Cannot connect to internet after running virus scan and even after uninstalling

[jeffce]

I am checking with someone so that we don't download from a bad driver site. 

[Jroffman]

Great, thanks.

[jeffce]

Could you give me the details of your computer please...

OS
Brand
Model

[Jroffman]

Dell Vostro 200, Windows 7 32 bit

[jeffce]

The Broadcom card was something that you installed yourself?

Go to the page here >> http://www.dell.com/support/drivers/us/en/19  Scroll down to Network and press the dropdown arrow.  Download the Intel Driver R159293.EXE (29MB)  Once you have it downloaded, uninstall the old driver that is on your system in the Network Adapters section of Device Manager.  Reboot your system and see if Windows automatically picks up that driver.  If not, use the driver you downloaded and install that to your system.  Check your internet.

[Jroffman]

Broadcom I installed myself.

That link is asking me for a service tag...I don't see the network link that you mention.

[jeffce]

Yeah that link is not showing what I looked at last night.  When it asks for the service tag click on  Choose from a list of all Dell products under No >> Continue >> press on Desktops >> Vostro >> Vostro 200 >> scroll down to Network >> press drop down arrow >> download the Intel Driver.  Then follow the instructions I provided earlier.

As for the Broadcom Network adapter...do you not have any disks or anything that you used to install it before?

[Jroffman]

I'm assuming this is the orginal XP driver...is that an issue now that I am on windows 7?

Followup...it failed to install in the same way the one did from my dell cd...somehow I need to get a version of this driver that runs on windows 7.

I've mentioned this before but is it an issue that my 'dell network assistant' says I can connect and that I have multiple IP addresses?

[bob3160]

Maybe this will help solve the problem:
http://search.dell.com/results.aspx?c=us&l=en&s=gen&cat=cmu&k=vostro+200+drivers&rpp=12&p=2&rf=all&nk=f&sort=K&ira=False&~srd=False&ipsys=False&advsrch=False&~ck=related

[essexboy]

Hi I will be looking after you until Jeff gets back

I would like you to check out the AFD service for me

Go to device manager
Under View select "show hidden devices"
Click Plug and Play Drivers
Right click Ancillary Fuction Device Driver for Winsock
Select Properties
Select the driver tab
Is the driver started ?
If not then select start

(see screenshot below)


Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:

• Flush DNS
• Report IE Proxy Settings
• Reset IE Proxy Settings
• Report FF Proxy Settings
• Reset FF Proxy Settings
• List content of Hosts
• List IP configuration
• List Winsock Entries
• List last 10 Event Viewer log
• List Installed Programs
• List Devices
• List Users, Partitions and Memory size.
• List Minidump Files

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
 
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

[Jroffman]

It was already started.  Attached is the log.

[essexboy]

That also seems to be correct

Download Complete Internet Repair to your desktop

Unzip all the files to their own folder on the desktop
Within the folder double click CIntRep
The programme will then run
Select all  the items 
Press go
Let me know if it is able to conduct the repair, there is a log available under the view tab please post that log

[Jim1cor13]

That also seems to be correct

Download Complete Internet Repair to your desktop

Unzip all the files to their own folder on the desktop
Within the folder double click CIntRep
The programme will then run
Select all  the items 
Press go
Let me know if it is able to conduct the repair, there is a log available under the view tab please post that log

Thanks essexboy I suggested this app to Josh a few pages back, but I think he may have missed it.

I hope you get things up and going soon Josh.

All my best!
Jim
---

[Jroffman]

sorry Jim...thanks guys.

No dice yet again...still getting the error about ahving multiple IP addresses versus one BTW.  Here is the log file.

[essexboy]

Could you give me the exact problem please as I may have missed it trawling through the thread