594.0.