Author Topic: Install SBC on windows 2008 R2 Standard Fail  (Read 4174 times)

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Offline spi

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Install SBC on windows 2008 R2 Standard Fail
« on: May 16, 2012, 11:15:53 AM »
anybody have experience install SBC on 2008 R2 Standard and Fail?

I have error installation log:
Quote
Installing assembly 'C:\Program Files\AVAST Software\Administration Console\Avast.Sbc.Service.exe'.
Affected parameters are:
   logtoconsole =
   logfile = C:\Program Files\AVAST Software\Administration Console\Avast.Sbc.Service.InstallLog
   assemblypath = C:\Program Files\AVAST Software\Administration Console\Avast.Sbc.Service.exe
Installing service avast! Administration Console...
Creating EventLog source avast! Administration Console in log Application...
Rolling back assembly 'C:\Program Files\AVAST Software\Administration Console\Avast.Sbc.Service.exe'.
Affected parameters are:
   logtoconsole =
   logfile = C:\Program Files\AVAST Software\Administration Console\Avast.Sbc.Service.InstallLog
   assemblypath = C:\Program Files\AVAST Software\Administration Console\Avast.Sbc.Service.exe
Restoring event log to previous state for source avast! Administration Console.
Windows 10 Pro 64-bit + avast Premium 11.1.2241
Network tools: Wireshark+CACE Pilot | Android Softphone + Grandstream UCM61xx | MI4i | Running Out of Time (1999)

Offline marekb

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Re: Install SBC on windows 2008 R2 Standard Fail
« Reply #1 on: May 16, 2012, 01:02:59 PM »
Hello spi,
could you please attach logs from c:\ProgramData\AVAST Software\Administration Console\Logs\ directory?

Thanks,
Marek

Offline spi

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Re: Install SBC on windows 2008 R2 Standard Fail
« Reply #2 on: May 16, 2012, 03:26:42 PM »
here is the log http://www.jamuran.com/log/avastKMI_log.txt when the installation is fail
Windows 10 Pro 64-bit + avast Premium 11.1.2241
Network tools: Wireshark+CACE Pilot | Android Softphone + Grandstream UCM61xx | MI4i | Running Out of Time (1999)

Offline marekb

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Re: Install SBC on windows 2008 R2 Standard Fail
« Reply #3 on: May 21, 2012, 12:50:03 PM »
Hi spi,
we tried to reproduce this issue in our environment, but with no success. Could you please check the NT Event log (eventvwr.msc) and look for any records in Application log related to the installation of avast! Administration Console?
Thanks,
Marek

Offline spi

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Re: Install SBC on windows 2008 R2 Standard Fail
« Reply #4 on: May 22, 2012, 04:43:16 AM »
Yes, here is the information about the installation from event viewer:

Quote
Beginning a Windows Installer transaction: C:\Users\Administrator\AppData\Local\AVAST Software\avast! Administration Console\1.1.6219\install\sbc_setup.x64.msi. Client Process Id: 1292.

Quote
Starting session 0 - ‎2012‎-‎05‎-‎22T02:17:24.036630900Z.

Quote
Service started successfully.

Quote
Starting up database 'avast_sbc_db'.

Quote
Service stopped successfully.

Quote
Ending a Windows Installer transaction: C:\Users\Administrator\AppData\Local\AVAST Software\avast! Administration Console\1.1.6219\install\sbc_setup.x64.msi. Client Process Id: 1292.

Quote
Product: avast! Administration Console -- Installation failed.

Quote
Windows Installer installed the product. Product Name: avast! Administration Console. Product Version: 1.1.6219. Product Language: 1033. Manufacturer: . Installation success or error status: 0.

Quote
Ending session 0 started ‎2012‎-‎05‎-‎22T02:17:24.036630900Z.

installation roolback when starting service are fail.
« Last Edit: May 22, 2012, 04:45:47 AM by spi »
Windows 10 Pro 64-bit + avast Premium 11.1.2241
Network tools: Wireshark+CACE Pilot | Android Softphone + Grandstream UCM61xx | MI4i | Running Out of Time (1999)

Offline lukas.hasik

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Re: Install SBC on windows 2008 R2 Standard Fail
« Reply #5 on: May 22, 2012, 03:45:09 PM »
jst to make it clear - we tried it with the latest Beta. And it worked...
Are there any logs in the directory that Marek pointed out?
Quality is also a feature.

Offline spi

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Re: Install SBC on windows 2008 R2 Standard Fail
« Reply #6 on: May 22, 2012, 08:10:33 PM »
Hi Lukas,

Yes it worked before, it happen when some one uninstall the SBC from this server, and now I try to re-install and always fail.
The installation log I get only this information, I will do cleaning all the avast installation on the server and re install the SBC.
Windows 10 Pro 64-bit + avast Premium 11.1.2241
Network tools: Wireshark+CACE Pilot | Android Softphone + Grandstream UCM61xx | MI4i | Running Out of Time (1999)

Offline lukas.hasik

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Re: Install SBC on windows 2008 R2 Standard Fail
« Reply #7 on: May 22, 2012, 09:58:43 PM »
@spi
1, what was the "uninstalled" SBC version?
2, what is the SBC version you are trying to install?
3, are you using the "Recommended" or "Expert" installation?
Quality is also a feature.