Author Topic: Avast Free, unsecured, wont uninstall  (Read 3586 times)

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4tainer

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Avast Free, unsecured, wont uninstall
« on: March 27, 2012, 11:07:01 AM »
Hi ive had a few BSOD in the past 24 hours from another program, and after one of them when everything was back to normal, updated from Avast 6 to 7 (held off doing it earlier knowing itd wanto restart the system) It updated fine, but today had another BSOD from that other program and was forced to do a system repair, and chose the system restore option

Problem is the system restore removed the update to Avast7 (so its back on 6.0.1367) but the program now says its unsecured with a 'fix now' box and Urgent message below it with 'Start Program' but neither of them do anything so I then tried to uninstall Avast but it refuses, even in safe mode, just shows the message

Error reading product data from "C:\Program Files\AVAST\Software\Avast\setup\part-setup_aus-557.vpx". Setup cannot continue.

ive also tried installing the full version of Avast7 (downloaded from cnet) hoping it might have an uninstall built in thatd remove the broken 6.0.1367 but no luck there either, after the message above it says

An error 0 (00000000) has occured. Last performed operation was: spawning

The only idea left would be delete the whole Program Files/AVAST folder, do a registry clean and hope Avast7 can then install. Is this a bad idea? and if deleting everythings the only way, what other location have files that need to be removed which a registry cleaner wont pickup? Im using Windows7 64
« Last Edit: March 27, 2012, 11:08:36 AM by 4tainer »

Offline Asyn

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Re: Avast Free, unsecured, wont uninstall
« Reply #1 on: March 27, 2012, 11:08:42 AM »
1. Download avast! Free Antivirus: http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

4tainer

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Re: Avast Free, unsecured, wont uninstall
« Reply #2 on: March 27, 2012, 11:18:45 AM »
Ok thanks ill try that utility

SafeSurf

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Re: Avast Free, unsecured, wont uninstall
« Reply #3 on: March 27, 2012, 11:21:40 AM »
Did you download the Avast uninstaller tool and put it on your desktop and follow the instructions?

Did you download the download file and save it somewhere on your hard drive?

4tainer

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Re: Avast Free, unsecured, wont uninstall
« Reply #4 on: March 27, 2012, 11:40:17 AM »
All sorted, the uninstaller worked and ive reinstalled it, everythings working properly  :)

thanks Asyn

Offline Asyn

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Re: Avast Free, unsecured, wont uninstall
« Reply #5 on: March 27, 2012, 11:46:39 AM »
All sorted, the uninstaller worked and ive reinstalled it, everythings working properly  :)

thanks Asyn

You're welcome.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0