Author Topic: complicated problem  (Read 1621 times)

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prophetu

  • Guest
complicated problem
« on: April 03, 2012, 07:44:59 PM »
Here goes.
I have Avast 6 and somehow I forgot to register. When I go to the register screen it says "The product must be registered in the next 0 days". I try to register but I receive the following error "The system cannot find the the file specified". Ok. I try to update the program or the definitions but none of them work. I tried to unninstall the program (I have win xp, went to add/remove programs, clicked avast but nothing happened again...and the next time I visited the add/remove programs avast was no longer there...but the program is still loading on startup.
When I try to install directly avast 7 (Downloaded from the avast site) it says that another program is requesting a system reboot and can cause errors (I agree to continue as I am sure there are no programs that request this), I choose update to v7 and when it tries to finish uninstalling (v6 I presume) it just says there was an error and the installation could not be completed.
I believe it is a registry error, but don`t have many experience with registry cleaning soft and some help would be appreciated.
Thank you!

Gargamel360

  • Guest
Re: complicated problem
« Reply #1 on: April 03, 2012, 07:54:53 PM »
Run this according to the instructions>>http://www.avast.com/en-us/uninstall-utility , that should clean it out.   

Offline Pondus

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  • Posts: 37474
  • Not a avast user
Re: complicated problem
« Reply #2 on: April 03, 2012, 07:55:44 PM »
follow istructions on web  http://www.avast.com/en-eu/uninstall-utility

uninstall avast 6 and 7 and reboot

then install avast 7 and reboot

register