Help with avast pro, doesn't see licence key/file

[MILLIEBEE]

thanks for the reply 

how do i do the second bit? i mean i know how to start in safe mode but the asw clear bit i am not sure about

[essexboy]

Just run aswClear and there will be a drop box at the top that gives the option for Avast 4,5,6,7
Run each one just to be sure and the directory will either be Avast software or Alwil or Avast5

Basically what we are doing here is removing all trces of Avast

[MILLIEBEE]

Thanks again for the answer. I did this also had email from avast support with same instructions followed everything to a T still doesn't work. 

[essexboy]

What is the exact error you get when you try to install Avast ?

[essexboy]

Duh pushed the post button to fast 

Is it still invalid licence ?  Have you asked Avast for a new licence based on the messing around that Iyogi did

[MILLIEBEE]

Yeap still invalid. Driving me mad now. I replied to their email with the instructions and explained the iyogi business and I'm waiting for a reply.

[essexboy]

That has me completely baffled as clicking the avastlic file should automatically insert it into Avast

[MILLIEBEE]

Tell me about it. I have no idea what went wrong with it. Plus not sure why it appears I have a different licence and customer number with the same email. Have got a reply from level 2 support emailed them my original licence see if this helps solve the puzzle. I will need to renew my licence in a few weeks, but not sure I should do until this whole mess is sorted.

[MILLIEBEE]

Managed to solve the problem with the help of avast support. 
Copied the licence file from the avast folder on the desktop,the one that worked, and transfered it to the laptop.