Author Topic: Connect with Avast Account  (Read 4255 times)

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Trooper

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Connect with Avast Account
« on: April 16, 2012, 09:46:21 PM »
Hi folks,

I have a three user license for AIS.  Just recently (this weekend) I took the time to "connect" the pc's so that I can view stats online in the web portal.  However, I have a slight problem.

All three machines are in different locations (so maybe that is why this is happening). Basically, I can only "view" all three machines from one location. Coincidentally, its the location that I first connected to my Avast! account.  So if I log on even from the other two machines where Avast! is installed, all I see is the machine that I first setup/connected. It also shows is as being offline (but its actually online).

Did I miss something?  Or is this not the intended use of this feature?  I would think that I should be able to login from anywhere to get an snapshot of all three machines.

Please advise.

Thanks!

Offline DavidR

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Re: Connect with Avast Account
« Reply #1 on: April 16, 2012, 10:07:26 PM »
Do the other two systems report being connected/linked to the avast account (avastUI, Summary screen) ?
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.12.6044 (build 22.12.7758.768) UI 1.0.741/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Trooper

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Re: Connect with Avast Account
« Reply #2 on: April 16, 2012, 10:12:41 PM »
Yes that sure do.  That is the strange thing.

Offline DavidR

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Re: Connect with Avast Account
« Reply #3 on: April 16, 2012, 11:19:26 PM »
I'm having trouble actually connecting right now, so I can't even check out my own. I don't know if this inability to connect is an indication of other issues.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.12.6044 (build 22.12.7758.768) UI 1.0.741/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Trooper

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Re: Connect with Avast Account
« Reply #4 on: April 16, 2012, 11:37:04 PM »
Ok thank you. I will keep an eye on this thread.  Let me know if you hear of anything.

Appreciate your feedback.

Offline AntiVirusASeT

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Re: Connect with Avast Account
« Reply #5 on: April 17, 2012, 04:03:43 AM »
i dunno if it is related, but a few days ago (the previous weekend), all my devices were shown as offline.

they were back online since yesterday.

jrace

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Re: Connect with Avast Account
« Reply #6 on: April 17, 2012, 03:51:12 PM »

See also:   http://forum.avast.com/index.php?topic=95208.0  :'(
                 

Trooper

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Re: Connect with Avast Account
« Reply #7 on: April 23, 2012, 10:05:56 PM »
Thanks for the link. Seems to be working again.

Cheers.

Offline Lisandro

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Re: Connect with Avast Account
« Reply #8 on: April 23, 2012, 10:12:36 PM »
I've added a remote device more than once and it is never shown in "My devices"... What's going on?
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