... I'm here because of the popup and I'm not happy about it. I find myself chasing around the Internet to see if my system (and by extension the others I have set up with Avast) are compromised.
Same here. I've seen far too many "official looking" pop-ups that come from malware. My immediate thought was, "Oh, #$%&!!"
I'm also less than impressed with the attitude of some of the established members here and how they responded to the concerns Nicholsona brought up.
I've seen this, too, on several product support forums. (
It's really bad on the Intuit/Quicken forum.) It's great to have knowledgeable users helping to support a company's products, unfortunately, it's quite clear that some of them have no training or experience in customer relations.
... I believe there are plenty of others who will have just lost faith in Avast and decide to try another AV route.
That's the big problem that most people fail to recognize. For every one customer that complains, dozens do not.
For example:
• For every customer who bothers to complain, 26 other customers remain silent. --
Source: Lee Resource Inc• A dissatisfied consumer will tell between 9 and 15 people about their experience. About 13% of dissatisfied customers tell more than 20 people. --
Source: White House Office of Consumer Affairs, Washington, DC• The average "wronged customer" will tell 8-l6 people about it. Over 20% will tell more than 20. --
Source: Lee Resource Inc