Ondrej;
Honestly I'm not trying to cause problems. My letter was simply to grab attention for things that are really messed up. Take a look at some of the posts these so called 'Ubervangelists' have made to it. While at first glance they seem relative, the letter covers much more than the WebRep app, but they wont focus on anything other than that.
Additionally, the support Iv encountered to date has been very under par at best. While I understand right now there is only the main Avast team providing official support and that there will inevitably be a language barrier... some of their comments are worse than the flaming on the forum. I LOVE Avast for the main part, but through trial and error, its become obvious part of Avast is tainted. Personally, Id start with whoever recommended the iYogi service, as my letter states they have ALWAYS been un-reputable. Google it and have Google look before you hired them. Unfortunately there are companies like reputation.com that can be hired to hide real, honest problems with a company on search engines so one needs to get VERY specific now days.
The official Technical Support crew needs some American English training. As Iv stated, a lot of the local county and state offices in my area have turned to Avast over its former reputation. But when they cant rely on support at their homes; which a lot of them have gotten because of how well it functions on their work machines, this carries over to their 'word of mouth' opinions to the IT's they work with.
I will tell you that I am not trying to threaten you at all with the letter. Usually I don't even let one know that type of action is going to occur, but, I felt compelled to make the problem unignorable before such an action is carried out... because I love Avast!
Now, while I have cleared up my understanding of the Web-Rep tool and what drives its ratings; consider this: Bob3160 tours around the US helping the elderly gain an advanced understanding of Internet security (http://forum.avast.com/index.php?topic=78426.165). I'm sure recently he has talked about the wonderful feature that should be part of WebRep in helping the elderly know if they should navigate via search engine to w website. Well, now we know how flawed this tool is. How many of these elderly have now been 'hi-jacked' because this tool may have rated a website 'GOOD' or even 'GREAT' and the websheild didnt catch the spyware on it? My mom almost lost her livelihood through "MyCandianPharmacy", as the orginiating email had a faked header appearing to be from her brother, and the webshield did nothing to cath it. My quick actions saved her from being one of their last victims. I'm not boasting my skills here, but pointing out the webrep tool and webshield combined were, indirectly, responsible for her choosing to trust the site.
Take no offense, the web is different than when me and you started on it and the criminal element has gotten youth involved that don't understand the problems they are incurring. Yes, mainly US youth over other countries. Yet these folk who don't get the Internet is dangerous, not only to their machines now, but their financial well being are in essence being misled by the WebRep tool. This tool should honestly be remanded via the next update until it has more than just user opinion driving it.
As far as the letter complaining about the 'CONNECT' feature and its inability for complex passwords; consider that I sent this as a ticket to the official Avast support. I posted the problem on the forums. All this weeks, if not more than a month ago. As I cant seem to log into the support site any longer I cant tell you the ticket its on, but last time I checked, there were only two tickets running even though the information inside of these tickets had nothing to do with one another. The point is, you're not banned from looking into this and the very poor answer I got from Avast support. The forum was no help at all either, but I did get a better answer there than Official Avast Support. All in all, I had perfect right to bring this up in the letter. Now that I understand this, if the letter ends up still needing to be sent to the affected offices; that portion will be remanded.
Again, look only at this as my outright desire for a product than began so far ahead of the rest to continue that motion. As Avast has protected me a lot in the past, I don't want to go back to AntiVir solutions that bog down my memory and/or processor. I truly am one of the greatest fans of the Avast dream, but am not so in the dream I don't see the basic problems with some of its newer features.
With Respect,UserA789,
1. Regarding the WebRep feature: as has been reiterated quite a few times already, the ratings you see are currently a result of a democratic voting process of the Avast community members. They do not represent the company opinions or opinions of any of our employees. We just provide the platform through which our users can cast their votes.
While it's an interesting fact that the FBI site has been voted as red, it is currently not our intention to tamper with the results in any way.
Ondrej;
Before I talk about the largest security risk in this app and sound like Im focused on that detail, Id like to thank you for addressing ALL parts of the letter, minus the support being given to some of us.
Again, as stated in my email to you, considering people like Bob3160 is traveling around the US
boasting about Avast (
http://forum.avast.com/index.php?topic=78426.165) to those that need the most protections out there; the elderly, as almost all scams and phishing methods are honestly aimed at them due to their trust of what they hear and see in their security apps. One would think this would be enough to re-consider how the WebRep tool functions and why its just not a goood idea
.
Persoanlly, this leaves me wondering what motives would be behind such a decision
. If I was enlightened to how easy it wass to manipulate one of my apps, you can bet your bottom dollar my honor and integrity
would have me pulling it as quickly as possible. Especially when given the information that sites its not warning against (either by rating or resident protection) are giving people malware. This is fact; as I can navigate to some sites I KNOW for a fact are malicous in nature but come up high in search results yet because the way the app works it looks like it would be safe to go to from its Avast WebRep rating (its not called the user WebRep rating to anyone other than those denying its culprabiliuty).
You can only rely on the excuse that its user driven for so long. Its simple logic (theres that word again) that people are going to blame the software, Avast!, not the community that made the rating as such. After all, when it comes to my PS3, while I know that Playstaion(SCEA) is a completly differnet company than Sony; I still blame Sony
for the problems it has based on branding.
@Bob3160... I
really hope you paid attention to all of this, as your out there instructing those that usually cant protect themselves (
http://forum.avast.com/index.php?topic=78426.0) and rely HEAVILY upon their security solutions and the tools within it. I pray
you are warning those elderly I see you coaching about the WebRep tool and how it can lead them to sites that will do nothing but harm to their systems
... and in essence their fincances as this is where a lot of folks keep their lives and 'wallets' now days. Especially the elderly.
OFF TOPIC - as far as the comment you wonder about Bob3160; maybe it refers to an area within Camp Pendleton where are most elite units train... maybe its a freemason reference... maybe its nothing more than a statement to make your brain start looking at things. You can pick, but I only claim it.