Author Topic: Problem with Alureon-K, I can't get rid of it.  (Read 14919 times)

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Offline frenchfancy

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Re: Problem with Alureon-K, I can't get rid of it.
« Reply #30 on: March 28, 2012, 02:02:57 PM »
Still not working


jeffce

  • Guest
Re: Problem with Alureon-K, I can't get rid of it.
« Reply #31 on: March 28, 2012, 04:19:40 PM »
Hi,

Ok we need to remove Windows Service Pack 3 and then reinstall it. 

Use the hidden $NtServicePackUninstall$ folder
  • Click Start, click Run, copy/paste the following into the open run box, then click OK.
    c:\windows\$NtServicePackUninstall$\spuninst\spuninst.exe 
  • When the Windows XP Service Pack 3 Removal Wizard starts, click Next.
  • Follow the instructions on the screen to remove Windows XP SP3.
------------------

Please go here >>  http://www.microsoft.com/download/en/details.aspx?&id=25129, download Windows Service Pack 3 to the computer you are having problems with and then install that to your computer.  If needed, use another computer and copy Windows Service Pack 3 to CD or a USB drive and transfer it to the computer we are working on. 

Once Windows Service Pack 3 is reinstalled on your system go to Start >> All Programs >> Windows Update and once there press the Express button and then download and install all updates.  Continue to download and install new updates until there are none left.

Once this has been completed, let me know.  Also let me know if you have any problems. 


Offline frenchfancy

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Re: Problem with Alureon-K, I can't get rid of it.
« Reply #32 on: March 28, 2012, 04:29:57 PM »
Tried to uninstall.  It started the process but then came up with the message "the file cannot be found" then after I clicked OK (no other choices) it said that service pack 3 had not been uninstalled.


jeffce

  • Guest
Re: Problem with Alureon-K, I can't get rid of it.
« Reply #33 on: March 28, 2012, 04:36:08 PM »
Hi Frenchfancy,

Let's come back to that...please run a new scan with aswMBR and post that newly made log into your next reply. 

Offline frenchfancy

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Re: Problem with Alureon-K, I can't get rid of it.
« Reply #34 on: March 28, 2012, 08:32:21 PM »
aswMBR log attached

jeffce

  • Guest
Re: Problem with Alureon-K, I can't get rid of it.
« Reply #35 on: March 29, 2012, 04:15:10 PM »
Hi,

I am speaking with a colleague about something before we continue. 

So the only problem left with your system is you are not able to connect to the internet? 

Offline frenchfancy

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Re: Problem with Alureon-K, I can't get rid of it.
« Reply #36 on: March 29, 2012, 04:40:53 PM »
Yes it seems to be.

jeffce

  • Guest
Re: Problem with Alureon-K, I can't get rid of it.
« Reply #37 on: March 29, 2012, 09:59:53 PM »
Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2

  • Right-click and Run as Administrator SystemLook.exe to run it.
  • Copy the content of the following codebox into the main textfield:
Code: [Select]
:filefind
*netbt.sys
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt

Offline frenchfancy

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Re: Problem with Alureon-K, I can't get rid of it.
« Reply #38 on: March 30, 2012, 10:57:22 AM »
log attached

jeffce

  • Guest
Re: Problem with Alureon-K, I can't get rid of it.
« Reply #39 on: March 30, 2012, 01:45:39 PM »
Hi frenchfancy,

Thanks for that log.  :)

Go to Start >> Run >> type CMD and this will open the command prompt.

In the command prompt type the following:

IPCONFIG /RELEASE  (press Enter)

IPCONFIG /FLUSHDNS (press Enter)

IPCONFIG /RENEW  (press Enter)

Close out of the command prompt and reboot.

Try to connect to the internet now and let me know if that helped.  :)

Offline frenchfancy

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  • Posts: 26
Re: Problem with Alureon-K, I can't get rid of it.
« Reply #40 on: March 30, 2012, 02:18:59 PM »
On the first command I get the reply " the operation has failed as no card has the authorisation for this operation"

Should I continue with the second one anyway?

I don't know if it makes any difference but at the dos prompt I am at C:\Documents and Settings\username> and not C:\>


jeffce

  • Guest
Re: Problem with Alureon-K, I can't get rid of it.
« Reply #41 on: March 30, 2012, 07:32:00 PM »
Hi,

Let's give this a shot and see what we can get done. 

Go to Start >> Run >> type CMD to open a command prompt.
In the command prompt copy/paste the following commands and after each command press Enter

netsh winsock reset catalog

netsh int ip reset reset.log

Reboot the machine.

Attempt to get on the internet now and let me know what happens.  :)

Offline frenchfancy

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Re: Problem with Alureon-K, I can't get rid of it.
« Reply #42 on: March 30, 2012, 09:25:01 PM »
Yeah you did it!
Internet up and working, 270 emails downloaded.

Thank you so much :)

jeffce

  • Guest
Re: Problem with Alureon-K, I can't get rid of it.
« Reply #43 on: March 30, 2012, 09:28:17 PM »
WE did it.  :D

We have a couple more things to do, but I am at work right now.  I will return as quickly as I can. 

jeffce

  • Guest
Re: Problem with Alureon-K, I can't get rid of it.
« Reply #44 on: March 31, 2012, 12:13:15 AM »

Malwarebytes

I see that you have Malwarebytes already on your computer.  Please open Malwarebytes, update it and then run a Quick Scan.  Save the log that is created for your next reply.
----------

ESET Online Scanner:

Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.

Vista users: You will need to to right-click on the either the IE or FF icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.

  • Please go here then click on:
  • Quote
    Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.[/quote]
  • Select the option YES, I accept the Terms of Use then click on:
  • When prompted allow the Add-On/Active X to install.
  • Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
  • Now click on Advanced Settings and select the following:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Now click on:
  • The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
  • When completed the Online Scan will begin automatically.
  • Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
  • When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
  • Now click on:
  • Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
  • Copy and paste that log as a reply to this topic.

Note: Do not forget to re-enable your Anti-Virus application after running the above scan!
----------

In your next reply please post the logs made by Malwarebytes and ESET online scanner.  :)