Hi,
Please download
Malwarebytes' Anti-Malware to your desktop.
- Right-click and Run as Administrator mbam-setup.exe and follow the prompts to install the program.
- At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select Perform quick scan, then click Scan as shown below.
- When the scan is complete, click OK, then Show Results to view the results.
- Be sure that everything is checked, and click Remove Selected.
- When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
The log can also be found here:
C:\Documents and Settings\<User name>\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
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Please run a free online scan with the
ESET Online ScannerNote: You will need to use Internet Explorer for this scan[/i]
- Tick the box next to YES, I accept the Terms of Use
- Click Start
- When asked, allow the ActiveX control to install
- Click Start
- Make sure that the options Remove found threats is NOT selected and the option Scan unwanted applications is selected.
- Click Scan (This scan can take several hours, so please be patient)
- Once the scan is completed, you may close the window
- Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
- Copy and paste that log as a reply to this topic
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In your next reply please attach the logs made by Malwarebytes and ESET. :)
