Author Topic: Avast 7 not working after installation  (Read 4511 times)

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Offline ljcool_08

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Avast 7 not working after installation
« on: May 22, 2012, 10:12:14 PM »
Hi, I've recently installed Avast 7 into my friend's new laptop. It had McAfee before that. And so I had to uninstall it using McAfee's uninstaller. After that, I proceeded to install Avast. But after installation, I noticed it wasn't running. I clicked on the fix button but nothing happens. I have a feeling McAfee wasn't fully uninstalled. Here are the specs:

OS: Windows 7
Processor: Intel i5 2430
Memory: 4 Gig DDR3 1333
Storage: 500G 1066

Offline essexboy

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Re: Avast 7 not working after installation
« Reply #1 on: May 22, 2012, 10:15:11 PM »
McAfee is a right beast to get rid of - did you use the uninstall utility ?

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Offline bob3160

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Re: Avast 7 not working after installation
« Reply #2 on: May 22, 2012, 10:44:29 PM »
Hi, I've recently installed Avast 7 into my friend's new laptop. It had McAfee before that. And so I had to uninstall it using McAfee's uninstaller. After that, I proceeded to install Avast. But after installation, I noticed it wasn't running. I clicked on the fix button but nothing happens. I have a feeling McAfee wasn't fully uninstalled. Here are the specs:

OS: Windows 7
Processor: Intel i5 2430
Memory: 4 Gig DDR3 1333
Storage: 500G 1066

If after following essexboy's suggestion you still have a problem with avast!, you may have to do the following:
Installing avast! from scratch
Free avast! Security Seminar: http://www.authorstream.com/Presentation/bob3160-1425909-protecting-yourself/    -  Important: http://www.organdonor.gov/
My Blog: http://bob3160.blogspot.com/ - Win 8.1 Pro 64bit, 4 Gig Ram, avast!2015.10.0.2208 Free, MBAM, WinPatrol -- How to Successfully Install Avast http://goo.gl/VLXde

Offline ljcool_08

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Re: Avast 7 not working after installation
« Reply #3 on: May 22, 2012, 10:58:34 PM »
Yes, I used McAfee's uninstall utility tool before installing avast. I've tried hitting the fix now button too. But all it does is nothing. Then, I tried uninstalling avast with the avast uninstall utility and reinstalled it again. And still, it doesn't run. This McAfee crap is worse than a virus!

Offline bob3160

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Re: Avast 7 not working after installation
« Reply #4 on: May 22, 2012, 11:00:55 PM »
Sorry, but you've hardly had time to do everything as outlined.
Getting into safe mode alone takes longer.  :(
Free avast! Security Seminar: http://www.authorstream.com/Presentation/bob3160-1425909-protecting-yourself/    -  Important: http://www.organdonor.gov/
My Blog: http://bob3160.blogspot.com/ - Win 8.1 Pro 64bit, 4 Gig Ram, avast!2015.10.0.2208 Free, MBAM, WinPatrol -- How to Successfully Install Avast http://goo.gl/VLXde

Offline ljcool_08

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Re: Avast 7 not working after installation
« Reply #5 on: May 22, 2012, 11:12:24 PM »
Because I've already done it even before I first went to post on here.

Offline iroc9555

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Re: Avast 7 not working after installation
« Reply #6 on: May 22, 2012, 11:29:40 PM »
Because I've already done it even before I first went to post on here.

Does not matter. Do it again. Follow this instructions:

http://service.mcafee.com/FAQDocument.aspx?id=TS101331

Good luck.
Hernan.
Dim 9200/XPS 410. C2D E6600; 2.40GHz. 2GB DDR2RAM. XP Pro_86. Spk3. IE8 & FF36. Avast FREE 2015 CIS 5.12(FW/D+). MBAM Premium. MCShield. SpywareBlaster. WinPatrol +. OpenDNS.. Sandboxie. WOT

Offline ljcool_08

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Re: Avast 7 not working after installation
« Reply #7 on: May 23, 2012, 12:44:04 AM »
I've tried that several times. Right now, I'm able to update avast through control panel, but it still doesn't wanna start even if I force start it through services.

Offline bob3160

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Re: Avast 7 not working after installation
« Reply #8 on: May 23, 2012, 01:16:21 AM »
The follow the instructions for a clean install and don't forget to reboot between each step.
Free avast! Security Seminar: http://www.authorstream.com/Presentation/bob3160-1425909-protecting-yourself/    -  Important: http://www.organdonor.gov/
My Blog: http://bob3160.blogspot.com/ - Win 8.1 Pro 64bit, 4 Gig Ram, avast!2015.10.0.2208 Free, MBAM, WinPatrol -- How to Successfully Install Avast http://goo.gl/VLXde

Offline iroc9555

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Re: Avast 7 not working after installation
« Reply #9 on: May 23, 2012, 03:18:59 AM »
Then follow Bob3160 advice.

Install Avast! from scratch:

Download and save to your desktop aswclear : http://www.avast.com/uninstall-utility

Download and save a fresh copy of Avast!. Be sure to have your lincense handy if running a paid version:

http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe
http://files.avast.com/iavs5x/avast_pro_antivirus_setup.exe
http://files.avast.com/iavs5x/avast_internet_security_setup.exe

Use aswclear.exe in safe mode for any Avast! you may have had before and then last for v. 7. Reboot after each uninstall.

Reinstall fresh copy of Avast! and reboot.

Hernan.
Dim 9200/XPS 410. C2D E6600; 2.40GHz. 2GB DDR2RAM. XP Pro_86. Spk3. IE8 & FF36. Avast FREE 2015 CIS 5.12(FW/D+). MBAM Premium. MCShield. SpywareBlaster. WinPatrol +. OpenDNS.. Sandboxie. WOT

Offline CraigB

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Re: Avast 7 not working after installation
« Reply #10 on: May 23, 2012, 06:15:01 AM »
I would also advise you to run a manual search for leftovers of McAfee, type McAfee into the run bar and click see more results then click computer, that should bring up some leftovers in system32 and program data.
If your confident in the registry ( if not dont attempt ) then you can also search there too as there would be lots of McAfee junk still residing in there as well.

Offline ljcool_08

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Re: Avast 7 not working after installation
« Reply #11 on: May 28, 2012, 03:50:44 PM »
I've succesfully uninstalled McAfee on the computer and everything seems to be ok. However, when I check on Avast it's modules are not running. Even if it says everything is protected. When I check on the shields, none of them are running and when I try to run them it says "Unable to start the ! Shield unreachable" I've installed it on a Windows 7 Enterprise Edition. I don't know if it has anything to do with that but this is the first time I've encountered a problem like this.

Offline Asyn

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Re: Avast 7 not working after installation
« Reply #12 on: May 28, 2012, 03:52:23 PM »
I've succesfully uninstalled McAfee on the computer and everything seems to be ok. However, when I check on Avast it's modules are not running.

Repair avast!:
1. Control Panel -> Add/Remove programs -> avast!
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.
XP SP3 - Avast 10.2.2214 - CIS 3.14 [FW/D+] - MBAM 1.75 [On Demand] - Firefox ESR 31.5 [NS/ABP/EHH/BP/SVC] - Thunderbird 31.5 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos):
https://forum.avast.com/index.php?topic=60523.0

Offline ljcool_08

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Re: Avast 7 not working after installation
« Reply #13 on: May 28, 2012, 04:00:06 PM »
Did that. The odd thing is is that even though it says the shields are not running, it says everything is protected. Also, the orange globe thing spins once in a while.

Offline Asyn

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Re: Avast 7 not working after installation
« Reply #14 on: May 28, 2012, 04:01:55 PM »
Did that. The odd thing is is that even though it says the shields are not running, it says everything is protected. Also, the orange globe thing spins once in a while.

- Which avast!..?? (Free/Pro/IS)
- Which version..??
- OS..?? (32/64 Bit..? - which SP..?)
- Other security related software installed..??
XP SP3 - Avast 10.2.2214 - CIS 3.14 [FW/D+] - MBAM 1.75 [On Demand] - Firefox ESR 31.5 [NS/ABP/EHH/BP/SVC] - Thunderbird 31.5 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos):
https://forum.avast.com/index.php?topic=60523.0