Author Topic: Avast bsod problems after upgrade to 7  (Read 4146 times)

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kontoni

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Avast bsod problems after upgrade to 7
« on: May 23, 2012, 04:47:09 PM »
Hello.

Here is the report of my avast problem.

I was using avast version 4  pro for years since early april 2012 when decided to move towards version 7.
My laptop had never  even one bsod  for years!
Uninstalled  from control panel version 4  then installed 7 pro and problems started with random bsod's!

So decided to uninstall pro7 on 4/30/2012 first from add/remove panel and then also uninstalled with special avast's uninstall utility any  possible leftovers from version 4 and 7 on safe mode as suggested  routine.

Then installed avast 7 free version but without behavior shield  and autosandbox disabled both targeted as  the suspects.No more bsod's since then with my configuration having only 4 shields running as with version 4 meaning  system archives  web scripts and network.
All fine since then but
Today randomly another bsod occurs when opening from control panel my intel video card panel.

nirsoft  bluescreen view shows as suspect avast self defence module aswSP.sys  interference.

Since i have not installed or uninstalled any major thing for months and never had any bsod problem i stronly believe that version 7 does not fit with my laptop config as well as version 4  which i was using for years without major problems.

I will upload to avast ftp server windows minidumps to analyse and feedback me from here.Maybe it will help me or avast to correct  something on next releases.First 4 files are minidumps with previous installation avast 7 pro before  i had unistalled it  from safe mode.Last one produced today is more interesting for me since it is from free version with minimal shelds running currently and so far had no problem for about a month.Also a .txt file with my laptop configuration data is concluded.


zip file name id will be "KONTONI avast FREE BSOD DUMPS"

kontoni

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Re: Avast bsod problems after upgrade to 7
« Reply #1 on: May 28, 2012, 08:12:30 PM »
I reupload two more new  bsod"s files attached to avast  ftp server for analysis

I would like to have a feedback from avast team if they can examine them please.


Offline Asyn

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Re: Avast bsod problems after upgrade to 7
« Reply #2 on: May 28, 2012, 08:17:48 PM »
- Which avast!..?? (Free/Pro/IS)
- Which version..??
- OS..?? (32/64 Bit..? - which SP..?)
- Other security related software installed..??
- Which AV did you use before avast!..??
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

kontoni

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Re: Avast bsod problems after upgrade to 7
« Reply #3 on: May 28, 2012, 08:31:51 PM »
Thanks asyn

Version of avast is free 7.0.1426
os vista home basic sp2 32 bit

i have upgraded  this april from avast 4  pro to 7 pro and  i had unistalled first 4 from add/remove program then uninstalled later 7 pro because of first bsod problem and also used safe mode with avast uninstall utility then  finally installed 7 free
no other antivirus besides avast used all these years i was running v.4 with no such problem.



Offline Asyn

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Re: Avast bsod problems after upgrade to 7
« Reply #4 on: May 28, 2012, 08:38:19 PM »
So, do you want to use Free or Pro..??
Do you have a legit license for the Pro version..??
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

kontoni

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Re: Avast bsod problems after upgrade to 7
« Reply #5 on: May 28, 2012, 08:43:23 PM »
I have free version running.

My problem is bsod's and  i just want to solve this problem appeared after installing version 7.

Offline Asyn

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Re: Avast bsod problems after upgrade to 7
« Reply #6 on: May 28, 2012, 08:45:50 PM »
- Other security related software installed..??
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

kontoni

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Re: Avast bsod problems after upgrade to 7
« Reply #7 on: May 28, 2012, 08:50:43 PM »
windows defender and malwarebytes pro the second only on manual mode (no realtime not startup )

Offline Asyn

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Re: Avast bsod problems after upgrade to 7
« Reply #8 on: May 28, 2012, 08:52:39 PM »
1. Download avast! Free Antivirus: http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

kontoni

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Re: Avast bsod problems after upgrade to 7
« Reply #9 on: May 28, 2012, 08:55:23 PM »
you mean on step 2 run utility on safe mode or from standard mode?since i had run unistall utility before installing free version instead of pro would it be more practical to have an answer from avast technicians about minidumps ?
« Last Edit: May 28, 2012, 08:57:25 PM by kontoni »

Offline Asyn

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Re: Avast bsod problems after upgrade to 7
« Reply #10 on: May 28, 2012, 08:56:56 PM »
you mean on step 2 run utility on safe mode or from standard mode?

Click on the link and follow the instructions. ;)
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

kontoni

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Re: Avast bsod problems after upgrade to 7
« Reply #11 on: May 29, 2012, 10:12:17 AM »
OK i have unistalled from safemode with avast utility deleted avast local temp folder and program data and program files remnant folders after this unistall and now i have installed it again .


Let's see how it works for the next days but i am convinced that problem lies on avast itself  since i have nothing changed  on my laptop apart from version 4 to 7 and technicians should release an upgrade version that's why i am asking to examine minidumps i uploaded. ;)

Offline mchain

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Re: Avast bsod problems after upgrade to 7
« Reply #12 on: May 29, 2012, 10:01:20 PM »
Hi kontoni,

Even if an avast! user were to upgrade from version 6 to version 7, the difference between the capabilities and functions for the older and the newest can be enough to cause problems such as you have experienced.  The forum is now populated with similar complaints.

You've moved from version 4 to 7.  Running aswclear.exe removes all older files from version 4 so your system does not call them up and cause problems or conflicts.

I have always chosen to do a clean install of Avast! whenever the version number changes.  Example:  Using version 6, uninstall cleanly, install version 7.  Using version 5, uninstall cleanly, install version 6.

I never upgrade.

Not necessary to install/uninstall versions from 4 to 6 to install 7.  aswclear.exe takes care of that problem, thus allowing you to go directly to version 7. 
Windows 10 Home 64-bit 22H2 Microsoft Windows Defender - Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.4.6112 (build 24.4.9067.762) UI version 1.0.803

kontoni

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Re: Avast bsod problems after upgrade to 7
« Reply #13 on: May 30, 2012, 11:42:24 AM »
Thanks mchain for the remarks

I have used aswclear.exe to remove version 7 and to reinstall it yesterday.i had done so when i had installed version 7 pro and then removed it (when i saw first bsod's) for the free version.

version 4 was uninstalled on april from add/ remove programs panel and running aswclear.exe was not an option since there was no folder named alwil soft on program files path to choose from.I think this is good meaning no remnants of v .4 were left.I don't see any avast 4 file when scanning with windows search utility anywhere named alwil.

so i suspect avast was or is conflicting and minidumps should spot a light on it!