Why?

[essexboy]

Unfortunately the current malware is a pain in the butt to remove, now if you have been trained in malware removal it would not be a problem.  However, the use of the wrong tool or the removal of the wrong file could change the computer into a doorstop

Obviously we do not need that to happen here

[adotd]

thanks for the reply

i know that, i was using that tool to see if the person had anything?

[essexboy]

By all means read the logs, but too many requests to the poor victim could cause confusion.  It is very trying when you have an infection 

[adotd]

can i help out?

[CraigB]

thanks for the reply

i know that, i was using that tool to see if the person had anything?

We know you mean good intentions but it is just a risk that we cannot afford.
You are quite welcome to read the logs in the viruses section and to help in the other areas ( free and general ) and it's a good forum to pick up on things, as essexboy mentioned you can always become a trained malware specialist through the proper procedures and when completed you would no doubt be allowed to help in the viruses section.

[Gargamel360]

can i help out?

If it appears someone is infected and needs help, just direct them here>>http://forum.avast.com/index.php?topic=53253.msg451454#msg451454