PITA "Threat Detected" alarms

[ehargett]

hXXps://www.dropbox.com/s/ps09untl8kky510/avptool_sysinfo.zip

Thanks! It seems to have fixed the problem. I really do appreciate all your help!

Elizabeth

[essexboy]

Well that was a new one for me and took some finding... But me and my tools can search most everywhere

I notice you still have a fair few Norton drivers on your system, it may be advisable to remove them unless you use Norton Ghost


How is it running now ?

[ehargett]

Seems to be running fine, now. No more alarms. I uninstalled Norton prior to installing Avast, so I'm not sure why the drivers are still there.

Are there any suggestions I might get for preventing such an infection in the future?

Thanks, again, for all your hard work on this.

Elizabeth

[essexboy]

I would recommend that you run the Norton removal tool to remove the last few bits :  https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=us&docid=20080710133834EN&product=home&version=1&pvid=f-home

Subject to no further problems   

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems 

Now the best part of the day ----- Your log now appears clean  :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset  System Restore points:


Remove ComboFix

• Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
  
• In the Run box, type in ComboFix /Uninstall
   (Notice the space between the "x" and "/")
  then click OK
  
  
  
  
• Follow the prompts on the screen
• A message should appear confirming that ComboFix was uninstalled

Run OTL and hit the cleanup button.  It will remove all the programmes we have used plus itself. 

We will now confirm that your hidden files are set to that, as some of the tools I use will change that

• Click Start.
• Open My Computer.
• Select the Tools menu and click Folder Options.
• Select the View Tab.
• Under the Hidden files and folders heading select Do not show hidden files and folders.
  
• Click Yes to confirm.
• Click OK.

   Your Java is out of date.
Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

 Upgrading Java:

• Go to this site  and click Do I have Java
  
• It will check your current version and then offer to update to the latest version

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes.

Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit

• Microsoft Windows Update

To learn more about how to protect yourself while on the internet read our little guide  How did I get infected in the first place ?Keep safe  :wave:

[ehargett]

  Combofix won't uninstall..
It's right there on the desktop, but when I typed in the Combofix/Uninstall in the run box, it says Windows can not find the file name, blah blah, make sure you typed in the correct name, etc.

I've double checked my spelling three times XD . Is there anything else I might have done wrong?

[ehargett]

Nevermind.... I missed the space.

[bob3160]

Nevermind.... I missed the space.

Sometimes, when all else fails, use copy and paste.