Author Topic: How to declare certain programs safe, OR halt avast's countdown to termination  (Read 4159 times)

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Offline mark99k

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Every month or so avast blocks a program that I know to be non-malicious. The message even says avast doesn't have enough information about it to declare it malware, but it still blocks the program AND terminates it after an onscreen countdown, without giving me any options. (It does this for more than one program; none of the programs are from giants like, say, Microsoft or Adobe, but they're not from unknown fly-by-nights either.)

After terminating I'm asked whether to open the program "next time" in the sandbox or normally, but I have to choose "normally" twice (that is, run it and let avast terminate it again) before that choice sticks. Then it all happens again in another month or so.

This is very annoying. How can I tell avast to PERMANENTLY trust certain programs? Or failing that, is there a way to halt and cancel avast's (rather useless) countdown to termination. I feel this design is far too intrusive and simplistic, and I actually switched to avast because it was billed as being smarter than other AV programs in this respect.

Details: Avast Internet Security 7.0.1426 on a fairly new Windows 7 Pro 64-bit PC

Offline avast@@dvantage77.com

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I assume you are speaking of AutoSandbox.

1st step is to set AutoSandbox to ask.  Go to File System shield, expert settings, AutoSandbox, and change AutoSandbox mode to "ask".  Now when analysis is done, you are prompted to run normally, or in AutoSandBox.  Once you choose to run normally, then an exclusion is automatically entered for you so it will not occur again.
Sincerely,
 
J.R. "AutoSandbox Guy" Guthrie

"At this point in time, the Internet should be regarded as an Enemy Weapons System!"

Offline DavidR

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What is the file name and location ?

I would suggest that you change the AutoSandbox mode to Ask (rather than Auto), this gives you greater interactive control, to have it run normally and 'remember your answer for this program.' You can manually add the file name and full path to the avastUI, Additional Protection, AutoSandbox, Settings, Files that will be excluded from automatic sandboxing: (see image example).
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 19.7.2388 (build: 19.7.4674.494)/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ WinPatrol+/

Offline mark99k

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Thanks to you both, J R Guthrie and DavidR. That looks like it'll do the trick.

Offline DavidR

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No problem, glad I could help.

Welcome to the forums.
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 19.7.2388 (build: 19.7.4674.494)/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ WinPatrol+/