Author Topic: avast 7 delete a file from my internet key programm ! help me ???  (Read 5871 times)

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Offline miciotta62

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help me , very URGENT !!! avast 7 free

avast data base 120419-0  DELETE the file  DIALUPIPLUGIN.DLL

is for my dashboard TIM for web navigation program .


in this moment i supend avast !  in how mode i resolve this probel ?

help me
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Offline Pondus

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Re: avast 7 delete a file from my internet key programm ! help me ???
« Reply #1 on: April 19, 2012, 08:37:56 PM »
deleted or moved to virus chest ?
what malware name did avast give the file ?

Offline miciotta62

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Re: avast 7 delete a file from my internet key programm ! help me ???
« Reply #2 on: April 20, 2012, 08:54:27 AM »
no in chest there isn't !

appare the RED pop-up and say ( trojan ?) and they say delete the  file :  DIALUPIPLUGIN.DLL

what i to do ? help me ????
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Offline miciotta62

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Re: avast 7 delete a file from my internet key programm ! help me ???
« Reply #3 on: April 20, 2012, 09:12:13 AM »
i how mode in avast 7 free it not scan the folder:

C:\Program Files\Chiavetta Internet\DialupUIPlugin.dll

that avast delete it ?

in how mode it set avast to not cancel it ????i am not expert, tahnk
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Offline Pondus

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Re: avast 7 delete a file from my internet key programm ! help me ???
« Reply #4 on: April 20, 2012, 09:22:06 AM »
have you tested the file at www.virustotal.com  ?


send the file to avast lab as a false positive detection so they can fix it

send in a password protected zip.file to  virus @ avast.com
mail subject:  False Positive
zip password:  infected




Offline miciotta62

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Re: avast 7 delete a file from my internet key programm ! help me ???
« Reply #5 on: April 20, 2012, 01:06:09 PM »
ok i send to avast team .
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Offline AntiVirusASeT

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Re: avast 7 delete a file from my internet key programm ! help me ???
« Reply #6 on: April 20, 2012, 04:35:33 PM »
to make sure avast does not delete ur apps, double click avast orange spinning ball (left click) -> settings -> troubleshooting -> restore factory defaults (ensure both program settings and shield settings are checked) -> reset now.

default settings will not delete ur files. someone messed with avast settings on ur system.

if unsure about avast settings, please stick to the default. it provides optimal usage and security  ;)

Offline Lisandro

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Re: avast 7 delete a file from my internet key programm ! help me ???
« Reply #7 on: April 20, 2012, 04:53:03 PM »
avast data base 120419-0  DELETE the file  DIALUPIPLUGIN.DLL
Side note: avast! default action is never delete, but send to Chest.
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Offline miciotta62

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Re: avast 7 delete a file from my internet key programm ! help me ???
« Reply #8 on: April 20, 2012, 07:48:54 PM »
on my avast it is delete ! and in the chest there isn't ...why ?

i try to scan with avast this file DLL but not kill and say ok, and VIRUS TOTAL scan report is not infect.

is a false/ postive from avast !!!


I think the problem is a process linked to the DLL, because if I do the scan with AVAST or turn on the PC nothing happens and the file remains in the folder and not deleted, but if I insert the key internet probably activates something (dll ?) and avast delete it as infected! what i to do?
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Offline AntiVirusASeT

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Re: avast 7 delete a file from my internet key programm ! help me ???
« Reply #9 on: April 20, 2012, 07:58:56 PM »
since u sent the fp report to avast, please wait for it to be fixed.

meanwhile, do as what i recommended, reset ur avast settings to default to prevent possible accident deletion of fp files in the future.

Offline miciotta62

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Re: avast 7 delete a file from my internet key programm ! help me ???
« Reply #10 on: April 20, 2012, 08:02:43 PM »
ok thank for help me... i hope avast team resolve and fix this false/ positive too !!!  hi...
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Offline Lisandro

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Re: avast 7 delete a file from my internet key programm ! help me ???
« Reply #11 on: April 20, 2012, 08:49:19 PM »
on my avast it is delete !
You seem to have changed it manually...

and in the chest there isn't ...why ?
Two options: 1) you manually set avast to delete or 2) it wasn't a file which trigger the alert, but a website, and the connection was dropped.
« Last Edit: April 20, 2012, 08:52:23 PM by Tech »
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Offline miciotta62

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Re: avast 7 delete a file from my internet key programm ! help me ???
« Reply #12 on: April 21, 2012, 02:20:03 PM »
no tech !   sorry for my bad english ... i repeat the problem...

this DLL not infect i sca with virus total and no infect ! and i scan with AVAST and i say NOT INFECT !

now, normaly avast not kill this DLL ( dialupuiplugin.dll) and i not on internet !!!

but if i insert in the usb my internet key , avast say a pop up red and kill in my pc this file DLL !!! ok now ?

porbably is a process in the internet key usb the problem ? hel p
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Offline iroc9555

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Re: avast 7 delete a file from my internet key programm ! help me ???
« Reply #13 on: April 21, 2012, 02:50:30 PM »
Miciotta62.

Have to remain calm. I am sure Avast! team is working on it. You have made it very clear what is going on.

http://forum.avast.com/index.php?topic=97424.0

http://forum.avast.com/index.php?topic=97417.msg777274#msg777274

Since I do not speak Italian check this out. It is not happening to you alone.

http://www.techassistance.it/expert/reply/63784/avast-mi-cancella-una-dll-che-fare/

« Last Edit: April 21, 2012, 03:44:07 PM by iroc9555 »
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