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Author Topic: what happen ? my license key banned.  (Read 4604 times)

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witya

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what happen ? my license key banned.
« on: April 29, 2012, 05:01:50 AM »
#
# Customer number
#
CustomerNumber=42007396
 


order detail.

27-APR-2012
Invoice for order # 413484605 dated 27-APR-2012
Seller of the product: Publisher:
Digital River GmbH AVAST Software a.s.
Vogelsanger Str. 78 Budejovicka 13a
50823 Cologne 140 00 Prague 4
Germany Czech Republic
Tax ID Number (Germany): 217/5722/1080
VAT-ID: DE194149069
Item # Description Qty. Unit Price VAT Amount
300432136e avast! Internet Security (5 PCs, 3 years) 1 USD 209.99 0.00%1) USD 0.00 USD 209.99
Delivery date: 27-APR-2012
Net total USD 209.99
VAT (= EUR 0.00) USD 0.00
Total amount USD 209.99
Sequential invoice no.: e5-DE-2012-00000559613


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Offline Asyn

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Re: what happen ? my license key banned.
« Reply #1 on: April 29, 2012, 07:48:38 AM »
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Offline DavidR

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Re: what happen ? my license key banned.
« Reply #2 on: April 29, 2012, 01:34:33 PM »
Or directly by email to sales (at) avast (dot) com.
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witya

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Re: what happen ? my license key banned.
« Reply #3 on: April 30, 2012, 03:49:25 AM »
I submit Ticket and no one response.
 
Listed below are the Tickets submitted by you. You can click on a Ticket subject to view the Ticket history.
Page 1 of 1
Last Update     Last Replier     Status     Priority     Department
RWH-919611: Message from contact form - Sales inquiries
29.04.2012 08:40    witya_k....   Received    Default    [ENG] Sales
PTZ-599362: my license key can not update anything
28.04.2012 02:02    Wit....    Received    Emergency    [ENG] Technical support
Page 1 of 1
« Last Edit: April 30, 2012, 03:52:20 AM by witya »
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Offline bob3160

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Re: what happen ? my license key banned.
« Reply #4 on: April 30, 2012, 04:10:58 AM »
Quote from: witya on April 30, 2012, 03:49:25 AM
I submit Ticket and no one response.
 
Listed below are the Tickets submitted by you. You can click on a Ticket subject to view the Ticket history.
Page 1 of 1
Last Update     Last Replier     Status     Priority     Department
RWH-919611: Message from contact form - Sales inquiries
29.04.2012 08:40    witya_k....   Received    Default    [ENG] Sales
PTZ-599362: my license key can not update anything
28.04.2012 02:02    Wit....    Received    Emergency    [ENG] Technical support
Page 1 of 1

So send them a direct email as David suggested:
http://forum.avast.com/index.php?topic=97857.msg780402#msg780402
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