Author Topic: Blue Screen Of Death on Shutdown  (Read 32998 times)

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Offline inthewildteam

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Re:Blue Screen Of Death on Shutdown
« Reply #30 on: January 04, 2005, 12:38:05 AM »
Its an Emachine (yeah I know)

Did it come with a "trial" or time limited version of a different anti-virus solution?
So? I drive a Citroen

Offline XQueenOfPainX

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Re:Blue Screen Of Death on Shutdown
« Reply #31 on: January 04, 2005, 12:46:15 AM »
It came with Norton.  And a month or so ago I started having major problems and was positive I had a virus or two, but Norton wouldn't detect anything.   So I had to re-install windows.  I had to use the cd's that came with the computer and it put everything back the way it was when the computer was bought.  The first thing I did was uninstall Norton, then looked for a different anti-virus software and found avast!.

Offline inthewildteam

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Re:Blue Screen Of Death on Shutdown
« Reply #32 on: January 04, 2005, 12:54:36 AM »
@ XQueenOfPainX

are you sure you completely un-installed Norton?

A search here (on the board) will get you lots of results on a FULL un-install of Norton.  If you used the restore disks, and just did a remove from Add/remove programmes, there is every chance that some registry entries still exist that can cause conflict not just with other anti-virus programmes but also internet connections etc.

There might also be some "machine specific" driver issues about Emachine hardware, but best to totally remove Norton first.
So? I drive a Citroen

Offline XQueenOfPainX

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Re:Blue Screen Of Death on Shutdown
« Reply #33 on: January 04, 2005, 12:56:57 AM »
Ok I'll try doing a search on here for norton.  As far as I know it's totally gone. I did do the add/remove programs to get rid of it but I also went through the registry and got rid of all the entries I could find for it.  I will definitely try it though.

Offline pk

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Re:Blue Screen Of Death on Shutdown
« Reply #34 on: January 04, 2005, 01:01:11 AM »
Better: dir c:\windows\system32\drivers /d >output.txt
and copy&paste output.txt file here

Offline inthewildteam

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Re:Blue Screen Of Death on Shutdown
« Reply #35 on: January 04, 2005, 01:25:04 AM »
@ pk

command syntax correct?  Doesn't work for me.
So? I drive a Citroen

Offline XQueenOfPainX

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Re:Blue Screen Of Death on Shutdown
« Reply #36 on: January 04, 2005, 01:28:04 AM »
ok what do you want me to do? Sorry I'm a little confused. I don't see any files or anything with that name.
« Last Edit: January 04, 2005, 01:31:30 AM by XQueenOfPainX »

Offline inthewildteam

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Re:Blue Screen Of Death on Shutdown
« Reply #37 on: January 04, 2005, 01:34:58 AM »
ok what do you want me to do? Sorry I'm a little confused.

Are you sure you have completely removed Norton?

If so (after a reboot) go to add/remove programmes and try a repair of avast! .......... and another reboot.
So? I drive a Citroen

Offline XQueenOfPainX

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Re:Blue Screen Of Death on Shutdown
« Reply #38 on: January 04, 2005, 01:35:58 AM »
Yes I'm positive Norton is totally removed.

Offline inthewildteam

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Re:Blue Screen Of Death on Shutdown
« Reply #39 on: January 04, 2005, 01:39:17 AM »
Yes I'm positive Norton is totally removed.

Try repair option for avast! first and reboot.

If it doesn't work, remove and re-install avast!
So? I drive a Citroen

Offline pk

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Re:Blue Screen Of Death on Shutdown
« Reply #40 on: January 04, 2005, 01:40:26 AM »
dont repair or reinstall, read this:

Since i dont have new ideas why minidump cant be stored so let's summarize what we know:
  - problems were came out when you installed avast
  - the crash on shutdown may be caused by aswTdi.sys driver (e.g. conflicts between network drivers)

Try to rename aswTdi.sys, reboot and shutdown - is there a BSOD ?
 a) if yes, rename aswMon.sys and aswMon2.sys - reboot and then shutdown - BSOD ?
 b) if not, copy & paste here all *.sys drivers from your <windows>\system32\drivers - there must be a driver which doesnt work well with aswTdi.sys
« Last Edit: January 04, 2005, 01:41:33 AM by pk »

Offline XQueenOfPainX

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Re:Blue Screen Of Death on Shutdown
« Reply #41 on: January 04, 2005, 01:50:08 AM »
should those files be in my avast folder? Because I don't see em there.

Offline pk

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Re:Blue Screen Of Death on Shutdown
« Reply #42 on: January 04, 2005, 01:51:07 AM »
No, in your windows directory:
 e.g. c:\windows\system32\drivers

Offline XQueenOfPainX

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Re:Blue Screen Of Death on Shutdown
« Reply #43 on: January 04, 2005, 01:59:34 AM »
alright I did what you said and no such luck. I still have the BSOD

Offline pk

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Re:Blue Screen Of Death on Shutdown
« Reply #44 on: January 04, 2005, 02:03:04 AM »
Do you have BSOD _without_ aswTdi.sys ?
If yes, try to rename aswMon.sys and aswMon2.sys - what now ?