Author Topic: Avast blocking one of our websites.  (Read 2411 times)

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(Amr)

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Avast blocking one of our websites.
« on: April 10, 2012, 03:29:30 PM »
Hi All,

I've been receiving several complaints -from our customers- about avast blocking access to one of our websites.

I've checked that website, using several web-scanners and it seems to be fine.

Could you please clarify, why is that happening ?

Thanks in advance,
Amr
« Last Edit: April 10, 2012, 03:55:25 PM by (Amr) »

Offline polonus

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Re: Avast blocking one of our websites.
« Reply #1 on: April 10, 2012, 03:47:37 PM »
Hi (Amr),

Might be an IP block, but malware found at the IP your domain is on has been closed or dead since 2012-02-26 19:15:56,
another incident of server abuse has been recorded in 2009, so incidents far in-between,
Report to avast as a false positive, I do not seeing much in the sourcecode or scanning with Zscaler and Sucuri's,
and your IP is not in this list: http://isc.sans.edu/asdetailsascii.html?as=21844

polonus
Cybersecurity is more of an attitude than anything else. Avast Evangelists.

Use NoScript, a limited user account and a virtual machine and be safe(r)!

(Amr)

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Re: Avast blocking one of our websites.
« Reply #2 on: April 10, 2012, 03:53:08 PM »
Thanks polonus.

Where to report as a false positive ?

Thanks again,
Amr

Edit : Found it : (http://www.avast.com/contact-form.php?loadStyles).
« Last Edit: April 10, 2012, 04:01:56 PM by (Amr) »

Offline polonus

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Re: Avast blocking one of our websites.
« Reply #3 on: April 10, 2012, 04:09:33 PM »
Hi (Amr),

You can report here: http://www.avast.com/contact-form.php?loadStyles
If indeed found to be falsely blocked, it could be lifted with a next avast update, so report and wait for eventual results.
Stay safe and secure with avast,

polonus
Cybersecurity is more of an attitude than anything else. Avast Evangelists.

Use NoScript, a limited user account and a virtual machine and be safe(r)!