Author Topic: Protected archive, unable to remove  (Read 3497 times)

0 Members and 1 Guest are viewing this topic.

Hermie

  • Guest
Protected archive, unable to remove
« on: May 07, 2012, 08:25:54 PM »
Hi everyone. Today May 7, 2012 I run a full scan with Free Edition program version 7.01.1426, virus version 120507-0.
Result: some files could NOT be scanned, archive protected with password (42056).
I was unable to remove files to safe.
Note: I did not protect any files with a password.
How to export scan log to this forum?

Please advice what to do, thanks in advance.
 

Offline Pondus

  • Probably Bot
  • ****
  • Posts: 37532
  • Not a avast user
Re: Protected archive, unable to remove
« Reply #1 on: May 07, 2012, 08:37:40 PM »
this is normal.......have been asked a million times in here if you search the forum

files that can not be scanned are just that, and does not mean they are infected
since they are not infected you cant take any action....avast is a antivirus program and will only take action on infected files
infected files are given a malware name when detected

and many programs are protecting there own files with passwords, feks security programs

Quote
Please advice what to do, thanks in advance
usually nothing......avast is just telling you it could not scan the files and the reason why
« Last Edit: May 07, 2012, 08:44:37 PM by Pondus »

Offline DavidR

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 89057
  • No support PMs thanks
Re: Protected archive, unable to remove
« Reply #2 on: May 07, 2012, 08:42:32 PM »
Files that can't be scanned are just that, not an indication they are suspicious/infected, just unable to be scanned, so you don't want to remove them just because they can't be scanned.

Many programs (usually security based ones) password protect their files for legitimate reasons, there are others (and avast doesn't know the password or have any way of using it even if it did know it).

When you run scans with the above programs and you delete harmful entries that they detect, a copy is kept (in quarantine/restore/backup) in case you need to reverse what you did. These are usually password protected, you should do some housekeeping and delete old backup/recovery/quarantine entries (older than two weeks or so), this will reduce the numbers of files that can't be scanned.

By examining 1) the reason given by avast! for not being able to scan the files, 2) the location of the files, you can get an idea of what program they relate to. You may need to expand the column headings to see all the text.

If you can give some examples of those file names, the locations and reason given why it can't be scanned might help us further ?

@@@@
You can view the scan results again, Scan Computer, Scan Logs and select the one related, you can give some examples from that or attach an image (screen capture) of it to the post. Use the Attachments and other options, link in the Reply window.

Or

If you have the generate report file option enabled in the scan you can view the raw data in the text file for the scan you did, e.g. C:\Documents and Settings\All Users\Application Data\AVAST Software\Avast\report\Quick scan.txt (XP location) C:\ProgramData\AVAST Software\Avast\report\Quick scan.txt (Vista, Win7), or whatever the scan name was.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security