Author Topic: "Avast Service stopped"  (Read 6549 times)

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Offline siannah

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"Avast Service stopped"
« on: April 22, 2012, 10:21:51 AM »
I need some help please.

I had to do a system restore recently (XP) and since then Avast, the free version, is not working for me.

I found an older thread on this (http://forum.avast.com/index.php?topic=81582.0) which describes what I'm experiencing in the opening post, but unfortunately none of the solutions work for me. I tried Revo uninstaller, but no luck. I am completely stuck.
The only thing I haven't tried properly is uninstalling it through Aswclear, which is to be done in windows safe mode, but I don't know how to do that.

Offline Asyn

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Re: "Avast Service stopped"
« Reply #1 on: April 22, 2012, 10:44:28 AM »
1. Download avast! Free Antivirus: http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.
Win 8.1 [x64] - Avast PremSec 21.3.2459.BUC [UI.612] - EEK - Firefox ESR 78.9 [NS/uBO/PB] - TB 78.9
Avast-Tools: Secure Browser 89.1 - Cleanup 21.1 - SecureLine 5.11 - Driver Updater 21.1 - CCleaner 5.78
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline siannah

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Re: "Avast Service stopped"
« Reply #2 on: April 22, 2012, 10:49:30 AM »
Thanks, I've actually tried that already, but I'm stuck on your number 2 - having problems doing this in safe mode. I press F8 when restarting and choose windows XP but then nothing happens and when I use the uninstall .exe it just says it can't do that as it has to be done in safe mode.
Can you explain the safe mode (sorry)?

Offline Asyn

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Re: "Avast Service stopped"
« Reply #3 on: April 22, 2012, 10:53:20 AM »
Thanks, I've actually tried that already, but I'm stuck on your number 2 - having problems doing this in safe mode. I press F8 when restarting and choose windows XP but then nothing happens and when I use the uninstall .exe it just says it can't do that as it has to be done in safe mode.
Can you explain the safe mode (sorry)?

Read here: http://www.techvivo.com/how-to-start-windows-xp-in-safe-mode/
Win 8.1 [x64] - Avast PremSec 21.3.2459.BUC [UI.612] - EEK - Firefox ESR 78.9 [NS/uBO/PB] - TB 78.9
Avast-Tools: Secure Browser 89.1 - Cleanup 21.1 - SecureLine 5.11 - Driver Updater 21.1 - CCleaner 5.78
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline siannah

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Re: "Avast Service stopped"
« Reply #4 on: April 22, 2012, 11:13:48 AM »
Yes! That seems to have worked, I'm just in the process of re-installing it now.

Thanks a lot for your very quick assistance, much appreciated!  :)

Offline Asyn

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Re: "Avast Service stopped"
« Reply #5 on: April 22, 2012, 11:15:42 AM »
Yes! That seems to have worked, I'm just in the process of re-installing it now.

Thanks a lot for your very quick assistance, much appreciated!  :)

You're welcome. :)
Win 8.1 [x64] - Avast PremSec 21.3.2459.BUC [UI.612] - EEK - Firefox ESR 78.9 [NS/uBO/PB] - TB 78.9
Avast-Tools: Secure Browser 89.1 - Cleanup 21.1 - SecureLine 5.11 - Driver Updater 21.1 - CCleaner 5.78
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0