Author Topic: Losing long term customers.  (Read 615 times)

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Offline simon.r

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Losing long term customers.
« on: June 11, 2020, 10:10:14 AM »
I have been a full paying customer since 2014.

This year the price has jumped, it is up to 125% of last years. (60->75) : an egregious jump!
I signed up for a multi-year licence + Multi machine (3) , and have been degraded to a single-year licence. - Meaning the licence cost has gone up by > 225%
I don't care if the limit has increased to 10 devices - 3 was enough.

Avast is looking like it can kiss this customer goodbye - which they won't care about until it is too late.




Offline bob3160

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Re: Losing long term customers.
« Reply #1 on: June 12, 2020, 01:30:34 PM »
I have been a full paying customer since 2014.

This year the price has jumped, it is up to 125% of last years. (60->75) : an egregious jump!
I signed up for a multi-year licence + Multi machine (3) , and have been degraded to a single-year licence. - Meaning the licence cost has gone up by > 225%
I don't care if the limit has increased to 10 devices - 3 was enough.

Avast is looking like it can kiss this customer goodbye - which they won't care about until it is too late.
Reported to Avast. Let's see if that get you an official reply.
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Offline shawn.engleman

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Re: Losing long term customers.
« Reply #2 on: June 16, 2020, 08:45:24 AM »
Hello Simon. Thank you very much for taking the time to write and to share you concern.

The experience you shared, regrettably, is not the intended experience we wanted for you to have.

Given the public nature of this community forum, and the privacy of your specific subscription details, if you may please contact our customer care, by direct message through either Facebook or Twitter, so we may look into this matter further. Also, when writing, please reference this forum URL.

Offline Michael2022

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Re: Losing long term customers.
« Reply #3 on: Today at 06:08:25 PM »
My subscription has increased each year, year after year. Originally I signed up for 3 devices and was paying what I considered a fair price at the time. Now it increased to $100 and supposedly for 10 devices, which I didn't ask for the increase and I am not going to a Facebook or Twitter page to talk to a customer service rep. Those rep's should be available on the Avast website. I'm shopping for another provider.