Author Topic: [AEPSP 7.0.1 RC] Remote Assistance Tool  (Read 3443 times)

0 Members and 1 Guest are viewing this topic.

Offline Infratech Solutions

  • Avast Reseller
  • Super Poster
  • *
  • Posts: 2194
  • Mayorista e integrador de AVAST Software en España
    • Ciberseguridad AVAST para empresas y MSPs en España.
[AEPSP 7.0.1 RC] Remote Assistance Tool
« on: May 22, 2012, 07:19:26 PM »
Under my point of view:

If you have a central management console, as AEA, why don't have a Remote Assistance tool integrated when you have this tool in a free product?

This could be another avast! feature not included in other AV Solutions.

MarKvi

  • Guest
Re: [AEPSP 7.0.1 RC] Remote Assistance Tool
« Reply #1 on: May 22, 2012, 07:42:07 PM »
Currently ARA feature is part of the consumer products only.

Offline Infratech Solutions

  • Avast Reseller
  • Super Poster
  • *
  • Posts: 2194
  • Mayorista e integrador de AVAST Software en España
    • Ciberseguridad AVAST para empresas y MSPs en España.
Re: [AEPSP 7.0.1 RC] Remote Assistance Tool
« Reply #2 on: May 22, 2012, 07:48:19 PM »
Yes I know, but it's a pity!

A great feature available free, but not for paid business users.  :-\

Offline igor

  • Avast team
  • Serious Graphoman
  • *
  • Posts: 11816
    • AVAST Software
Re: [AEPSP 7.0.1 RC] Remote Assistance Tool
« Reply #3 on: May 22, 2012, 11:39:45 PM »
Wouldn't it make more sense to use Remote Desktop in corporate environment?
(direct connection instead of routing all the traffic via our servers, requests initiated by the admin, not by the user, ...)
« Last Edit: May 22, 2012, 11:44:05 PM by igor »

Offline claudiuc

  • avast! Security Expert
  • Avast Reseller
  • Sr. Member
  • *
  • Posts: 282
  • www.avastantivirus.ro
    • www.avastantivirus.ro
Re: [AEPSP 7.0.1 RC] Remote Assistance Tool
« Reply #4 on: May 22, 2012, 11:53:28 PM »
Yes, it's better to use RDP, but when you compete with another product is better to have a lot of extra goodies in the offer :)
Claudiu C. - Easy Media
Avast & AVG Distributor Romania, Moldova, Hungary
https://www.avastantivirus.ro/

Offline Infratech Solutions

  • Avast Reseller
  • Super Poster
  • *
  • Posts: 2194
  • Mayorista e integrador de AVAST Software en España
    • Ciberseguridad AVAST para empresas y MSPs en España.
Re: [AEPSP 7.0.1 RC] Remote Assistance Tool
« Reply #5 on: May 23, 2012, 01:57:24 PM »
I agree that the best option is to use a RDP, but I'm thinking in these scenarios:

SMB that don't have IT staff and RDP is not configurated.
How can I connect to a remote AEA or ASOA to support our customers?

Cristiane rocha

  • Guest
Re: [AEPSP 7.0.1 RC] Remote Assistance Tool
« Reply #6 on: May 23, 2012, 02:17:29 PM »
OLÁ PESSOAL. sERÁ QUE ALGUÉM PODE ME AJUDAR?
O MEU PENDRIVE ESTAVA COM VÍRUS PASSEI O ANTIVIRUS E CLIQUEI EM EXCLUIR. AGORA NÃO APARECE NENHUM DOCUMENTO QUE ESTAVAM NO PENDRIVE, O QUE FAÇO PARA RECUPERAR MEUS ARQUIVOS??? HELP!!!