Author Topic: please help, avast can't be turned on or uninstall  (Read 23217 times)

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avekigara

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please help, avast can't be turned on or uninstall
« on: April 27, 2012, 02:17:34 AM »
Please help,

this morning I turned on my notebook and said it failed to start. So it did a system repair, then when I can log in, the avast gadget was red (unsecured). I tried to turn it on, nothing. then I try to uninstall it the i got this message : Error reading product data C:\program files\alwil software\avast5\setup\part-setup_ais-509.vpx. setup cannot continue. what can id o to fix this?  :'(
« Last Edit: April 27, 2012, 03:11:58 AM by avekigara »

avekigara

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Re: please help, avast can't be turned on or uninstall
« Reply #1 on: April 27, 2012, 03:13:26 AM »
ok, I've solved the problem by using the info in a similar thread. Thanks for looking and also for that thread.

kellys

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Re: please help, avast can't be turned on or uninstall
« Reply #2 on: May 07, 2012, 07:41:48 AM »
Dear Avegikara,

I am dealing with the same problem but I haven't found the solution yet.
Could you maybe tell me where you found the answer to this problem?

Thank you very much!


scept1c

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Re: please help, avast can't be turned on or uninstall
« Reply #3 on: May 11, 2012, 01:40:19 PM »
same here, cant seem to find it..care to share please ?

Offline Asyn

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Re: please help, avast can't be turned on or uninstall
« Reply #4 on: May 11, 2012, 09:02:27 PM »
same here, cant seem to find it..care to share please ?

Share what..?? More details please. ;)

- Which avast!..?? (Free/Pro/IS)
- Which version..??
- OS..?? (32/64 Bit..? - which SP..?)
- Other security related software installed..??
W8.1 [x64] - Avast PremSec 22.5.7263.B [UI.706] - Firefox ESR 91.9.1 [NS/uBO/PB] - Thunderbird 91.9.1
Avast-Tools: Secure Browser 101.0 - Cleanup 22.2 - SecureLine 5.18 - Driver Updater 22.2 - CCleaner 6.0
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline spi

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Re: please help, avast can't be turned on or uninstall
« Reply #5 on: May 14, 2012, 03:00:56 PM »
Dear Avegikara,

I am dealing with the same problem but I haven't found the solution yet.
Could you maybe tell me where you found the answer to this problem?

Thank you very much!

download the uninstall tools from avast! http://files.avast.com/files/eng/aswclear.exe
Windows 10 Pro 64-bit + avast Premium 11.1.2241
Network tools: Wireshark+CACE Pilot | Android Softphone + Grandstream UCM61xx | MI4i | Running Out of Time (1999)

Petetech888

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Re: please help, avast can't be turned on or uninstall
« Reply #6 on: May 16, 2012, 10:13:07 AM »
Also of note: In order to uninstall Avast using aswclear.exe you must boot into safe mode first.