Author Topic: Avast does not work and cannot uninstall  (Read 78923 times)

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bjdery

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Avast does not work and cannot uninstall
« on: April 09, 2012, 10:45:53 PM »
I received this message when trying to uninstall Avast 6

Error reading product data from C:\Program Files\Avast Software\Avast\setup\part-setup_ais-557.vpx.setup cannot continue

I can not restore my computer to an earlier time either, because it tells me that an anti virus program is preventing it.

Avast is telling me to fix the software..........but it won't let me fix it.

HELP!!!!!!!!!!!!!!!!

Offline Coolmario88

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Re: Avast does not work and cannot uninstall
« Reply #1 on: April 09, 2012, 10:50:34 PM »
If you cannot uninstall avast  download this uninstall tool and boot into safe mode than run the uninstaller tool http://www.avast.com/uninstall-utility
OS: Windows 10 64-bit
Webbrowser: Mozilla Firefox

womble

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Re: Avast does not work and cannot uninstall
« Reply #2 on: April 11, 2012, 05:38:34 AM »
WHEN WILL AVAST FIX THIS?
am interested to know if they are actually acknowledging that so many many people are getting avast 6 NOT WORKING and not uninstalling, and some possible issues , serious ones, occurring due to it.

Gargamel360

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Re: Avast does not work and cannot uninstall
« Reply #3 on: April 11, 2012, 06:10:16 AM »
WHEN WILL AVAST FIX THIS?
am interested to know if they are actually acknowledging that so many many people are getting avast 6 NOT WORKING and not uninstalling, and some possible issues , serious ones, occurring due to it.
Where be these masses you speak of?

Offline Lisandro

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Re: Avast does not work and cannot uninstall
« Reply #4 on: April 11, 2012, 03:01:07 PM »
womble, I suggest an installation from scratch:

1. Download the latest version of avast! Uninstall Utility and save it.
2. Download the latest avast! version and save it.
3. (Optional) If you want, save your avast! settings for later restoration (Settings > Maintenance > Back up).
4. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
5. Run the avast! Uninstall Utility saved on 1 in Safe Mode. Boot after you've run it. Repeat this for any major avast! version you have ever installed/upgraded in your computer.
6. Install avast! using the setup saved on 2. Boot.
7. Register your free copy or add the license key for Pro. Or even upgrade your key from old versions.
8. Check and post the results. If, for any reason, you did not solve, try doing the step 3 in Safe Mode anyway.
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slydog

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Re: Avast does not work and cannot uninstall
« Reply #5 on: April 11, 2012, 05:18:42 PM »
I too have big problems, cannot uninstall Avast it will not update, cannot intall over it either, cannot disable self protection either every time I uncheck it and click ok it rechecks itself (win xp pro sp3) the utilty does not work for me because of this. I cannot go into safe mode on this machine. I cant do system restore... any ideas?

Gargamel360

  • Guest
Re: Avast does not work and cannot uninstall
« Reply #6 on: April 11, 2012, 05:26:27 PM »
Try getting into safe mode via msconfig>>http://netsecurity.about.com/cs/windowsxp/qt/aaqt_safemode.htm  (page down once for the info I am speaking of)

iroc9555

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Re: Avast does not work and cannot uninstall
« Reply #7 on: April 11, 2012, 06:47:54 PM »
I cannot go into safe mode on this machine. I cant do system restore... any ideas?

If you can not go into safe mode through F8, take a look at this :

http://www.howtogeek.com/howto/windows-vista/force-windows-to-boot-into-safe-mode-without-using-the-f8-key/

Kilia

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Re: Avast does not work and cannot uninstall
« Reply #8 on: April 11, 2012, 09:04:54 PM »
I cannot go into safe mode on this machine. I cant do system restore... any ideas?

If you can not go into safe mode through F8, take a look at this :

http://www.howtogeek.com/howto/windows-vista/force-windows-to-boot-into-safe-mode-without-using-the-f8-key/

Will this work for Win XP as well?

Offline CraigB

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Re: Avast does not work and cannot uninstall
« Reply #9 on: April 11, 2012, 09:11:04 PM »
I cannot go into safe mode on this machine. I cant do system restore... any ideas?

If you can not go into safe mode through F8, take a look at this :

http://www.howtogeek.com/howto/windows-vista/force-windows-to-boot-into-safe-mode-without-using-the-f8-key/

Will this work for Win XP as well?
Yes, there might be slight differences in the appearance of msconfig but is virtually the same from memory, haven't used xp in quite a while ;)
I believe the link Gargamel360 posted is specifically for xp but iroc9555's link give an easy to understand picture
« Last Edit: April 11, 2012, 09:18:13 PM by craigb »

iroc9555

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Re: Avast does not work and cannot uninstall
« Reply #10 on: April 11, 2012, 10:37:30 PM »
Thanks Craigb for backing me up. Mayor thunderstorm. Have to log off.

@ Kilia

Great tutorial for all Windows pictures and everything:

http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/#winxo

Good luck.

Kilia

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Re: Avast does not work and cannot uninstall
« Reply #11 on: April 11, 2012, 10:44:00 PM »
Thank you all for the links. Much appreciated.  :)

iroc9555

  • Guest
Re: Avast does not work and cannot uninstall
« Reply #12 on: April 12, 2012, 11:20:34 PM »
Thank you all for the links. Much appreciated.  :)

You are most welcome. Hope you get into safe mode. Remember to revert to normal mode afterwards.

Kilia

  • Guest
Re: Avast does not work and cannot uninstall
« Reply #13 on: April 13, 2012, 12:56:18 AM »
Thank you all for the links. Much appreciated.  :)

You are most welcome. Hope you get into safe mode. Remember to revert to normal mode afterwards.
Got it..

jlocklear

  • Guest
Re: Avast does not work and cannot uninstall
« Reply #14 on: September 08, 2012, 10:09:52 PM »
I installed the free version of Avast onto my computer today.  It will not open nor will it uninstall. I have tried using the control panel to delete it and that did not work. I also tried the uninstall tool and that did not work either.  Can someone PLEASE HELP me fix it!!