stop the Automatic Updates

[313]

Please.for two days avast no longer the automatic updates.ala Instead, a message says your license expires, you must renew your license.when my license expires n only up to 2013.i have avast internet security 7.0.1426.problem with server ?Help Me.Thanx.

[DavidR]

Check that your system date is correct day/month/year and adjust as required.

If the system date is correct:
- Try a repair of avast:
XP - Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow.

Vista, win7 - Control Panel, Programs & Features, uninstall a program, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow.

[313]

thank you for your reply.I will try

[DavidR]

You're welcome, let us know if that works.

[313]

it does not work.visible message:Avast error: Error processing package.Please use full update.I'm afraid to uninstall it and find problems during the introduction of the license.(license on the blacklist)...I bought AIS it a few months by internet

[DavidR]

No download the full database - avast! Virus Definitions Update - Manual Download VPS Update (virus definitions, vpsupd.exe, approx 31MB). - Save the file to your hard disk, locate where you saved it and double click it and that should carry out the virus definitions update.

Note: Ignore the file name in the images of the page that is displayed after clicking the download link, they are for the main program, not for vpsupd.exe which will be downloaded.

If you bought your AIS license via the avast.com site than you have nothing to fear on a reinstall. If you bought from an unknown source (not an authorised avast reseller), like ebay or other such auction site, then there is a strong chance you have been sold a non-legit license. These licenses are constantly being blocked, so you don't just have to reinstall for a non-legit license to be detected.

[313]

thank you very much for your reply.

[DavidR]

No problem, the important bit though is, has it resolved the problem ?

[313]

it worked 1 or 2 times;then the updated manual was scanned by the sandbox;does not work anymore;the message after opening vpsupd:VPS database is al ready up to date.but not update the software

[DavidR]

Exactly what was scanned by the sandbox (as it shouldn't have any problem with the manual update) ?
Are you saying that it is objecting to the vpsupd.exe file ?

If so set the AutoSandbox mode to Ask and if it interacts with the vpsupd.exe file, have the AutoSandbox open it normally and have it remember your answer for this program.

Note: you shouldn't have to continually use the manual update (downloading the whole vpsupd.exe virus database), that was done to get around your specific problem with the repair not working as the update package is broken. Downloading the full database should have resolved the inability to update automatically.