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Author Topic: False positive with a file protectec by Pcguard of Sofpro (www.sofpro.com)  (Read 1958 times)

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disedig

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False positive with a file protectec by Pcguard of Sofpro (www.sofpro.com)
« on: May 27, 2012, 08:07:53 PM »
Hello,

We use PCguard to protect our applications, lately Avast is blocking our .exe protected files. This is very annoying and is costing us many problems with our customers,
Please can you help us?

Regards,
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Offline JuninhoSlo

  • Avast Evangelist
  • Advanced Poster
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  • Posts: 849
Re: False positive with a file protectec by Pcguard of Sofpro (www.sofpro.com)
« Reply #1 on: May 27, 2012, 08:36:25 PM »
Send FP to Avast via:

-Email (virus@avast.com)
-http://www.avast.com/contacts and select "Sales support"
-Create "ticket" for Avast support team

PS:Of course you can upload file to Virustotal and show VT results.

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disedig

  • Guest
Re: False positive with a file protectec by Pcguard of Sofpro (www.sofpro.com)
« Reply #2 on: May 27, 2012, 08:52:19 PM »
Thank you for your help!
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