Author Topic: BSOD after Subscribing to Avast  (Read 3729 times)

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Offline corp25

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BSOD after Subscribing to Avast
« on: March 26, 2012, 09:09:34 PM »
Hi guys I've getting weird Bad_header_pool BSOD after I upgrade from the free version to the subscribed one...

I am confused if this is actually avast that's making my computer BSOD.  Sometimes it would happen when playing a game, sometime while browsing it is really weird.'

I think there's some mini dump files, I can upload them here but I don't know how.

Thanks

The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000019 (0x0000000000000003, 0xfffff8a014800290, 0xffbff8a014800290, 0xfffff8a014800290). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 032612-23244-01

+ System

  - Provider

   [ Name]  Microsoft-Windows-WER-SystemErrorReporting
   [ Guid]  {ABCE23E7-DE45-4366-8631-84FA6C525952}
   [ EventSourceName]  BugCheck
 
  - EventID 1001

   [ Qualifiers]  16384
 
   Version 0
 
   Level 2
 
   Task 0
 
   Opcode 0
 
   Keywords 0x80000000000000
 
  - TimeCreated

   [ SystemTime]  2012-03-26T15:50:59.000000000Z
 
   EventRecordID 45843
 
   Correlation
 
  - Execution

   [ ProcessID]  0
   [ ThreadID]  0
 
   Channel System
 
   Computer Marco-PC
 
   Security
 

- EventData

  param1 0x00000019 (0x0000000000000003, 0xfffff8a014800290, 0xffbff8a014800290, 0xfffff8a014800290)
  param2 C:\Windows\MEMORY.DMP
  param3 032612-23244-01

XML view of the Kernel Crash
 <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
  <EventID>41</EventID>
  <Version>2</Version>
  <Level>1</Level>
  <Task>63</Task>
  <Opcode>0</Opcode>
  <Keywords>0x8000000000000002</Keywords>
  <TimeCreated SystemTime="2012-03-26T15:50:40.484017500Z" />
  <EventRecordID>45847</EventRecordID>
  <Correlation />
  <Execution ProcessID="4" ThreadID="8" />
  <Channel>System</Channel>
  <Computer>Marco-PC</Computer>
  <Security UserID="S-1-5-18" />
  </System>
- <EventData>
  <Data Name="BugcheckCode">25</Data>
  <Data Name="BugcheckParameter1">0x3</Data>
  <Data Name="BugcheckParameter2">0xfffff8a014800290</Data>
  <Data Name="BugcheckParameter3">0xffbff8a014800290</Data>
  <Data Name="BugcheckParameter4">0xfffff8a014800290</Data>
  <Data Name="SleepInProgress">false</Data>
  <Data Name="PowerButtonTimestamp">0</Data>
  </EventData>
  </Event>
« Last Edit: March 26, 2012, 09:14:07 PM by corp25 »

Offline corp25

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Re: BSOD after Subscribing to Avast
« Reply #1 on: March 26, 2012, 09:38:01 PM »
I can upload the mini dump files if someone shows me how.

Offline Lisandro

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Re: BSOD after Subscribing to Avast
« Reply #2 on: March 26, 2012, 11:02:41 PM »
I can upload the mini dump files if someone shows me how.
Please, go to folder \windows\minidump and send the newest (recent) .mdmp files for analysis.
There is also C:\Windows\Memory.dmp file.
Better if you can add some information about the BSOD and the link for this topic in a readme.txt file, compress (zip) together the readme.txt and the Memory.dmp, rename it with a unique name.
Upload it to this anonymous write-only ftp server location: ftp://ftp.avast.com/incoming/
To upload, open Windows Explorer at the ftp address (write down the name there), paste the files.
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Offline corp25

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Re: BSOD after Subscribing to Avast
« Reply #3 on: March 27, 2012, 01:40:45 AM »
Ok I uploaded it to ftp avast incoming, hopefully i did it right.

I put the minidump file and the memory file on the zip.  (Under the name corp25dump.zip)

I have 2 other mini dumps from yesterday if needed.

Thanks!

I hope to hear from you soon.

Offline corp25

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Re: BSOD after Subscribing to Avast
« Reply #4 on: March 27, 2012, 06:42:49 PM »
bump

Offline igor

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Re: BSOD after Subscribing to Avast
« Reply #5 on: March 27, 2012, 06:55:27 PM »
Sorry, there's no file of that name on the FTP... it doesn't seem like anything has been uploaded.

Offline corp25

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Re: BSOD after Subscribing to Avast
« Reply #6 on: March 27, 2012, 07:37:58 PM »
Hmm I think i followed the step, basictly I launched it with InternetExplorer clicked alt then view then it brings me to a folder file The Internet -> ftp.avast.com->incoming

Don't I just paste it on the incoming folder?  Hmm this is weird I checked again and it appears the file is gone even though it was there yesterday.

I can just send the zip perhaps in a pm?  In the mean time i'll try to upload it again.

Offline corp25

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Re: BSOD after Subscribing to Avast
« Reply #7 on: March 27, 2012, 11:32:42 PM »
Ok I uploaded it again to the ftp server.  corp25dmg.zip should be in The Internet -> fpt.avast.com -> incoming

Can someone confirm this?

If not I can send the zip via email or pm.

Thanks.

Offline igor

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Re: BSOD after Subscribing to Avast
« Reply #8 on: March 28, 2012, 11:01:34 AM »
The file is there, I'll notify PK about it.

Offline corp25

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Re: BSOD after Subscribing to Avast
« Reply #9 on: March 28, 2012, 05:51:49 PM »
Ok thanks.

Offline corp25

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Re: BSOD after Subscribing to Avast
« Reply #10 on: March 30, 2012, 02:31:38 AM »
Bump