Author Topic: Blue Screen and Reboot During Full System Scan  (Read 12882 times)

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Gottlob

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Blue Screen and Reboot During Full System Scan
« on: March 22, 2012, 03:37:24 AM »
When I run a full system scan, Avast goes to a variable point in the scan, and then stops; a blue screen appears; then the computer reboots.  Can anyone tell me what's happening, and more important, what I can and should do about it?

Offline AntiVirusASeT

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Re: Blue Screen and Reboot During Full System Scan
« Reply #1 on: March 22, 2012, 05:44:28 AM »
could u upload the dump files to  ftp://ftp.avast.com/incoming for Avast! team to check it out?  :)

Gottlob

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Re: Blue Screen and Reboot During Full System Scan
« Reply #2 on: March 22, 2012, 01:42:21 PM »
I'd be glad to do that; however, (1) I don't know where the dump files would be, and (2) I don't presently have an ftp client.  The latter I can readily solve, but I'd need you to tell me where to find the dump files, and what they're named.

Offline pk

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Re: Blue Screen and Reboot During Full System Scan
« Reply #3 on: March 22, 2012, 02:18:30 PM »
send me (kurtin@avast.com) the latest minidump file from \Windows\Minidump folder, thanks

Gottlob

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Re: Blue Screen and Reboot During Full System Scan
« Reply #4 on: March 22, 2012, 09:42:46 PM »
The latest dump file is on its way.

Gottlob

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Re: Blue Screen and Reboot During Full System Scan
« Reply #5 on: March 23, 2012, 10:38:52 PM »
Yesterday I sent a copy of my most recent dumpfile to a gentleman on this forum who requested it; however, there has been no reply.  Am I perhaps being too impatient?
Another question I have is, do I have to fill in those skewed letters at the bottom of each post when posting?  If so, why?  I am legally blind, and trying to read those letters is extremely stressful.
Well, it appears that those letters only appeared yesterday at the bottom of posts from page 1, since they aren't here this time.

Offline pk

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Re: Blue Screen and Reboot During Full System Scan
« Reply #6 on: March 23, 2012, 11:20:24 PM »
Hello, thanks for the minidump file. It seems, the bluescreen was caused by hardware fault (processor). Would you mind to check e.g. CPU temperature? Full scan can cause high CPU usage, so it could lead to this fault...

Offline essexboy

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Re: Blue Screen and Reboot During Full System Scan
« Reply #7 on: March 23, 2012, 11:26:30 PM »
Speed fan will give an indication as to the temps

Download Speedfan and install it.  Once it's installed, run the program and post here the information it shows.  The information I want you to post is the stuff that is circled in the example picture I have attached.
If you are running on a vista machine, please go to where you installed the program and run the program as administrator.
 

(this is a screenshot from a vista machine)

Gottlob

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Re: Blue Screen and Reboot During Full System Scan
« Reply #8 on: March 24, 2012, 07:44:45 PM »
Thank you all for your responses.  I need to add here, however, that I have run MSERT (the Microsoft safety scanner), which reported three Win32 Trojans.  The only one I can remember is "Malat".  The scanner reported partial removal of all three, but apparently could not delete the Trojans completely.  I don't know whether this has an effect on the problem here, but I suspect it might, since I ran a selective scan of "C:", and got the Blue Screen treatment a few minutes ago.

Offline essexboy

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Re: Blue Screen and Reboot During Full System Scan
« Reply #9 on: March 24, 2012, 07:55:15 PM »
What were the file names and locations that MS found ?

 Download OTL  to your Desktop
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • Select All Users
  • Under the Custom Scan box paste this in
netsvcs
%SYSTEMDRIVE%\*.exe
/md5start
consrv.dll
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
/md5stop
C:\Windows\assembly\tmp\U\*.* /s
%Temp%\smtmp\1\*.*
%Temp%\smtmp\2\*.*
%Temp%\smtmp\3\*.*
%Temp%\smtmp\4\*.*
>C:\commands.txt echo list vol /raw /hide /c
/wait
>C:\DiskReport.txt diskpart /s C:\commands.txt /raw /hide /c
/wait
type c:\diskreport.txt /c
/wait
erase c:\commands.txt /hide /c
/wait
erase c:\diskreport.txt /hide /c
CREATERESTOREPOINT

  • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    • Post both logs
THEN

Download aswMBR.exe ( 1.8mb ) to your desktop.
 Double click the aswMBR.exe to run it  Click the "Scan" button to start scan 



On completion of the scan click save log, save it to your desktop and post in your next reply



Gottlob

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Re: Blue Screen and Reboot During Full System Scan
« Reply #10 on: March 24, 2012, 08:02:55 PM »
When downloading SpeedFan, I noted a disclaimer with the warning that the product could cause damage to a PC.  I have a quad-core processor at 3 GB per core.  I will download the aswmbr and run it to see what I get; however, I'd appreciate an answer as to the safety of SpeedFan for a quad-core processor.  Thank you.

Offline essexboy

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Re: Blue Screen and Reboot During Full System Scan
« Reply #11 on: March 24, 2012, 08:18:54 PM »
There are no known problems with a quad core set up, but some of the fan speeds may be a bit off

Gottlob

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Re: Blue Screen and Reboot During Full System Scan
« Reply #12 on: March 24, 2012, 08:35:51 PM »
Here is the logfile from an aswMBR scan:

aswMBR version 0.9.9.1665 Copyright(c) 2011 AVAST Software
Run date: 2012-03-24 14:07:33
-----------------------------
14:07:33.015    OS Version: Windows 5.1.2600 Service Pack 3
14:07:33.015    Number of processors: 4 586 0x402
14:07:33.015    ComputerName: EVEREST  UserName:
14:07:34.453    Initialize success
14:07:34.531    AVAST engine defs: 12032400
14:07:52.781    Disk 0  \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T1L0-c
14:07:52.781    Disk 0 Vendor: WDC_WD3200AAJB-00WGA0 00.02C01 Size: 305245MB BusType: 3
14:07:52.781    Disk 1 (boot) \Device\Harddisk1\DR1 -> \Device\Scsi\nvgts1Port2Path0Target0Lun0
14:07:52.781    Disk 1 Vendor: WDC_WD50 07.0 Size: 476940MB BusType: 3
14:07:52.781    Disk 2  \Device\Harddisk2\DR2 -> \Device\Scsi\nvgts1Port2Path1Target1Lun0
14:07:52.781    Disk 2 Vendor: ST350084 3.AA Size: 476940MB BusType: 3
14:07:52.796    Disk 1 MBR read successfully
14:07:52.796    Disk 1 MBR scan
14:07:52.796    Disk 1 Windows XP default MBR code
14:07:52.796    Disk 1 Partition 1 80 (A) 07    HPFS/NTFS NTFS       476929 MB offset 63
14:07:52.796    Disk 1 scanning sectors +976752000
14:07:52.859    Disk 1 scanning C:\WINDOWS\system32\drivers
14:07:57.312    Service scanning
14:08:05.656    Modules scanning
14:08:10.406    Disk 1 trace - called modules:
14:08:10.421    ntoskrnl.exe CLASSPNP.SYS disk.sys ACPI.sys hal.dll SCSIPORT.SYS nvgts.sys
14:08:10.421    1 nt!IofCallDriver -> \Device\Harddisk1\DR1[0x8aaf0ab8]
14:08:10.421    3 CLASSPNP.SYS[f7637fd7] -> nt!IofCallDriver -> \Device\00000077[0x8aaf1920]
14:08:10.421    5 ACPI.sys[f75ae620] -> nt!IofCallDriver -> \Device\Scsi\nvgts1Port2Path0Target0Lun0[0x8aa8da38]
14:08:11.812    AVAST engine scan C:\WINDOWS
14:08:24.578    AVAST engine scan C:\WINDOWS\system32
14:10:03.390    AVAST engine scan C:\WINDOWS\system32\drivers
14:10:32.687    AVAST engine scan C:\Documents and Settings\Administrator
14:20:20.171    AVAST engine scan C:\Documents and Settings\All Users
14:22:44.875    Scan finished successfully
14:25:12.859    Disk 1 MBR has been saved successfully to "C:\Documents and Settings\Administrator\Desktop\MBR.dat"
14:25:12.859    The log file has been saved successfully to "C:\Documents and Settings\Administrator\Desktop\aswMBR Logfile.txt"



Gottlob

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Re: Blue Screen and Reboot During Full System Scan
« Reply #13 on: March 24, 2012, 08:53:50 PM »
I have just run SpeedFan, and the result is sitting on my desktop; nowever, I don't know how to transfer the data to my clipboard to post it here.  How do I get the information to you?

Offline essexboy

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Re: Blue Screen and Reboot During Full System Scan
« Reply #14 on: March 24, 2012, 09:03:54 PM »
A screenshot will do - what I am looking for is high GPU or CPU temperatures

Could you run OTL as well please.  The aswMBR report looks OK