Cannot update virus definitions

[weatherornot456]

Hi Everyone!

I have been using Avast for years and it has been running great. All of the sudden this week it stopped updating my virus definitions automatically. So I tried to do it manually but that didn't work either. I turned off my firewall, made sure the connection was direct and not proxy, but it still says "cannot connect to server."

Any ideas?

[Pondus]

have you tried avast repair and reboot ?

For a repair of avast. Windows, Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button from the pop-up window, scroll down to Repair, click next and follow.

[DavidR]

The "cannot connect to server" error is most frequently firewall blocking the avast update.

What is your operating system and  firewall ?
Does it allow avast.setup  internet access ?
- If it does delete the entry for it and do a manual update, this should force the firewall to ask permission again.

[weatherornot456]

Yes, I have already tried a repair of Avast. I removed it and reinstalled it, but it still didn't work.

I also tried a manual update, but it is still getting blocked. Nothing from my firewall pops up. I have had the firewall disabled for some time now. I am using Windows Vista with no firewall. I have Windows Security/Windows Firewall turned off.

Any other ideas?

[weatherornot456]

When I tried to repair Avast this is what the debug report said:

20.04.201220:25:22general:Started: 20.04.2012, 20:25:22
20.04.201220:25:22general:Operation set to INST_OP_UNKNOWN
20.04.201220:25:22general:Old version: 592 (1426)
20.04.201220:25:22internet:SYNCER: Agent=Syncer/5.00 (ais-1426;p)
20.04.201220:25:22general:Running SETUP_AIS-592 (1426)
20.04.201220:25:22system:Operating system: Windows Vista ver 6.0, build 6002, sp 2.0 [Service Pack 2]
20.04.201220:25:22system:Memory: 44% load. Phys:1166876/2086596K free, Page:3266388/4194303K free, Virt:2017196/2097024K free
20.04.201220:25:22system:Computer WinName: JASON-LAPTOP
20.04.201220:25:22system:Windows Net User: Jason-Laptop\Jason
20.04.201220:25:22general:Cmdline: /uninstwiz
20.04.201220:25:22general:Old version: 592 (1426)
20.04.201220:25:22registry:Deleted registry: Software\AVAST Software\Avast\UpdateReady
20.04.201220:25:22system:Using temp: C:\Users\Jason\AppData\Local\Temp\_asw_aisI.tm~a04680 (82151M free)
20.04.201220:25:22general:SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
20.04.201220:25:22general:DldSrc set to inet
20.04.201220:25:22internet:SYNCER: Agent=Syncer/5.00 (ais-1426;p)
20.04.201220:25:22system:Computer DnsName: Jason-Laptop
20.04.201220:25:22system:Computer Ip Addr: 10.0.1.5
20.04.201220:25:22system:Setup GUI DLL not found at location: C:\Users\Jason\AppData\Local\Temp\_asw_aisI.tm~a04680\SetupGUI.dll
20.04.201220:25:22system:Setup GUI has been successfuly loaded from EXE.
20.04.201220:25:22system:Installed in: C:\Program Files\AVAST Software\Avast (82151M free)
20.04.201220:25:22general:LoadState: Edition=1
20.04.201220:25:22internet:SYNCER: Type: no proxy
20.04.201220:25:22internet:SYNCER: Auth: no authentication
20.04.201220:25:22package:Part prg_ais-592 is installed
20.04.201220:25:22package:Part vps_win32-12041800 is installed
20.04.201220:25:22package:Part setup_ais-592 is installed
20.04.201220:25:22package:Part jrog-a7 is installed
20.04.201220:25:22package:Part jrog2-4a5 is installed
20.04.201220:25:22general:Old version: 592 (1426)
20.04.201220:25:25file:SetExistingFilesBitmap: 991->446->445
20.04.201220:25:25general:GUID: af6e7759-5e53-4506-a756-2ddb7684405e
20.04.201220:25:25general:Server definition(s) loaded for 'main': 253 (maintenance:0)
20.04.201220:25:25general:SelectCurrent: selected server 'Download988 AVAST5 Server' from 'main'
20.04.201220:25:25internet:SYNCER: Type: no proxy
20.04.201220:25:25internet:SYNCER: Auth: no authentication
20.04.201220:25:34general:Operation set to INST_OP_REPAIR
20.04.201220:25:34general:Entered SetupProcessAIS::Do( INST_OP_REPAIR )
20.04.201220:25:34general:Entered SetupProcessWin32Avast::Do( INST_OP_REPAIR )
20.04.201220:25:34general:Entered SetupProcessWin32::Do( INST_OP_REPAIR )
20.04.201220:25:34general:Entered SetupProcess::Do( INST_OP_REPAIR )
20.04.201220:25:34general:Entered SetupProcessAIS::Do( INST_OP_UPDATE_INSTALL_PACKAGES )
20.04.201220:25:34general:Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_INSTALL_PACKAGES )
20.04.201220:25:34general:Entering:UpdateInstallPackages
20.04.201220:25:35general:progress dialog start
20.04.201220:25:35package:LoadPartInfo: jrog = jrog-a7 returned 00000000
20.04.201220:25:35package:LoadPartInfo: jrog2 = jrog2-4a6 returned 00000000
20.04.201220:25:35package:LoadPartInfo: program = prg_ais-592 returned 00000000
20.04.201220:25:35package:LoadPartInfo: setup = setup_ais-592 returned 00000000
20.04.201220:25:35package:LoadPartInfo: vps = vps_win32-12041802 returned 00000000
20.04.201220:25:35package:FilterOutExistingFiles: 446 & 445 = 1
20.04.201220:25:35package:IsFullOkay: vps_32-79b.vpx - not okay (doesn't exist)
20.04.201220:25:36package:SetDownloadBits: vps_32 setting 92 diffs to process
20.04.201220:25:36package:IsFullOkay: vps_win32-7af.vpx - not okay (doesn't exist)
20.04.201220:25:37package:SetDownloadBits: vps_win32 setting 92 diffs to process
20.04.201220:25:37package:IsFullOkay: jrog2-4a5.vpx - not okay (doesn't exist)
20.04.201220:25:37package:SetDownloadBits: jrog2 setting 85 diffs to process
20.04.201220:25:37package:ArePartsInstallable: 0
20.04.201220:25:37package:Error processing packages. 0x20000011

[weatherornot456]

Does anyone know what all the errors on the Debug report mean or how to fix them?

[Asyn]

Does anyone know what all the errors on the Debug report mean or how to fix them?

Try this...

Download and run: http://files.avast.com/iavs5x/vpsupd.exe

[weatherornot456]

"Try this...

Download and run: http://files.avast.com/iavs5x/vpsupd.exe"

Thank You! That worked. However, I just did a TrojanHunter scan and it found this:


Found trojan file: C:\Users\Jason\Desktop\USB\avast_home_setup(2).exe (Genome.2160)
Found trojan file: C:\Users\Jason\Desktop\USB\avast_home_setup.exe (Genome.2160)
Found trojan file: C:\Users\Jason\Downloads\avast_home_setup.exe (Genome.2160)


What should I do?

[Pondus]

false Positive

and i would replace Trojanhunter with malwarebytes

[weatherornot456]

"and i would replace Trojanhunter with malwarebytes"

Thank You! I replaced TH with MB and it found 6 things that TH didn't!

I really appreciate all the help from everyone. What a great site and a great product!

[Pondus]

go to any malware removal forum on the net....you will see that the first tool they try is Malwarebytes
and remember to always update before you quick scan as they release 5-10 updates a day

[weatherornot456]

Thank you! What would you recommend for a free firewall? There is quite a list on the forum thread here that says "links to almost everything"

[Asyn]

"Try this...

Download and run: http://files.avast.com/iavs5x/vpsupd.exe"

Thank You! That worked.

You're welcome.

[Pondus]

Thank you! What would you recommend for a free firewall? There is quite a list on the forum thread here that says "links to almost everything"

this is my favorite since it is almost fully automatic    http://filehippo.com/download_outpost_firewall/

there are newer version of it...a suite that i have never tried

[weatherornot456]

this is my favorite since it is almost fully automatic    http://filehippo.com/download_outpost_firewall/

there are newer version of it...a suite that i have never tried



Thank You, Works great!